Customer Ratings & Reviews
- Model:
- GSRF GA02213-US
- SKU:
- 6470572
Rating by feature
- Sound Quality
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, comfort, battery life, fit, and price of the Geek Squad Certified Refurbished Pixel Buds A-Series True Wireless In-Ear Headphones. They appreciate the great sound, comfortable fit, and long battery life. Some customers also mentioned that the earbuds fit well in their ears and stay in place. Additionally, customers were satisfied with the price and quality of the refurbished product. However, a few customers mentioned that the ear tips were not like the original and some were skeptical about buying a refurbished item.
This summary was generated by AI based on customer reviews.
Replacement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, needed a new charging case and this was the cheapest option.
I would recommend this to a friendAbsolutely unacceptable.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I saw the reviews here talking about how people were getting these with no tips I assumed it was something that had been seen and handled, but I just got a pair of these and it had literally zero earbud tips so I couldn't use them at all. They probably took an order that someone returned through it in a box and shipped it out to the next person who bought it, which is entirely unacceptable and incredibly disappointing. If you're selling a refurbished product you should at least open the box to make sure the basic accessories are in the box.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Travis, thank you for sharing your review. We're sorry to learn that you received a Google Pixel Buds A-Series that didn't have the ear tips inside the box. This is not the initial impression we want you to have with your A-Series. We'd recommend that you reach out to the retailer where you purchased this device so they can find a resolution for this concern. For technical assistance or questions you may have about the A-Series, you can contact our support team by visiting our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
It met my expectations!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Great packaging and quality! It's a very good deal and shipment was fast.
I would recommend this to a friendGreat product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great I personally have no complaints. I use them everyday.
I would recommend this to a frienddecent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.buggy, but otherwise good for price. sound is quiet tho
I would recommend this to a friendBrand response from Google Team
Posted .Hi Snakeeater24, thanks for taking the time to share your feedback. We’re sorry to hear that you’re experiencing bugs with your Google Pixel Buds A-Series. Here are some recommended steps you can try out:
- Checking the placement of your phone, particularly in outdoor scenarios, may affect Bluetooth connection. You can improve the Bluetooth connection by changing the placement of the phone where the phone is held.
- Try reconnecting your A-Series to your source device (phone/laptop/tablet) by turning your Bluetooth off, then turn it back on and reconnect your A-Series.
- Check for possible sources of interference like microwave ovens, wireless speakers, baby monitors, Wi-Fi routers, and other wireless devices.
- Finally, you may also reset your Pixel Buds. Here's how: https://support.google.com/googlepixelbuds/answer/9991816
If the issue still persists, we’d like the opportunity to talk more about your experience, and investigate what’s causing the issue. Feel free to contact our support team. We’d be more than happy to assist and improve your experience here: https://support.google.com/googlepixelbuds/gethelp
Lost case means buy a new pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My child lost the charging case and there is no way to purchase another. Now we have the earbuds but they are worthless. Keep your box because you will need your serial number off it. I don't keep empty boxes in my house, so Google said to buy another pair for $100.00. not happy.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Knifca, thanks for the feedback that you shared. We’re sorry to hear that the charging case of your Pixel Buds A-Series was lost and it’s unfortunate that it’s not for not for sale and can’t be replaced. We’re taking your feedback seriously to work on improving our products and services. Meanwhile, we recommend getting in touch with our dedicated here so we can figure out a way that might help improve your experience: https://support.google.com/googlepixelbuds/gethelp
Love the Google integration
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite earbuds! The integrated Google service is nice!
I would recommend this to a friendExcellent Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived on original package and looking like new.
I would recommend this to a friend- Cons mentioned:Wireless charging
Junk - do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these end of March. Today, less than two months later, they stopped working. They will no longer charge no matter what charger I use.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi PaulH, thanks for sharing your feedback. We’re sorry to hear that you’re having a charging issue with your Google Pixel Buds A-Series.
We recommend resetting both your Pixel Buds and charging case. Here’s how:
- Plug the charging case into a power source using the included USB-A to USB-C cable.
- Ensure the Pixel Buds are seated within the charging case and leave the charging case open.
- Press and hold the pairing button on the back of the case for 30 seconds.
- When the earbuds status light stops bouncing white, let go of the pairing button.
- The earbuds status light will blink white and orange until the reset is complete and then start bouncing white.
You may also visit this website for other troubleshooting steps: https://support.google.com/googlepixelbuds/answer/9958665
If the issue still persists, please reach out to our support team so we can further investigate what’s causing the issue. You can contact us through this link: https://support.google.com/googlepixelbuds/gethelp
- Cons mentioned:Functionality
I'm happy they did better the second time around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped working in only a week, of use. Those was my second pair that went out
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Metwo. It's unfortunate to hear that your Google Pixel Buds A-Series stopped working after a week. This is not the type of experience we want you to have with the products and services we provide. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp
I like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice ear buds at a good price. I have owned these buds since they were introduced, I believe, with the Pixel 6 release. So far so good. I bought two more pairs for my kids.
I would recommend this to a friendLove them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great addition to my Google family.........
I would recommend this to a friend- Cons mentioned:Ear tips
No Eartips
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My earbuds literally came with zero ear tips. I have to buy them separately.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi obisenpai, thanks for bringing this up, and we're sorry to hear you ran into this issue with your order of Pixel Buds A-Series. For order issues like if your product came damaged or with missing pieces, we encourage you to contact Best Buy to return or replace your product. And if you need help around the performance and functionality of your A-Series, please don't hesitate to let us know by visiting our help site: https://support.google.com/googlenest/gethelp
Did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refurbished product does not work. Charged for 8 hrs and still did not connect to Bluetooth.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello SBSB. We're sorry to hear that you're having issues connecting your Pixel Buds A-series to Bluetooth. We would like to share this helpful article with you: https://support.google.com/googlepixelbuds/answer/10964222
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my grandmother. She liked them, nice texture on the case and it includes different sized ear pieces.
I would recommend this to a friendNot refurbished, poor condition
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have noted, my supposedly refurbished buds paired to my phone as"Joe's Pixel Buds" or some such, not as a generic device name. This is strong proof there was no refurbishing done, as that would involve a software reset. In addition, my buds arrived without ANY tips. Going back to Best Buy today, will buy eslewhere.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for bringing this issue to our attention. We recommend reaching out to BestBuy support for assistance with your concern.
Does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a refurbished item for the first time. Didi not work at all. I had some travel planned.. so missed the return window of 15 days. NO support afterwards.. hours in phone.. a visit to store has left me with a broken item. Expected better from Bestbuy
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, AnitaP. Thank you for bringing the issue with your Pixel Buds A-Series to our attention. We apologize for any inconvenience you have experienced. Our support team is available to assist you and explore possible options to help you with your concern. We recommend contacting our support team directly through the following link: https://support.google.com/googlepixelbuds/gethelp
- Pros mentioned:Condition
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were like new! Hughly recommend. Love them!!!!
I would recommend this to a friend Earwax in the headphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earpiece still has what looks like earwax inside. Whoever is doing refurb did not adequately do their job. These came with someone else's bodily excretions. A discount is for open box, not for earwax.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, JimmySmitz. We're sorry to learn that the Pixel Buds A-Series that you received was less than ideal. This is not the initial impression we want you to have with the products we provide our customers. We recommend that you reach out to BestBuy so they can address this concern for you. If you have any technical questions about your Pixel Buds A-Series, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
I should have just spent the extra and got new.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the Medium ear cushions.... The ones I need.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi NeoPacket, thanks for bringing this up, and we’re sorry to learn you ran into this issue with your Pixel Buds A-Series. If the product came with a missing ear tip, we recommend reaching out to Best Buy to return or replace your device. And if you need help with any concerns around the features or functionality of A-Series, contact us here and we’ll gladly help you: https://support.google.com/googlepixelbuds/gethelp