Customer Ratings & Reviews

Thanks for your feedback on your Pixel Buds Pro 2, JustinK. While we're happy you enjoyed the improved sound quality and noise cancellation, we understand the frustration when they don't stay in. We do include a few different sizes of eartips to get that perfect fit for your ears. Even though you returned the product, we'd appreciate some more feedback. When you get a chance, here's the link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi there, Alex. We’re sorry to hear the Pixel Buds Pro 2 were not the best fit for you — we get your frustration. We’d be happy to investigate what may be causing these issues and get your earbuds working smoothly for you. When you find a moment, reach out to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Thanks for sharing with us, Pyl0n. While we’re glad you’re enjoying the upgraded sound on the Pixel Buds Pro 2, we also hear you wanting a more snug fit. Here are some tips to help:

1. Try different sizes for each ear to find the best fit: ears are unique so your left ear may be different from your right ear.
2. Use the Eartip Seal Check: It can help you check the quality of your eartip seal and get the best possible sound. On Android devices: Open the Google Pixel Buds app then tap Eartip Seal Check.
3. Try memory foam eartips: If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try.

Don’t hesitate to reach out to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Hey there, Alberto. Sorry the Pixel Buds Pro 2 may not have been the best fit for you. Your insight is valuable to us we’d like to hear more about your experience — when you have a moment, here’s a survey for you: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi there, BahadurK. While we’re glad you’re enjoying the Pixel Buds Pro 2, we hear your concerns regarding mic quality. If you are in a noisy environment, Transparency mode may interfere with your mic output quality since it uses one of the microphones to let you hear your surroundings. Try changing ANC modes to improve your call quality.

Don’t hesitate to reach out to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Thanks for reaching out, Radio. We’re sorry to hear you’re having issues with the Pixel Buds Pro 2. We have a few steps to help get the most out of your earbuds:

Concerning the audio:

1. Make sure you have updated to the latest firmware version.
2. Reset the earbuds by placing the earbuds in the charging case for one minute, then removing them.
3. Reset your Google Pixel Buds.
4. Check that issue isn’t caused by spotty internet connection.

Regarding call quality:

1. Try changing ANC modes to improve your call quality.
2. Keep the earbuds near your source device and minimize obstructions between them like walls and floors.

Here’s a link with more troubleshooting tips: https://support.google.com/googlepixelbuds/answer/9811459?hl=en-AU&sjid=17298070045124473073-NC#zippy=;

Don’t hesitate to reach out to us here: https://support.google.com/googlepixelbuds/gethelp

Thanks for reaching out about your Pixel Buds Pro 2, JustinoR. We hear your concerns regarding the earbuds not fitting the best for you — here’s some tips to get a better fit:

1. Try different sized ear tips to find the best fit: Ears are unique so your left ear may be different from your right ear.
2. Try memory foam eartips: If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try.

We’re just a click away if you need anything else: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Thanks for reaching to us, VictoriaR. We’d be happy to provide some steps to make sure your noise cancelling is working properly.

In the Pixel Buds app, you will find 3 modes to control noise under Active Noise Control (ANC):

1. Noise Cancellation: Blocks outside noise. When you activate this, you'll hear a single chime.
2. Transparency: Lets sound in so you can hear the world around you. When you activate this, you'll hear a double chime.
3. Off: Both active states are disabled. When you activate this, you'll hear a single chime.

You can can switch modes a few different ways:

1. Gesture: Touch and hold your earbud to toggle between Noise Cancellation and Transparency mode.
2. Pixel Buds app: Select your ANC mode by going to the Sound menu and selecting a mode at the top.
3. Assistant and Gemini: Ask Assistant or Gemini to turn Active Noise Control on or off by saying, "Hey Google, turn on noise cancellation," or "Hey Google, turn off noise cancellation."

We’re just a click away if you need any more assistance: https://support.google.com/googlepixelbuds/gethelp

Hey there, TBell. We’re sorry to see you ran into a battery issue on the Pixel Buds Pro 2. A quick reset will normally solve most problems — here’s how: 1. Go to your device’s Bluetooth settings and forget Google Pixel Buds. 2. Plug the charging case into a power source using a USB-C cable. 3. Make sure the Pixel Buds are seated within the charging case and leave the charging case open. 4. Press and hold the pairing button on the back of the case for 30 seconds. 5. When the earbuds status light stops bouncing, let go of the pairing button. 6. Check the earbuds status lights. If this doesn’t resolve the problem, please reach out to us and we can investigate further: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Hey there. Sorry to hear you ran into some audio issues with your Pixel Buds Pro 2. We'd like to investigate this further and get your device running smoothly again. When you get a moment, reach out to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC