Customer Ratings & Reviews

Hello there, Eric. Thanks for taking the time to share your feedback about the Pixel Buds Pro. It’s unfortunate to hear that your overall experience is not meeting your expectations.We hear your concerns, particularly about the inconsistency with phone calls, disconnection issues, and the performance of both ANC and transparency mode. We take all customer feedback seriously, and your specific details about these issues are valuable for our product improvement efforts. We are actively working to enhance the reliability and overall functionality of the earbuds, and your input will be forwarded to our product team.

Meanwhile, for fit and comfort, check the included ear tips for the best fit. Trying different sizes can improve comfort and call quality. And for Google Assistant, ensure the latest firmware update is installed for optimal performance. You can also adjust the Assistant's sensitivity settings via your smartphone connected to the earbuds.

For additional help, please feel free to reach out to our customer support team directly. We'd be more than happy to help you, here: https://support.google.com/googlepixelbuds/gethelp

Hey there, SeanB. Thank you for making Pixel Buds Pro your earbuds of choice. We're glad to hear that you're having a great experience with the device. If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. We recommend reaching out to our support specialists so we can assist you further with a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi there, Leonel. Thanks for your review and feedback on the Pixel Buds Pro's volume level. We understand that you found them to be quieter than expected, and we apologize for any inconvenience this caused. We recommend checking the fit of the earbuds, as a proper seal can significantly impact audio quality and volume. You can try using the different ear tip sizes included in the box and ensure the volume settings are maximized on both the earbuds and your connected device. You can also check for any software updates if available. These updates may include improvements to audio performance. If you've already tried these troubleshooting steps and the still experiencing the issue, we recommend contacting our dedicated team of specialists on the Google Help Center "Contact Us" page here: https://support.google.com/googlepixelbuds/gethelp

Hey there, SbbbbS! Thanks for posting a review about the Pixel Buds Pro. We’re glad you like the sound quality, but we’re sorry to hear the earbuds fall out from your ears.

We recommend trying out all 3 ear tip sizes to find the most comfortable tip for you, and ensure that you get the best comfort and seal. Your Pixel Buds are pre-attached with medium ear tips and come with small and large sizes so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. To swap ear tips, pull the attached ear tip off and press the other ear tip onto the earbud until you feel a light snap. Gently pull on the ear tip to ensure that it's properly attached.

If you’re not getting a perfect fit after trying all our silicone ear tips, memory foam ear tips might be worth a try. And if you still need assistance about getting the right fit, please contact us here and we’ll gladly help: https://support.google.com/googlepixelbuds/gethelp