Customer Ratings & Reviews

Hey there, Sean. Thanks for the feedback. It’s great to hear your wife likes the Pixel Buds Pro, but we’re sorry to hear about her experience with comfort and fit.

We recommend trying out all 3 ear tip sizes to find the most comfortable tip, and ensure that your wife gets the best comfort and seal. The Pixel Buds are pre-attached with medium ear tips and come with small and large sizes so that users can improve their fit. Ears are unique so the left ear may be different from the right ear. To swap ear tips, pull the attached ear tip off and press the other ear tip onto the earbud until you feel a light snap. Gently pull on the ear tip to ensure that it's properly attached.

If you (or your wife) is not getting a perfect fit after trying all our silicone ear tips, memory foam ear tips might be worth a try. And if you still need assistance about getting the right fit, please contact us here and we’ll gladly help: https://support.google.com/googlepixelbuds/gethelp

Hello darshan! Thank you for sharing your thoughts on the Google Pixel Buds Pro. We appreciate your feedback and insights. We understand that personal preferences and experiences can vary when it comes to earbuds. While we're glad you found some unique software features with the Pixel Buds Pro, we're sorry to hear that they didn't match the experience you've had with another brand. We hear your concerns and know we have taken note. We recommend reaching out to our dedicated team of specialists on the Google Home page here: https://support.google.com/googlepixelbuds/gethelp

Hi there, Lajilao. We appreciate your feedback about the Google Pixel Buds Pro. We're sorry to hear that your experience with the device didn't meet your expectations. We are grateful for your input and have noted it. If you run into any questions about the features or performance of the Pixel Buds Pro, feel free to let us know so we can help you, here: https://support.google.com/googlepixelbuds/gethelp

Hey there, Vendtech. We appreciate that you like the sound of the Pixel Buds Pro, but we’re sorry to hear of your experience with comfort and fit. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. Check this link for more details: https://support.google.com/googlepixelbuds/answer/7573099

For support concerns, you can visit us anytime at the following link: https://support.google.com/googlepixelbuds/gethelp

Hi, Slug. We value your feedback on the Pixel Buds Pro and we’re glad that it works well. We hear your concern about the Noise Cancellation.

Active Noise Cancellation with Silent Seal adapts to your unique ear shape, and the earbuds fit in your ear canal to maximize the amount of noise blocked. When this feature is on, sensors constantly measure the pressure in your ear canal so the earbuds can actively relieve it and stay comfortable. Ear tips in three sizes ensure your earbuds can be customized to best fit your ear shape. Everyone’s ears are unique, so it’s not always possible for the ear tips to form a perfect seal. That can lead to sound leaking in from the outside. Pixel Buds Pro’s Active Noise Cancellation (ANC) uses Silent Seal™ to adapt to your ear and block out unwanted noise. It compensates for audio leakage and helps maximize the amount of noise that’s being canceled, so you get immersive, premium sound without distraction.

That said, we’d like to know more about your challenges with using the Noise Cancellation feature so we can learn how to help improve your experience. You may get in touch with us anytime through our contact channels found here: https://support.google.com/googlepixelbuds/gethelp