Customer Ratings & Reviews
- Model:
- GA03201-US
- SKU:
- 11358779
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Nice sound-love the touch swipe to change volume
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Google Pixel Buds Pro have a nice look with a smooth, matte case that flips open to easily access the ear buds. I think it is kind of fun that multiple Pixel Buds colors are offered to change things up a bit with charcoal, coral, fog and lemongrass. The fit is quite comfortable for easy listening, Zoom and use at the office, but I don’t think I’d trust them to stay put with any really strenuous activity. The Pixel Buds come with additional ear tips to customize your fit and the app will run an ear tip seal test should you find that helpful. A small note, but I appreciate that the product packaging is environmentally friendly and recyclable. Fast pairing of the Pixel Buds is simple with the case open, just hold the pairing button on the back until it begins to blink white. In using these for about a week I’ve found the charge to suit my needs nicely with a promised 7 hours of listening time with active noise cancelling (ANC) on or 11 hours with ANC off. Charge your case fully and these numbers go up to 20 hours and 31 hours, respectively. No USB-C charging cable is included, but I think most will already have one available so I don’t see this as a big deal. It’s handy that the case’s status light will also indicate whether Pixel Buds are fully charged, charging or the status of the charge case itself among other indicators. Sound quality is quite good. Volume EQ is available and will automatically adjust one’s EQ as the volume is turned up or down. It seems to adjust bass and treble with the intent to balance highs, mids and lows to clearly hear all sounds in a song. The result seems quite pleasant to me and the clarity is great. A promised update for the Fall is spatial audio to put one in the middle of the action while viewing a tv show or movie on compatible Pixel phones. I’ve gotten favorable responses when I’ve asked callers how I sound on their end of the conversation. The Pixel Buds app is needed to obtain updates, do a seal fit test or to access customization features. Set up Google Assistant (on Pixel and Android 6.0+ only) and a simple Hey Google or OK Google will allow one to speak to Google Assistant or hear one’s notifications. This is a nice option for hands free access to control one’s music, respond to texts or ask Google for directions. Another nice option is the ability to use Google Translate through Google Assistant or via the Google Translate app. On a regular basis, I just want to pop my ear buds in and start listening so my favorite feature about the Pixel Buds has to be the intuitive controls that make regular use of the app fairly obsolete. Yes, you’ll find the typical motion controls to play/pause media, answer calls and the like, but I really like the ability to swipe back and forth to decrease or increase volume. I’ve found the controls to work quite well for all of these functions including the long press to switch between ANC and transparency mode (or customize to include activation of Google Assistant). The Google Pixel Buds Pro have a lot to offer, especially if you’re an Android user. Apple users won’t have access to the app and thus won’t be able to acquire updates so I’d probably look for alternatives in this case. Otherwise, sound quality, intuitive controls, Google interface, water resistance, and active noise cancellation are among the list of features that really make these a nice choice.
I would recommend this to a friendBrand response from Google Team
Posted .Hi allib, thanks for taking the time to share your feedback. We’re glad to hear that you’re satisfied with the new Pixel Buds Pro. Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need help, you can always reach out to our support team using this link: https://support.google.com/googlepixelbuds/gethelp
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good west of money ...no more purchasesing from bestbuy.com
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, MohammedH. Thanks for your feedback on the Google Pixel Buds Pro. We understand that you're not satisfied with your purchase and apologize for any inconvenience this has caused. We advise reaching out to BestBuy so you can address your concern. If you need more help, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlepixelbuds/gethelp
Unfortunate purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant buzzing noise. Sometimes they completely bug out and repeat the last second of audio repeatedly.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, ChrisT. Thank you for sharing your concerns about your Google Pixel Buds Pro. We're sorry to learn that you're hearing some irregular noises from the device. This is not the experience we want you to have with the products we offer. We want to know more details so we can help identify the cause of the issues you're having and provide you with the best help possible. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp
Excellent for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent buds in this price range. Nice features such as multi point and audio switch. Noise cancelling not the best
I would recommend this to a friendBrand response from Google Team
Posted .Hi Deepak, thanks for your insights on the Google Pixel Buds Pro. It's great to hear that you liked the features such as the multi point and different audio mode features. We're sorry to hear that you found the noise cancellation feature lacking. For the best noise cancellation experience, we recommend making sure that you get the right fit with your Pixel Buds Pro. Your Pixel Buds come pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. If you are not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
For any other support needs or help needed with your Pixel Buds Pro, we're always just a click away. Simply visit us at the Google Pixel Buds help page, and our support team would be happy to assist you using this link: https://support.google.com/googlepixelbuds/gethelp
Google pixel buds pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion the best buds you can find, great sound quality, easy to use, long battery life and fast charging.
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ear bud design completely blocks my ear.. fitting the ear is like screwing
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, AngurajanK. Thanks for sharing your feedback about your Google Pixel Buds Pro. We're sorry to hear that your experience with the device didn't meet your expectations.
We recommend trying out all 3 ear tip sizes for each ear to find the most comfortable tip for you. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. A tight seal gives you better sound and mic performance. If you're not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached ear tip off and press the other ear tip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
If you need any technical help in the future, please don't hesitate to contact us on our Google Pixel Help Page here: https://support.google.com/googlepixelbuds/gethelp
NOT SO GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THEY DONT WORK AS WELL AS I HOPED FOR THEY LOOSE CONNECTION AND DONT TRANSLATE ON THE FLY
No, I would not recommend this to a friendCharging Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is clear as promised. But the charging slot does not connect at all. I have to always find a time to use wireless charging
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, thanks for sharing your feedback with us about the Pixel Buds Pro, and we’re sorry to hear of your issue with the charging slot. We’d be happy to help you with your concern if you can contact us anytime at the following link: https://support.google.com/googlepixelbuds/gethelp
Crapped out just past the return date.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it in November 2022. Now January 2023 and the left one crapped out. Just a few days past the eligibility to return or exchange date. This sucks.......
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi MarcM, thanks for posting your review on your Pixel Buds Pro and we're sorry to hear that your experience with the left earbud has been disappointing. If your Pixel Buds are or become defective through no fault of your own, you may be able to return them for repair or replacement. Accidental damage isn't covered under warranty. For more details we recommend that you reach out to our support specialists so we can help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
Good after 3 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for about 3 months now and I feel that so far so good so I would recommend them to anyone
I would recommend this to a friendNot made for sweaty active people
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I liked these better then apple pods but ends up that they are bad in many ways. As some reviews have said, you will accidentally swipe on these often when wiping sweat. They also will start to fall out when getting sweaty. Will be going back to apple products cause Google can't get there products in line.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, MatthewS. We're sorry to learn that your experience with your Pixel Buds Pro has been less than ideal. The device is designed to provide a high-quality and comfortable listening experience. We still want to understand how we can improve your experience. We recommend reaching out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp
Perfect Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect buds to take advantage of all the features of the google phones
I would recommend this to a friendOk ear buds, not worth the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was ok and I couldn't get them to stay in my ear. I returned them, looking for better ear buds.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi AlvinC, thanks for reaching out. It's unfortunate to hear that you had to return your Pixel Buds Pro. We're sorry for any inconvenience you may have experienced. We're still hopeful that you will reconsider using any of our Google Pixel devices in the future. We'd be happy to answer any questions you may have, if you can reach out to our support team via the Pixel Buds help page: https://support.google.com/googlepixelbuds/gethelp
Replace older model
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loce these more than my last pair so far. I Highly recommend this brand
I would recommend this to a friendBattery Life - 3.5 hours & Support STINKS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible battery life - less than 4 hours of mostly stand by time! And terrible support. I have held on phone for Best Buy at least six hours total and NEVER reached a human. Last purchase I EVER make at Best Buy.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, thank you for sharing your concerns about your Google Pixel Buds Pro. We're sorry to hear that your experience with the battery life and with the support you received was disappointing. If fully charged, the battery of the device should last up to 11 hours before charging again and with the charging case should give you a total of 31 hours of listening time. It's important to us that we provide you with the best help possible and identify the cause of the battery drain so we can help you with troubleshooting steps that may resolve the issue. Please reach out to our team of dedicated specialists on our Google Help page for immediate support: https://support.google.com/googlepixelbuds/gethelp
They're literally the worst earbuds I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case's battery drains really fast. At best, you get up to two hours of listening time(fully charged) and around 3 hours with the charging case. They get disconnected frequently for no reason and they can feel quite invasive and uncomfortable in the ear. The active noise cancellation leaves a lot to be desired.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Amir, thanks for your feedback. It's unfortunate to hear that the battery for your Pixel Buds Pro drains fast, and that they frequently disconnect, and that the active noise cancellation feature doesn't really meet your expectations. If you're willing, we recommend contacting our support team for help with your support needs, by visiting us at the Pixel Buds help page here: https://support.google.com/googlepixelbuds/gethelp
They don’t fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t fit. No matter what size of ear buds I use, they do not stay in my ear. If I used aftermarket ones, they don’t fit in the case!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, JustinH. Thank you for sharing your feedback about your Google Pixel Buds Pro. We're sorry to hear that your experience with the device was less than ideal. We hear your concerns, and have taken note of it. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Pixel Buds Help page for immediate support here: https://support.google.com/googlepixelbuds
Could be great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those are the worst one I owned bad sound quality for me everything else is great.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi GerardD. We want you enjoy your Pixel Buds Pro. This link has some troubleshooting steps that might help you get them working properly again: https://support.google.com/googlepixelbuds/answer/9811459?hl=en&sjid=3415469863115804855-NA
In case you need further assistance, don't hesitate to reach out to us: https://support.google.com/googlepixelbuds/gethelp
Worst ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible. The background noise is so loud to the person on the other end of the call that they can't hear me
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, LizanneC. We're sorry to hear about the issues you're facing with the Google Pixel Buds Pro, and we appreciate you bringing this to our attention. We want to ensure you a better solution for your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlepixelbuds/gethelp
dud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not reliably connect to samsung smart tv. In the few times it did connect, worked OK. Waste of time/money.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Steve. We're sorry to hear that your experience with Google Pixel Buds Pro has been disappointing when it comes to connecting with your smart TV. In order to pair your Pixel Buds to other devices, they would need to support Bluetooth 4.0 or newer. It's important to us that we provide you with the best help possible and find a better resolution for you. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp