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Customer reviews

Rating 4.4 out of 5 stars with 731 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the Fi Wireless SIM Kit's ease of use, fast data speeds, and reliable coverage. Many appreciate the straightforward setup and activation process, as well as the compatibility with various phones. Positive feedback also highlights the reasonable price and the benefit of international calling capabilities. A small number of users experienced issues with eSIM functionality on certain phone models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 731 reviews
  • Rated 5 out of 5 stars

    Great service across the globe

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Google-Fi because it provides great service across the globe and even it fetches the best available network in the area you're reception is. Moreover, Best buy keeps this sim card in stock which is a lifesaver because google fi shipment might be delayed but you have Best buy to get it instantly and also this sim card is free as Google will be adding a $10 credit to your account for the price you have paid for the sim card which is really great. So why would I wait for the google shipment to arrive?. Definitely recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy and instant way of getting sim card with curbside delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Needed a sim fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gets the job done when you need a sim ASAP its actually free you get credited for its cost at the end of the billing cycle

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    perfect service for my life overseas!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    temporarily moved to the Middle East and phone service needed an update. Google Fi works perfectly and is the ideal service for my needs!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Obsolete item for Google Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is now how you can sign up with Google Fi any more. You have to set up an account with them and they will mail you a SIM card which can not be rejected even if you already have one. And if you want to set up Google Fi for international usage, we had a horrible experience. I set up 4 accounts and they did not work at all. They expect you to be a established user in the US before you can use it overseas. After landing in Taiwan and finding put we could use Google Fi at all to contact the pickup service. When I got in touch with Google Fi customer service, I was told to needed to return to the US, use wireless data on US soil, then I can return to Taiwan to use Google Fi.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Nice option to consider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product (SIM Card) works well. Included description is good enough to follow.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fi works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as expected. Glad to have it available right down the street.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy way to set up your new phone with good service. Beware, need wifi to get started and may be unecessary on esim phones.

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Love google fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love google fi. replacement sim comes with a $10 credit. can't get better than that!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great SIM Card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Take out your old SIM card and put this SIM card in. Follow instructions to add Google Fi and your on in a few minutes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google fi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked pretty good everseas. Liked the convenience of it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use. Just pop in an unlock phone and use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to sign on to Google Fi phone service. Just pop in the Google Fi SIM onto an unlock phone. Download the Google FI App and use

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 4 out of 5 stars

    Google FI is pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Google Fi as a second line in my phone for cost effective data while I travel.. Works well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bought for a phone for my granddaughter who is goi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Her daddy said using this SIM card in the phone she will be using while in Spain for 9 months was easy to install. She is pleased with it.

    I would recommend this to a friend
  • Cons mentioned:
    Esim

    Rated 5 out of 5 stars

    Useful FI sim

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sim is much better than an electronic sim. I had my e-sim get corrupt, the physical sim doesnt have this issue

    I would recommend this to a friend
  • Pros mentioned:
    Data

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son’s European trip in 2019. He had data, texting and calling throughout Europe at a reasonable rate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to set up, pretty easy to contact support if needed as well! Google Fi is like having the best 3 Providers all at once!

    I would recommend this to a friend
  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So if you need a sim card come on down to bestbuy. New, clean. No damage. Worked perfect. Great service from google fi to.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Google Fi - Frustrating and bad customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Fi is a frustrating service. It claims that it can switch easily between 3G/4G/LTE and WiFi, but that is just not true in practice. This is really a problem if you are on a phone call when it tries to switch - call is sometimes dropped but usually the quality becomes so bad that you have to call back - then it is fine. Also, sometimes, if you have good LTE signal when you make a call, it instantly switches to 3G while you are on the call. This means no network service, can't use the internet, can't use google maps. I recently had a Pixel 2 go bad and had to buy this sim card to resurrect my old Nexus backup phone. The lesson I learned from this is that the google fi customer service is horrible, even worse if you bought your phone from Best Buy. If I had purchased my phone from the google store, they would have sent the replacement immediately. However, since I purchased it from Best Buy, I had to send my old phone in, they would inspect it, then send out a replacement. This took a total of 9 days. Completely unacceptable. All interactions with Fi customer service took a day for reply and often just repeating the previous emails. I wouldn't recommend this service, but I am stuck with it while my phone is still working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    As advertized

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. Installed, set up and running in a tic. Google automatically took the $10 off of my bill.

    I would recommend this to a friend