Customer Ratings & Reviews

Thanks for sharing your thoughts with us, RustamD. We’re happy you’re enjoying the sound quality of the Pixel Buds A-Series — that said, we hear your concern with not getting the right fit. Here’s a few tips to try to get the best fit possible:

1. Try different sizes for each ear to find the best fit: ears are unique so your left ear may be different from your right ear.
2. Use the Eartip Seal Check: It can help you check the quality of your eartip seal and get the best possible sound. On Android devices: Open the Google Pixel Buds app then tap Eartip Seal Check.
3. Try memory foam eartips: If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try.

Don’t hesitate to reach out to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Hi there, RiaV. Thanks for your time sharing your feedback. It's great to know that you find the sound quality of the Google Pixel Buds A-Series to be pretty good and that you'd recommend them. We heard your issue on the buds that keep on falling out of your ears are causing inconvenience. Ears are unique so we recommend trying the different sizes for ear tips so that you can improve your fit. We also suggest that you reach out to our support specialists so we can find a better resolution for your volume concerns. You can contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi Babooshka, thanks for sending in your review. We're sorry to hear that your Pixel Buds A-Series hurts your ears when you wear it too long. That is not the experience we want you to have. As for controlling the volume, we made a few focused tradeoffs to bring the same sound quality, design language, and Google helpfulness of Pixel Buds to this more affordable price. One of those was the focus on tap controls for Pixel Buds A-Series. That said, you can still use Google Assistant to turn the volume up and down or turn on Adaptive Sound to adjust the volume based on your surroundings which may improve your experience. If you need any assistance with your A-Series, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi Chef101, thanks for posting your review. It's unfortunate to hear that you're experiencing some delays with your Pixel Buds A-Series when it comes to Google Assistant and having connectivity issues. We'd like to take a better look at your case and help find some troubleshooting tips that may improve your experience. Your feedback regarding wireless charging is appreciated and rest assured that we'll relay them to the right team for future improvements. Please contact our support team so we can assist you further with your A-Series by visiting our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi Brandon, thanks for choosing Pixel Buds A-Series. We´re glad to hear that you liked the sound quality and ease of use when pairing it with your mobile device. We apologize for any discomfort you may be experiencing with it.

You may want to try out all 3 ear tip sizes to find the most comfortable tip for you, and ensure that you get the best ear tip seal. A good seal will definitely impact the sound quality, and will enhance the sound levels that you hear. Also, your A-Series come with a stabilizer arc that ensures a gentle, but secure fit. Try gently inserting your earbud with the wingtip or stabilizer arc and tucking it into each ear to provide a better fit. Slightly rotate it back and forth until it comfortably stays in place when you move your head or tap either earbud. Here´s a link to our help page with some visual guide for you: https://support.google.com/googlepixelbuds/answer/7573099

We'd like to help you further. If you'd like us to have a look at the issue, you´re more than welcome to contact our support team here: https://support.google.com/googlepixelbuds/gethelp

Hello Benj, thanks for your feedback on Pixel Buds A-Series, and it’s unfortunate to hear that they feel like falling out from your ears. We appreciate you for trying out different ear tip sizes, and we’re sorry that it didn’t help. To ensure you get a gentle but secure fit using the stabilizer arc for your A-Series, we recommend gently inserting your earbud, with the wingtip or stabilizer arc and tucking it into each ear, to provide a better fit. Then, slightly rotate it back and forth until it comfortably stays in place when you move your head or tap either earbud. Please see this visual guide on our help page: https://support.google.com/googlepixelbuds/answer/7573099

If your earbuds still fall out of your ears after trying the steps above, please reach out to our support team so we can look for the best option that may help improve your experience: https://support.google.com/googlepixelbuds/gethelp

Hi there, SaintMatteo! We appreciate your feedback on Pixel Buds A-Series. We're sorry to hear that the battery life didn't exactly meet your expectations. Your Pixel Buds A-Series has up to 5 hours of playback or up to 2.5 hours of talk time. With the case, you’ll get 24 hours of playback or up to 12 hours of talk time. A 15-minute charge will deliver up to 3 hours of playback or up to 1.5 hours of talk time. We recommend checking in detail how you normally use A-Series. If the battery life is much shorter than the prescribed duration, we suggest contacting our support team for further help with your concern. You may reach out to us using this link: https://support.google.com/googlepixelbuds/gethelp