Customer Ratings & Reviews

Hi SMyneni, thanks for sharing a review about the Pixel Buds A-Series, and we’re sorry to hear that ran into this issue. If you think that your product came damaged, or has missing parts or pieces, we recommend reaching out to Best Buy to return or replace them. And if there’s anything we can help you with the performance and features of your A-Series, simply let us know anytime here: https://support.google.com/googlepixelbuds/gethelp

Hi Hunter, thanks for posting a review about the Pixel Buds A-Series, and it’s unfortunate to hear you ran into these issues. Since your product came with missing accessories, we suggest reaching out to Best Buy to return or replace your device. And if you will need help with any concerns about its performance and features, you're always welcome to contact us here: https://support.google.com/googlepixelbuds/gethelp

Hi wm1993, thanks for choosing Google Pixel Buds A-Series. It's unfortunate to hear that you lost your earbud, and we're sorry to hear that you encountered this unlikely experience. You can rest assured that the replacement Pixel Buds A-Series we provide are fully tested and have undergone our strict quality check. And we're hoping that you will reconsider getting one of our replacement earbuds. If you need further help, please feel free to contact our Pixel Buds Support Team here: https://support.google.com/googlepixelbuds/gethelp

Hi there, SpaceCadet. Itś unfortunate to hear you ran into this issue with your order of Pixel Buds A-Series. We appreciate you bringing this to our attention as we are committed to improving the customer experience on our third-party platform. And we’ll use your feedback to further strengthen our policies and processes. Meanwhile, we encourage you to contact your retailer as soon as possible to return or replace your device. For questions or concerns about the features of the Pixel Buds, youŕe more than welcome to visit us here: https://support.google.com/googlepixelbuds/gethelp

Hi there, SunnyNurse! Thanks for choosing the Google Pixel Buds A-Series. We're sorry to hear that the right earbud seems to have a fainter volume level compared to the left earbud. If you're willing to try, here are some recommended steps you can try out:
- Remove or unpair your Pixel Buds A-Series from your mobile phone. Once it's no longer paired, place both your earbuds on the Case and make sure to fully charge it before pairing it again with your mobile phone.
- Try resetting your Pixel Buds A-Series. This process will reset both your A-Series and case, and it will reset all their settings. Here's how: https://support.google.com/googlepixelbuds/answer/9642886

If the issue persists, please feel free to reach out to our support team and we'll gladly assist you here: https://support.google.com/googlepixelbuds/gethelp

Hi Acrid, thanks for sharing your feedback to let us know of your concerns with the Pixel Buds A-Series, and we’re sorry to hear it broke outside the return window. We’re hoping you can tell us more about what happened so we can figure out a way to help you best. Feel free to find us anytime here for services and assistance: https://support.google.com/googlepixelbuds/gethelp

Hello there, Aditya. Thanks for giving us feedback on the Pixel Buds A-Series. We hear your concerns, and we’d like to learn more about your experience so we can figure out a way to help you best. Please contact us anytime using this link: https://support.google.com/googlepixelbuds/gethelp

Hi cash, thank you for sending in your feedback. We're sorry to learn that your experience with your Google Pixel Buds A-Series has been horrible. We'd recommend that you reach out to the retailer to resolve this issue for you. If you have any questions or need any technical assistance with your A-Series, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi JayReimenschneider, we truly appreciate your feedback about the PIxel Buds A-Series, and we’re sorry to hear of your difficult experience with its connectivity. We can imagine how inconvenient it could be having to reconnect them after a few days, and this is not the kind of experience we want to share with you.

If you haven't yet, we suggest trying the simple steps below that might help:
- Check the connection between your Pixel Buds and your host device and update your firmware
- Test your internet connection
- Move away from other devices that could cause interference
- If you are still experiencing connectivity issues try these steps
Or visit this link for the complete troubleshooting guide: https://support.google.com/googlepixelbuds/answer/9991816

If further assistance is required, please visit us anytime at the following link: https://support.google.com/googlenest/gethelp

Hi Chris, we appreciate your feedback and we understand how frustrating it may be to not find the right fit.

Trying out all 3 ear tip sizes was a great idea. We also recommend gently inserting your earbud with the wingtip or stabilizer arc and tucking it into each ear to provide a better fit. Slightly rotate it back and forth until it comfortably stays in place when you move your head or tap either earbud. A good fit will definitely improve the listening experience with A-Series. Here's a link to our help page with some visual guide for you: https://support.google.com/googlepixelbuds/answer/7573099

For any other support needs you will have with A-Series, you can reach out to our support specialists for assistance here:  https://support.google.com/googlepixelbuds/gethelp

Hi KinI, we appreciate the feedback you shared about the Pixel Buds A-Series, and we’re sorry to learn you ran into these issues. Since your order came with missing pieces and is not fully functional, it would be best to contact your retailer to return or replace your item. And for any concerns around the performance and features of the Pixel Buds, feel free to let us know and we’ll definitely help you the best we can: https://support.google.com/googlepixelbuds/gethelp

Hi FD1232, we’re thankful for the feedback you shared about the Pixel Buds A-Series, and we’re sorry to learn your experience is less than ideal.

We suggest trying these troubleshooting tips that might improve your experience:
- Check the connection between your Pixel Buds and the host device.
- Move away from other devices that could cause interference.
- “Forget” your Pixel Buds from your source device.
- Make sure to have the updated firmware version: https://support.google.com/googlepixelbuds/answer/9642078
- Reset the earbuds and restart the source device: https://support.google.com/googlepixelbuds/answer/9642886

If the issues persist after trying the steps above, please contact us whenever you have time and we’ll do our best to help you: https://support.google.com/googlepixelbuds/gethelp

Hi Dave, thanks for taking the time to share your feedback with us. It's unfortunate that you're unable to sync your Pixel Buds A-Series, and we're sorry to hear that you had to return them. We're hoping you will reconsider using Pixel Bud products again in the future. For any support needs you will have with any of our products, please feel free to contact us here: https://support.google.com/googlepixelbuds/gethelp

Hello there, RobertC. Thank you for sharing your review. We're sorry to hear that you're experiencing some battery issues with your Google Pixel Buds A-Series. The batteries should last up to 5 hours of listening time and up to 2.5 hours of talk time before you have to place them in the charging case to recharge. If you're willing, we could check this for you and help find ways we can improve the performance of the device. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp