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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 348 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the Pixel 4 XL 64GB's camera quality, ease of use, and face unlock features. Many appreciate the screen size and find the phone's performance and software to be smooth and efficient. However, some users express concerns regarding battery life and the limited storage capacity. The lack of a headphone jack and the phone's price point are also mentioned as drawbacks by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 348 reviews
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera.. Amazing! Software experience? Amazing! Don't believe all those "battery life sucks" and "Phone specs aren't up to par with other flagships" nonsense. Buy it! You will not regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything well! With it's new processor it's amazing how fast it responds. Pictures I have taken so far are good and I am learning all the additional things I can do with them.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Android phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved Android phones, the pixel is no exception. It runs stock Android amazingly, and the camera is phenomenal. Only downside is I wish it was eqquiped with an ultra wide lens. Other than that, an overall great phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Face unlock

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the first pixel to this one. It works great, the camera's great, and the face unlock is really cool. It doesn't have the fingerprint reader, though, and I do miss that.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Still very happy with the Pixel XL line

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard choice on whether or not to switch from Droid to Pixel several years ago. With my upgrade to the Pixel 4 XL I find myself still very satisfied about the line and in no way regret making that jump. I've tested out several other of the flagship phones, really liking two of them, but still found the Pixel to best fit what I do. I'm on crutches from an amputation and love photography. But carrying around my big Canon Rebel gets to be a pain and I end up missing a lot of great photo opportunities. But with the Pixel's camera I'm able to get high quality photos that I'm very happy with with a much smaller device.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Best phone again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One week in and this phone rocks, I had the pixel XL from its start till now I got the 4 XL and its just a faster more user friendly version with an even better camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Nice so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having stock Android without all the extra bloat that comes with everything else. It's been good so far. Great pictures as to be expected. Only thing I don't really care for is no expandable storage

    I would recommend this to a friend
  • Pros mentioned:
    Face unlock

    Rated 5 out of 5 stars

    Easily one of the best Android phones ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a regular Pixel user for several years now and this has so far been hands down the best Android experience thus far. While it is not the fastest flagship phone under the hood, the software experience more than makes up for it. The only gripe I have is the loss of a fingerprint reader in exchange for face unlock. I would absolutely recommend this to anyone looking to get off of waiting for other phone manufacturers to update in a timely manner. That being said, admittedly the launch/full pricing of the Pixel 4 with expanded storage is asking a bit much for less-than-flagship hardware underneath. Would recommend waiting for a carrier deal than buying full price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sumsung Killer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Samsung S8+. I hated it from day 1. With every update it got slower and battery quite holding a charge. I have not had any of these issues with this Pixel 4 and the camera is great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the pixle 2 xl and it was time for an upgrade. Ease of use is awesome. The camera is great. It's a perfect fit and gift for my husband

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Phone is pretty great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friend picked this phone out to replace the one he has had for four years. He really enjoys how clear and sharp the phone is. Also says it is very fast and takes good pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it. Great camera. Great battery. Nice to have a longer instead of wider screen. Perfect!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Best Camera out there, but BB cust service awful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom line, I really like this phone. It is quick, and the screen resolution (in the XL) is one of the few upgrades available from my old camera, which had great specs. But the key is the camera. Lots of useful functions (not all of which I have mastered yet), and the low-light sensitivity is fantastic. Best I've seen. But be careful shopping at BB. They lied to me three times about having my camera in stock, before I finally got it. Every trip to the store was an adventure, with no two salesmen/women in the store ever saying the same thing. I recommend you call them (at least twice) ahead of time, get names and details before you head in.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Camera one of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems I have become the go to guy now for almost any picture we take. Let Kevin take it echo's out a lot more then it used to, I don't mind. Now the battery not so good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is amazing as only Google can do. Clean and smooth software which is blazing fast. Definitely happy I upgraded.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Camera rocks as usual

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new phone. It is my first pixel and moving from an S line I love it. Very smooth. Amazing pictures. Battery life isn't that bad but I'm always around power.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great, fast phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the simplicity of this device. It's easy to use, fast and not filled with bloatware and unnecessary apps.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Very nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. Takes nice photos and is pretty fast. The only things I don't care for are the lack of headphone jack and not having expandable memory.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use camera with great quality. Phone feels comfortable in hand. Adjustment to Pixel phone was very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great XL sized phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife on black Friday with a ridiculous deal, nearly half price. Screen is well lit, even in sunlight. Very secure phone, with facial recognition, and is "on" almost immediately with the radar like sensor array. Still camera is still the best, and for her needs, the video is very good. Besides having the best of Android, there is no "bloat" ware. Customer service and buying experience at Best Buy was excellent. Thank you, Nicholas

    I would recommend this to a friend