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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 159 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Pixel 6 Pro 128GB's camera quality and battery life, with many citing these as top features. However, some users experienced issues with the phone's size, finding it unwieldy, and others reported occasional performance problems and connectivity difficulties. A few also noted the phone's tendency to overheat during use. While the design and refresh rate received positive feedback, concerns regarding software and hardware polish were also raised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-159 of 159 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been phenomenal. The picture quality is stunning. 2nd pixel and I will continue to buy them

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    My second soon to be third pixel 6 pro maybe...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am careful with my phones and i have never broken a screen. I protect my phones with high quality cases. My first pixel 6 pro broke after fallng out of a chair outside on tiny gravel. My second pixel 6 pro broke when i dropped it on padded carpet from about 3 feet in the air. I had an OtterBox defender and a screen protector on top of that. Google pass has replaced one phone and i have tried for the third replacement. Since this is rhe first phone i have broken and beoken it repeatedly I felt i should warn other people. The camera is great and i have had no other issues but i don't recommend the pixel 6 pro to anyone.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We really appreciate your feedback, and are sorry to hear that you are disappointed with your new Pixel.

      If you are still experiencing this issue, we recommend contacting our 1:1 support for repair options. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Nearly The Perfect Android Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love the Android OS, you'll love this phone. Great build. Great Camera. Smooth. Solid battery life. Not the best but solid. You'll be happy. Finger print sensor works just fine. Only two complaints. New phone so some apps don't work well. Smart lock for passwords doesn't work with all apps, could be a bug. Other than that, I absolutely love this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Screen size

    Rated 1 out of 5 stars

    Phone disconnects from ATT and Verizon service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is very good although Live photos not as good as apple. Phone is unwieldy large The curved screen adds no added benefit, requires a worse screen protector, and makes it obnoxiously hard to press buttons at the edge of the screen. You would think they didn't test the phone at all before releasing it. More typos on this than any phone I've owned using the same keyboard. My 5 year old android had a rear fingerprint reader and face reader. This one has a blinding front fingerprint reader that is problematic and hilariously nondiscrete if you're in a dark place. My ancient android could also switch during video from front to rear cam and vice versa, the 6 pro cannot. It feels like a way better camera and memory sitting on top of a much worse experience. But the cardinal sin: the phone can't switch between cell phone towers. It worked fine when I booted it up at home and was on wifi. But as soon as I drove across town or state it would regularly lose signal for ATT and Verizon (I have 2 sims for it) in areas I am CERTAIN there is coverage. Would require rebooting the phone. Google this and you will find it is a known issue with some subset of the pixel phones. It is a hardware issue and calling Google about it accomplished nothing. They mention engineers are working on an update, but this has been going on since at least mid-2022. So obviously they don't care about making it right. Told me to just reboot my phone when it happens, as if that is a reasonable solution and I'm going to just power cycle my phone 50 times on a long drive and miss/drop work calls. Incredibly disappointed in google and their support. First phone I will ever have returned.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Patty, We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.

      For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    This is the best phone I have ever used.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had every Pixel phone. I have had most of the other flagship phones as well including Apple. This is the best phone I have ever used. The complaints I have seen are not what I have experienced. The finger print scanner on my phone works perfectly! The battery life is wonderful. As far as the OS being lagy, That is a joke! It is super fast. By far the best phone I have ever used. (Pixel 6 Pro)

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far!! It is a bit slick and hard to hold on to .... But overall is a great phone with an amazing camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone. Especially love the camera. Great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pixel 6 Pro - Nice phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Easy to use. Great photos. Still getting acquainted with all features.

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    6 pro bliss

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my 6 Pro! 12G Ram and the 120 refresh rate make it a pleasure to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great camera, zippy Only negative is It's a little too big for my hands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great phone. Device got hot during initial install but have not experienced that behavior since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best way to experience Android.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google has outdone themselves this year. Designing a processor to push there smart features in their phone. Google Assistant and all of the machine learning features built into the phone work wonderfully compared to the last models, this phone is definitely the smartest smartphone on the market.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Not great at all

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful looking phone, but... REALLY REALLY BUGGY! My Pixel 4 is a pleasure to use after this piece of junk - camera constantly freezes - spontaneous reboots... all the time - fingerprint scanner setup utility consistently fails (after the "repair" was complete - it gets super hot after normal use - when my fingerprint scanner was working early on, it was extremely frustrating to use. It would require me to put my finger on the sensor several times before it actually worked. Scanning my thumb in under multiple fingerprint profiles helped somewhat

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi AndyS,

      We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.

      For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS

      If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Piece of junk with a great camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They've screwed up what used to be an excellent product. I had the pixel 4xl and loved it. I cracked the screen so decided to upgrade to the 6pro. DO NOT BUY THIS. Huge connectivity issues. It keeps saying emergency calls only, so I have to restart it. It doesn't connect, even when there are bars. I'm currently dealing with support which has been completely useless. I went from loving google phones to saying DO NOT waste your money. Because my money sure has been wasted.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We appreciate your feedback and are sorry to hear that you are having an issue with your Pixel.

      For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 5 out of 5 stars

    Pixel 6

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Google Pixel 6. Very large display and user friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Poor quality flagship phone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst phone ever!!! The concept could have been great but it was not like that. The basic functions that I use as a truck driver made the phone heat up!!! Maps makes the phone turn off and makes other apps disappear on the home screen. Just to point out a few things.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Joss,

      We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.

      For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Horrible phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my s21 to get this phone because I had a lot of hopes for Google. I can't even do my job. It's freezes. Locks up. Won't open apps. This phone is complete. Garbage not worth $1,000. This phone is not even worth $200. I'm taking it back today

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.

      To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 1 out of 5 stars

    Worst Pixel Yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably worst Pixel yet. I thought Samsung was bad, but I had forgotten how terrible the Google phones are. I had the Pixel and Pixel 3 XL, my wife had the Pixel 2 and 4. This is by far the worst Pixel phone of them all. Issues (just to name a few): No audio output controls for media apps like Instagram or Youtube, Google maps freezes the screen everytime, the PIP functionality is glitchy and too small.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi lizfrench,

      We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.

      To fix a Pixel that freezes or won't respond, please visit: http://goo.gle/freezingissues

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 1 out of 5 stars

    Garbage Phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely buggy. Many apps won't work. Nobody cares at Google or best buy. $1000 in the toilet! Do not buy! Best Buy should be ashamed!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are having an issue with your Pixel.

      To fix an installed app that isn't working on a Pixel phone, please visit: http://goo.gle/3ck4Lji

      If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel