Customer Ratings & Reviews
- Model:
- GA03201-US
- SKU:
- 11358779
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Solid build with good sound quality and ANC
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Google Pixel Buds Pro feature a simple design and a robust build. The case has a nice pocketable shape and the slight texture means fewer drops and less scratches showing on the surface. Charging can be done via USB-C or wirelessly. Battery life has been great and I usually just throw them on the charging pad every couple of days while I sleep. Sound quality is on par with other buds in this price range and I would describe them as having a relaxed sound signature. Slightly elevated bass, but not muddy and a bit of the top end rolled off to make longer listening sessions easier on the ears. Comfort for me was good but not great, the shape of the buds themselve are great for my ear but I haven't found a tip that is super comfortable yet. The tips would start to hurt my ear canal after about an hour. Sound isolation is great and I'm really happy with the noise cancelation feature. It easily removes most of the noise in my household such as fans, air conditioning and the kids TV in the next room. The touch controls work well and with very little delay. Wish these included aptX support for improved latency when watching videos and higher bit rate for audio especially since I would think these are geared towards Android users. Other than that great set of buds that do what you need them to do.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Sean, thanks for sharing your review with us. We're glad to hear that you're enjoying your experience with your Pixel Buds Pro. It's unfortunate that the available ear tips were not comfortable for you. Please know that your feedback here about the ear tips and the aptX support are appreciated and that we'll relay this to the right team for future improvements. If you need further assistance or have additional questions about your Pixel Buds Pro, please don't hesitate to contact us on lour Google Help page here: https://support.google.com/googlepixelbuds/gethelp
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the pixel series a they sound louder than these if im being honest
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, ThomasW. We appreciate your review on Pixel Buds Pro. We’re sorry to hear about your experience with the sound/audio quality.
Your Pixel Buds are pre-attached with medium ear tips and come with small and large ear tips so that you can improve your fit. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. Ears are unique so your left ear may be different from your right ear. So it’s not always possible to get a perfect seal, and audio can “leak” in from outside. With Silent Seal™, Pixel Buds Pro can adapt to the shape of your ear and adjust Active Noise Cancellation (ANC) to compensate, so you can fully immerse yourself in music or clearly hear your video call. Check this link for more details: https://support.google.com/googlepixelbuds/answer/7573099
Your feedback means a lot to us. If additional help is needed, contact us anytime and we’ll gladly help: https://support.google.com/googlepixelbuds/gethelp
good, but they may not fit everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great earbuds, don't get me wrong - but they don't fit my ears.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DrewN. We appreciate your feedback. We’re glad that you find the Pixel Buds Pro great, but we’re sorry to hear they don’t fit your ears well. We recommend trying out all 3 ear tip sizes to find the most comfortable tips for you, and ensure that you get the best comfort and seal. Your Pixel Buds are pre-attached with medium ear tips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. To swap ear tips, pull the attached ear tip off and press the other ear tip onto the earbud until you feel a light snap. Gently pull on the ear tip to ensure that it's properly attached.
If you’re not getting a perfect fit with our silicone ear tips, memory foam ear tips might be worth a try. And if you still need assistance, you may contact us by phone or chat so we can find all possible options to help you best: https://support.google.com/googlepixelbuds/gethelp
Horrible ear infections from use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are nice but evertime i use them instantly the next day i have scabs inside my ear canal and a horrible ear infection. So i basically wasted my money buying because i cant use them
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Atstorm. We're sorry to hear about your experience after using the Pixel Buds Pro. We understand this must be frustrating, and we want to help.
Ear infections can sometimes be caused by allergies or improper cleaning. We recommend consulting a doctor to diagnose the exact cause and determine the best course of treatment. You can also try cleaning the Pixel Buds Pro thoroughly after each use with alcohol wipes (not directly on the buds) and make sure your ears are clean and dry before insertion. It's possible the current ear tips aren't creating a perfect seal. We recommend trying the different sizes included or exploring hypoallergenic memory foam tips for a more comfortable fit.
If none of these suggestions resolve the issue, please reach out to our support team directly and we'd be happy to explore further options, here: https://support.google.com/googlepixelbuds/gethelp
Not the greatest you can get but gets the job done
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like compared to beats and apple headphones these are weak.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, MelissaS. Thanks for taking the time to share your feedback with us. We're sorry to hear that Pixel Buds Pro fell short of meeting your expectations.
A poor and uneven fit with either of the earbuds may prevent you from getting the best audio experience. Your Pixel Buds Pro comes pre-attached with medium eartips with extra small and large ear tips that you can try out. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. If you are not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
We also recommend checking the Custom Equalizer (EQ) feature to further customize the sound quality according to your preference. You can use sliders to adjust five different frequency bands and save your preferred settings. You can also choose one of the presets, like ""Heavy bass"" as a starting point. You can learn more about this feature using this help link: https://support.google.com/googlepixelbuds/answer/12045780
We value your support concerns and you can always reach out to our support team for further help here: https://support.google.com/googlepixelbuds/gethelp
Pixel Buds Pro - not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have to be the worst earbuds for everyday use I've ever owned. For my ear none of the sizes fit properly so they don't stay in, audio is not matched to video except for YoutTube and the mic is way too sensitive to the point I cannot use the buds in a public space.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, jay49. We're sorry to hear that your experience with Pixel Buds Pro has been less than ideal. If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. We recommend reaching out to our dedicated team of specialists so we can help find a better resolution for the fit in your ear and the audio issues you're experiencing. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethel
ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work well but kind of big in my ears. They stick out.
I would recommend this to a friendBrand response from Google Team
Posted .Hello there, KylieS. Thanks for sharing a review about the Pixel Buds Pro. We’re glad that they work well, and we hear your concern about their size. We’ll share this with the right team for future improvements. If you run into any concerns about the Pixel Buds, contact us here and we’d be happy to help: https://support.google.com/googlepixelbuds/gethelp
Only for calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ok but I don't like how they fit in my ear I'll pick Sony over this
No, I would not recommend this to a friendThey are ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok. Not that comfortable and not that loud but the case feels nice.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Lyhnmyu, thank you for posting your review on your Pixel Buds Pro. We're sorry to learn that you're feeling some discomfort with wearing the device. Your Pixel Buds Pro is designed to provide a high-quality and comfortable listening experience. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit and comfort for you. For improved sound we recommend that you customize the EQ settings that best suits you. You can check the instructions on the link here: https://support.google.com/googlepixelbuds/answer/12045780
Eh there ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't sit in the ear well and the noise cancelling is only about 50% of actually cancelling. If someone is sitting next to you while your NC you can still hear them talk.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, AlexD. We're sorry to hear about your experience with Pixel Buds Pro's fit and noise cancellation feature.
A secure fit and effective noise cancellation are essential for a great listening experience. We recommend trying different ear tip sizes that come with the Pixel Buds Pro. A snugger fit can significantly improve both noise isolation and audio quality. Also, while Pixel Buds Pro uses advanced ANC technology, some external noises, especially voices in close proximity, might be audible. We're always working to improve ANC performance, and your feedback helps us with that.
For additional help, we'd be happy to explore further options. You can contact our support team directly here: https://support.google.com/googlepixelbuds
They always fall out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping these would work better. Since I've tried them every which way in my ear they always seem to be falling out even if I'm sitting still talking on the phone they'll just fall out of my ear. Not impressed with them and now they're cheaper than what I paid for them. I wish they would refund me the price difference. Or let me return them
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi RyanF, thanks for posting your review on Pixel Buds Pro and we're sorry to hear that your experience with the fit of the device has been less than ideal. We suggest checking the link here to help improve the fit of your Pixel Buds Pro here: https://support.google.com/googlepixelbuds/answer/7573099
If the issue still persists, then we recommend that you reach out to our support specialists so we can find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
Poor Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in these, especially after reading so many good reviews. I have had them for just under 3 months and the left earbud simply stopped working. I have taken great care of them, no water damage, no heat/cold damage, etc. The design seems to be so sensitive that any little bump on them (even from the weight of a hat covering it a little) caused it to make shrieking noises that were AWFUL. They left me wanting some old school aux earbuds.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Libby. Thank you for posting your review on Google Pixel Buds Pro. We're sorry to learn that your experience with the device has been disappointing. It's important to us that we provide you with the best help possible. We'd like to know more details about the left earbud so we can identify the cause of the issue you're having and recommend some troubleshooting steps that may help improve the overall performance of the device. Please reach out to our team of specialists so we can better assist you. You can visit the 'Contact Us' page of our Google Help site here: https://support.google.com/googlepixelbuds/gethelp
terrible fitment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.non of the ear inserts fit snug. doesn't stay in charger housing needed up losing both 2 months in after my purchase.. not happy at all
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Harry, thanks for posting your review, we're sorry to hear that your Google Pixel Buds Pro didn't meet your expectations. The Pixel Buds Pro are designed for a secure, comfortable fit, but everyone's ears are different! Pixel Buds Pro comes with three different sizes of eartips (small, medium, large). Experimenting to find the right size can make a big difference in both fit and sound quality. We hope this helps!
Excellent buds, but s but too large
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Excellent touch controls, voice assistant and ask the features. Touch controls are same on either side. I loved the buds, but had to return because it didn't fit well in my small ears.
I would recommend this to a friendBrand response from Google Team
Posted .Hi PrafulP, we’re thankful for your feedback on Pixel Buds Pro. We’re glad that you love them but we’re sorry to hear it didn’t fit well in your ears. We understand that you've returned them, and if you’re willing to give the Pixel Buds Pro another go in the future, you can try out all 3 ear tip sizes to find the most comfortable tip for you, and ensure that you get the best comfort and seal. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
For questions or concerns about the Pixel Buds Pro, we have specialists always available to provide you with support here: https://support.google.com/googlepixelbuds/gethelp
Google Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound was great but no matter what fitting I put on the headphones would not fit. They just kept falling out.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi PaulS, thanks for sending in your review on Pixel Buds Pro and we're sorry to learn that your experience with the eartips was less than ideal when it comes to finding one that fits your ear. If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. Please reach out to our support specialists so we can help you find a better resolution for your Pixel Buds Pro. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
Not a fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original pixel buds and loved them. When they stopped connecting to the charging pod, i decided to upgrade to the pro buds. These fall out of my ears and are uncomfortable to wear when they do stay in.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Angela, thanks for being a loyal advocate of our Pixel Buds product. We're sorry to hear that they fall out of your ears.
Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound and isolation, even when setting it in Transparency mode. If you are not getting the audio quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
For any other support needs you may have with Pixel Buds Pro, you can always reach out to our support team for further help here: https://support.google.com/googlenest/gethelp
Poor customer support
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds worked great for about 9 months. I started having issues with the right earbud and contacted Google for support/warranty. Google customer support has been disappointing. After a week I'm still being told that "my case has been escalated to a higher reviewer" and an told that they can't give me a time frame for how long it will take to respond. I think they are just trying to get me to give up.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DerekN. Thank you for reaching out. We're sorry to hear that you encountered this issue. This is not the kind of experience we had hoped to provide you.
We recommend following up with the last email that you received from our support team. Alternatively, you may also reach out to our support team once more so we can provide you with immediate assistance for your concern using this link: https://support.google.com/googlepixelbuds/gethelp
Stay away
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use for when I work on projects and as a daily earbud, I have had them less than a year and the left one is dead. It will not connect to my phone and charge anymore. Talked to customer support and they said that they can't do anything since it is out of the 15 day return window. I will never buy from this store again.
No, I would not recommend this to a friendFinally, a worthy competitor to the Airpods
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has taken Google a while, but they finally got it right. The Google Pixel Buds Pro are finally a worthy pair of buds for Android. You can't really say the Pixel Buds "compete" with the AirPods because it is not a competition - Android users aren't going to buy AirPods and Apple users aren't going to buy Pixel buds for the single reason that these devices are intended for one type of operating system. That aside, Android users have been waiting for a product that provide users with the same experience that AirPods provide Apple users - that is a product that is built well, is integrated into the OS without additional software, long battery life, ability to locate a missing bud, good sound quality, active noise canceling, and good feedback to finger gestures that aren't annoying or poorly implemented. And the Pixel Buds achieve this very well. My ONLY complaint about the product is that it doesn't come with a charge cable. It blows my mind that we are in a day in age where manufacturers can get away with not including equipment to CHARGE their products...terrible. I guess, just find yourself a cheap USB C cable around the house and you are good. I highly recommend the Pixel Buds Pro. Google has a winner here. Integration - I have a Pixel 6 with the latest Android (12?). The second I opened the Pixel Buds Pro case it immediately recognized the buds, showed the battery life in the bluetooth button in the notifications menu, and all controls are built into the settings. There is a functionality to find a lost bud, but I haven't tried it. I suspect it'll work with some degree of success. Build - excellent quality. My ear holes are small, and thankfully Google included 3 sizes of rubbers. The smallest size work great and they stay in my head (when upright, of course). Sound quality - excellent. Can't complain. ANC - it is good but not amazon. Then again, the Apple AirPods pro are the same. You can't expect TOO much from any ear buds. These types of headphones don't have the space that over-ear cups offer, nor do they have the same technology advancements that Bose and Sony have patented. I have Bose QC45's so I can compare the two. If Bose is a 10 out of 10 on ANC, the Buds are around a 6 out of 10. My QC45's completely filter my baby's white noise machine. My Pixel Buds, not entirely. They do a great job for a bud, don't get me wrong, just if you are looking for a true ANC solution, get over-the-head headphones. Gestures - I had the original Pixel Buds and I hated the gestures. So many errant touches would mess things up. It was annoying to the point that I swore never again to get buds. But the Pixel Buds Pro change all that. I have had no problems or complaints and I enjoy using them. Take a bud out of the ear and the music and ANC stop. Put it back in and both restart. Amazing. Gestures need to be concise, so it is not often that I have an errant gesture occur accidentally. Build quality - excellent. Can't complain. Battery Life - I can't listen to music (or keep buds in my ears) for anymore than 3 hours or so, so I haven't tested the FULL capacity of the buds, but given the information I have gathered (~3 hrs = 25% usage), I think the battery will last about 12 hours, which is pretty good in my book. Can't speak to how many charges you'll get out of the case. I'll take Google's word for its capacity and do the math. I can't speak to indicator lights. Everything is white since everything is brand new and fully charged. I do see an orange light when I first put the buds back in the case, but it goes away. There is a button on the case but I don't know what it does.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Todd, we truly appreciate your feedback on Pixel Buds Pro. We‘re sorry to learn of your disappointment that the charging cable is not included, and that the ANC feature has not met your expectations.
Active Noise Cancellation with Silent Seal adapts to your unique ear shape, and the earbuds fit in your ear canal to maximize the amount of noise blocked. Rather than using an off-the-shelf solution, Pixel Buds Pro’s Active Noise Cancellation uses an integrated system developed by Google, with a custom processor, custom algorithms, and custom speakers. When Active Noise Cancellation is on, sensors constantly measure the pressure in your ear canal so the earbuds can actively relieve it and stay comfortable. Ear tips in three sizes ensure your earbuds can be customized to best fit your unique ear shape.
Our research shows that even for the majority of power users, usage tops out about 4 total hours per day. For the rare days where much more listening time is needed, 15 minutes in the case provide up to three extra hours of listening, and 5 minutes provide up to one hour of listening. And the total listening time of up to 31 hours with the case gets most of our users from one weekend to the next.
Here are the details about what the blinking lights on the case mean:
When the case lid is open:
- Solid white: Pixel Buds are fully charged.
- Solid yellow: One or both earbuds are charging.
- Blinking white: Pixel Buds are in pairing mode. Pairing mode begins automatically if you press and hold the pairing button for 3s during the setup process.
- Color changes from white to yellow: Factory reset is in progress.
- Blinking white or yellow: Pixel Buds are trying to pair but one of them is not properly seated in the charging case. Try closing the lid and re-opening to re-align the buds. OR
- Blinking yellow: Pixel Buds still have charge left but the charging case has less than 20%.
When the lid is closed:
- Solid white: Pixel Buds charging case battery is full, or able to charge earbuds for at least one full charge.
- Blinking yellow: Pixel Buds charging case battery is less than 20% (i.e. has less than one full charge left for the earbuds).
- Solid yellow: Pixel Buds charging case battery and/or buds are charging.
Lastly, the case button is used for resetting (case) and for pairing purposes only, and please note that resetting the Pixel Buds and case will reset all their settings. This includes the name of the device and preferences for enabling/disabling features. You will need to forget and re-pair any other devices that Pixel Buds were paired with.
If help is needed, our dedicated team is available to provide you with services and assistance here: https://support.google.com/googlepixelbuds/gethelp
Didn't work for my ear shape, unfortunately
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get these earbuds because of their compatibility with my Pixel. They paired seamlessly with my phone and setup was easy and helpful! After about 20 minutes, my ears really started to hurt. I tried readjusting their position for a few hours to make them work, but just couldn't find a happy medium between snug and painless. I changed the earbud size but that didn't help at all. I don't doubt that these are great for a lot of people, but they just didn't work for me. They're definitely worth trying if you have a Pixel. Apple wins this round imo
I would recommend this to a friendBrand response from Google Team
Posted .Hi BrianAK, thanks for trying out the Pixel Buds Pro, and for sharing your feedback to let us know of your experience with using them. We can imagine how excited you were, and we appreciate you for trying all the possible workarounds to help it. Since the issue persists after trying all the ear tips, please contact us anytime at the following link so we can look for the best option that may help you, here: https://support.google.com/googlepixelbuds/gethelp