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Customer Ratings & Reviews

Your price for this item is $149.99
The comparable value price is $199.99

Customer reviews

Rating 3.9 out of 5 stars with 238 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-238 of 238 reviews
  • Rated 1 out of 5 stars

    Eartips? Buy them elsewhere.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished purchase didn't include the pro eartips. I have to purchase them elsewhere.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JeffreyF, thanks for reaching out. We're sorry to hear that the eartips aren't included in the box for your Pixel Buds Pro. We recommend contacting BestBuy for further assistance with your concern. Nest

  • Rated 1 out of 5 stars

    Earbuds/ ear tips not included

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    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds not included within the box. Had to buy them elsewhere

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi SaiRohit, thanks for giving us feedback and we’re sorry to learn you ran into this issue with your order of Pixel Buds Pro. Since your package came with missing pieces, we encourage you to contact your retailer as soon as possible to return or replace your device. And by any chance you need help around the features and performance of the Pixel Buds Pro, we our dedicated team ready to guide and help you here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Refurbished pixel buds pro just like new!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair of refurbished Google pixel buds pro, they have worked perfectly with no hiccups. They came completely spotless and I can hardly even tell that they were refurbished. Just like new.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is ok good sound quality and good connectivity

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Just Buy Them, New

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than just having the large earbud set I really love the noise cancelling especially since I work in heavy noise environments I can put one in and still turn on the NC and still hear the guys on the radio

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, Markonmars! Thanks for the feedback, and we’re glad you’re happy with the Noise Cancellation feature of the Pixel Buds Pro. It’s unfortunate to hear your order came with missing ear tips. We encourage you to contact your retailer as soon as possible for replacement options. We hope you’re enjoying all the smart features of the ear buds. And if you run into any concerns around the performance of the Pixel Buds Pro, visit us at the following link and we'll do our best to help: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 4 out of 5 stars

    really nice earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    earbuds can slowly work their way out. noise cancellation is pretty excellent, but let some higher noises in. great case and wireless charging is fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving my new earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been having a blast with these. The sound cancelling is great, the quality of the sound is great, very responsive touch controls. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions were easy to follow, and the earbuds seem to be good quality products. I used them on the plane and couldn't hear any background noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, great quality. Still figuring out all the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice noise canceling earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refurbished item at a good price. No issues with them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    earbud silicone tips missing.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbus work great however they come with missing accessories, meaning no silicone earbud tips, in a randome box, so no original box and no accessories, they dont come with a charger but I dont think a charger is included on a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do buy refurbs from BB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy refurbished products from bestbuy. The first set arrived with no rubber ear tips. Customer Service sent a replacement and the second set arrived with apple air pod ear tips in the bag, and no charger. Both were gross like they don't even clean them. Then when I tried to return them to the store, they wouldn't give me my money back because their system showed a zero balance because the replacement messed something up. So I have no functional headphones and I am out $120. Just buy them new from Google, not from Best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy BestBuy refurbished. It's just used.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are fantastic. The new update made them the best in the market. The refurbished is a pretty severe issue. My buds came to me covered in Blake's earwax. I know it's Blake's because they were not reset. And they were not cleaned. And Blake should probably see the doctor because this amount of earwax is unhealthy. The buds also arrived with the ear nibs. I figured they would toss the old ones ( and I'm happy they did, Blake has an ear wax issue, but I also thought they would add a cheap set of silicone nubs. So I got a good deal on refurbished but I had to buy a set of the memory foam nibs the headphones are supposed to come with.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, user881938. Thank you for posting your experience with your refurbished Google Pixel Buds Pro. We're sorry to learn that it has been less than ideal. This is not the initial impression we want you to have with the Google products and services we offer. If you need any help in the future, please don't hesitate to visit our Google Help page. Our team of dedicated specialists are always standing by to lend a hand: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick shipping. Very reliable, great for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unrefurbished pair was sent to me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent an unrefurbished pair they weren't even clean when they came and I took them out of the box I noticed they weren't clean and when they turned on their was a beeping noise that couldn't be fixed so I took it to my near by best buy and when I took it to the counter the gentleman called over his manager and they both apologized and informed me that it was an unrefurbished pair and they did not know which warehouse it came from but thankfully I was refunded

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, AlexanderV. We appreciate you sharing your experience. We're sorry to know that you have experience with the Google Pixel Buds Pro. It's unfortunate that you received an unrefurbished pair that wasn't even clean, and that you encountered issues with a persistent beeping noise. However, we're to know that you reached out immediately to your nearest Best Buy store and we're able to have a refund. For future plans, questions and other concerns for your Google Products, please don't hesitate reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    skip refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next time I will buy new and not refurbished. Right earbud stopped working. Google suggested resetting earbuds after forgetting them on my phone and now they wont connect.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    If you're going to resale earphones, sanitize it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't even clean the ear wax and dirt from previous owner of the ear buds.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, User674846. Thanks for sharing your feedback with us. We apologize for any inconvenience this experience may have caused you. We recommend contacting BestBuy support so they can help address your concern. madebygoogle

  • Rated 1 out of 5 stars

    The earbuds came with no eartips

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds came with no eartips, only the lase size.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi VictorC, thanks for letting us know about the issue. We recommend contacting BestBuy support for further help with your concern. Nest