Customer Ratings & Reviews
- Model:
- GA03201-US
- SKU:
- 11690408
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the worst sounding but have had better at a fraction of the cost. Plus poor connectivity and audio can be unstable especially when set to noise cancelling (this is with a pixel 7). For the price, not worth it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thank you for posting your review on Google Pixel Buds Pro. We're sorry to learn that your experience with the device didn't meet your expectations. We recommend checking this Google Help article to troubleshoot any connectivity issues with your device: https://support.google.com/googlepixelbuds/answer/9991816
Thank you for sharing your feedback with us. If you are in need of any assistance, please don't hesitate to visit our Google Help site. Our team of dedicated specialists are always standing by to help.
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the pixel series a they sound louder than these if im being honest
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, ThomasW. We appreciate your review on Pixel Buds Pro. We’re sorry to hear about your experience with the sound/audio quality.
Your Pixel Buds are pre-attached with medium ear tips and come with small and large ear tips so that you can improve your fit. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. Ears are unique so your left ear may be different from your right ear. So it’s not always possible to get a perfect seal, and audio can “leak” in from outside. With Silent Seal™, Pixel Buds Pro can adapt to the shape of your ear and adjust Active Noise Cancellation (ANC) to compensate, so you can fully immerse yourself in music or clearly hear your video call. Check this link for more details: https://support.google.com/googlepixelbuds/answer/7573099
Your feedback means a lot to us. If additional help is needed, contact us anytime and we’ll gladly help: https://support.google.com/googlepixelbuds/gethelp
Wanted it to work- returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Static on phone calls and disconnected a few times
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Dalaron1. Thanks for the feedback about the Pixel Buds Pro. We’re sorry to hear that your experience is less than ideal.
We suggest trying these troubleshooting tips that can improve the audio quality and connectivity of the Pixel Buds:
- Check the connection between your Pixel Buds and the host device.
- Move away from other devices that could cause interference.
- “Forget” your Pixel Buds from your source device.
- Make sure to have the updated firmware version: https://support.google.com/googlepixelbuds/answer/9642078
- Reset the earbuds and restart the source device: https://support.google.com/googlepixelbuds/answer/9642886
If assistance is required, we welcome you to contact us anytime here: https://support.google.com/googlepixelbuds/gethelp
good, but they may not fit everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great earbuds, don't get me wrong - but they don't fit my ears.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DrewN. We appreciate your feedback. We’re glad that you find the Pixel Buds Pro great, but we’re sorry to hear they don’t fit your ears well. We recommend trying out all 3 ear tip sizes to find the most comfortable tips for you, and ensure that you get the best comfort and seal. Your Pixel Buds are pre-attached with medium ear tips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. To swap ear tips, pull the attached ear tip off and press the other ear tip onto the earbud until you feel a light snap. Gently pull on the ear tip to ensure that it's properly attached.
If you’re not getting a perfect fit with our silicone ear tips, memory foam ear tips might be worth a try. And if you still need assistance, you may contact us by phone or chat so we can find all possible options to help you best: https://support.google.com/googlepixelbuds/gethelp
Not the greatest you can get but gets the job done
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like compared to beats and apple headphones these are weak.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, MelissaS. Thanks for taking the time to share your feedback with us. We're sorry to hear that Pixel Buds Pro fell short of meeting your expectations.
A poor and uneven fit with either of the earbuds may prevent you from getting the best audio experience. Your Pixel Buds Pro comes pre-attached with medium eartips with extra small and large ear tips that you can try out. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. If you are not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
We also recommend checking the Custom Equalizer (EQ) feature to further customize the sound quality according to your preference. You can use sliders to adjust five different frequency bands and save your preferred settings. You can also choose one of the presets, like ""Heavy bass"" as a starting point. You can learn more about this feature using this help link: https://support.google.com/googlepixelbuds/answer/12045780
We value your support concerns and you can always reach out to our support team for further help here: https://support.google.com/googlepixelbuds/gethelp
I like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, except its firmware can only be updated thru a Google pixel phone if not Android device. Due to this limitation, I have to return it, despite i really like it. The multipoint and audio switch is real, even when I just tested it between my Pixel 7 Pro (which I am also returning) and Samsung Smart TV (which is Tizen OS-based)
I would recommend this to a friendBrand response from Google Team
Posted .Hi Clark, thanks for sharing your honest feedback with us on the new Google Pixel Watch. We're sorry to hear that you are planning to return your Pixel Watch. Your feedback is important to us and we'll pass along this information to the right team. We're hoping you will reconsider and keep using your Pixel Watch. If there is anything you would like us to help you about your Pixel Watch, please do not hesitate to reach out to our support team by visiting this help page: https://support.google.com/googlepixelwatch/gethelp
Horrible ear infections from use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are nice but evertime i use them instantly the next day i have scabs inside my ear canal and a horrible ear infection. So i basically wasted my money buying because i cant use them
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Atstorm. We're sorry to hear about your experience after using the Pixel Buds Pro. We understand this must be frustrating, and we want to help.
Ear infections can sometimes be caused by allergies or improper cleaning. We recommend consulting a doctor to diagnose the exact cause and determine the best course of treatment. You can also try cleaning the Pixel Buds Pro thoroughly after each use with alcohol wipes (not directly on the buds) and make sure your ears are clean and dry before insertion. It's possible the current ear tips aren't creating a perfect seal. We recommend trying the different sizes included or exploring hypoallergenic memory foam tips for a more comfortable fit.
If none of these suggestions resolve the issue, please reach out to our support team directly and we'd be happy to explore further options, here: https://support.google.com/googlepixelbuds/gethelp
Pixel Buds Pro - not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have to be the worst earbuds for everyday use I've ever owned. For my ear none of the sizes fit properly so they don't stay in, audio is not matched to video except for YoutTube and the mic is way too sensitive to the point I cannot use the buds in a public space.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, jay49. We're sorry to hear that your experience with Pixel Buds Pro has been less than ideal. If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. We recommend reaching out to our dedicated team of specialists so we can help find a better resolution for the fit in your ear and the audio issues you're experiencing. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethel
ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work well but kind of big in my ears. They stick out.
I would recommend this to a friendBrand response from Google Team
Posted .Hello there, KylieS. Thanks for sharing a review about the Pixel Buds Pro. We’re glad that they work well, and we hear your concern about their size. We’ll share this with the right team for future improvements. If you run into any concerns about the Pixel Buds, contact us here and we’d be happy to help: https://support.google.com/googlepixelbuds/gethelp
Only for calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They ok but I don't like how they fit in my ear I'll pick Sony over this
No, I would not recommend this to a friendThey always fall out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hoping these would work better. Since I've tried them every which way in my ear they always seem to be falling out even if I'm sitting still talking on the phone they'll just fall out of my ear. Not impressed with them and now they're cheaper than what I paid for them. I wish they would refund me the price difference. Or let me return them
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi RyanF, thanks for posting your review on Pixel Buds Pro and we're sorry to hear that your experience with the fit of the device has been less than ideal. We suggest checking the link here to help improve the fit of your Pixel Buds Pro here: https://support.google.com/googlepixelbuds/answer/7573099
If the issue still persists, then we recommend that you reach out to our support specialists so we can find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
Great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when sold at $149.99, it's worth every penny. Wish to see the next discount from $199.99. The multi-point and audio switch among different devices are impressive. I just wish it didn't have to rely on the Google Pixel Phone to get firmware updates.
I would recommend this to a friendEh there ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't sit in the ear well and the noise cancelling is only about 50% of actually cancelling. If someone is sitting next to you while your NC you can still hear them talk.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, AlexD. We're sorry to hear about your experience with Pixel Buds Pro's fit and noise cancellation feature.
A secure fit and effective noise cancellation are essential for a great listening experience. We recommend trying different ear tip sizes that come with the Pixel Buds Pro. A snugger fit can significantly improve both noise isolation and audio quality. Also, while Pixel Buds Pro uses advanced ANC technology, some external noises, especially voices in close proximity, might be audible. We're always working to improve ANC performance, and your feedback helps us with that.
For additional help, we'd be happy to explore further options. You can contact our support team directly here: https://support.google.com/googlepixelbuds
Expected better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multipoint is the only reason I kept these as they are helpful for wfh. Aside from that the sound is good b too low and the buds are really not that comfortable. Touch controls and Google assistant are also good.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi hawthornedude, thanks for choosing Pixel Buds Pro. We're sorry to hear that the sound quality sounds a bit too low to your liking, and that you are experiencing some discomfort. Your Pixel Buds Pro come pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. If you are not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
For any other support needs you may be having with Pixel Buds Pro, you're more than welcome to speak to any of our Google Pixel Buds support professionals here: https://support.google.com/googlenest/gethelp
Smart earbuds with useful features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Integration with google assistant works well. Multi device support works really well. I use them on my laptop and my phone and it seamlessly switches between them based on call/videos. Volume controls are easy as well.
I would recommend this to a friendPoor Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in these, especially after reading so many good reviews. I have had them for just under 3 months and the left earbud simply stopped working. I have taken great care of them, no water damage, no heat/cold damage, etc. The design seems to be so sensitive that any little bump on them (even from the weight of a hat covering it a little) caused it to make shrieking noises that were AWFUL. They left me wanting some old school aux earbuds.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Libby. Thank you for posting your review on Google Pixel Buds Pro. We're sorry to learn that your experience with the device has been disappointing. It's important to us that we provide you with the best help possible. We'd like to know more details about the left earbud so we can identify the cause of the issue you're having and recommend some troubleshooting steps that may help improve the overall performance of the device. Please reach out to our team of specialists so we can better assist you. You can visit the 'Contact Us' page of our Google Help site here: https://support.google.com/googlepixelbuds/gethelp
terrible fitment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.non of the ear inserts fit snug. doesn't stay in charger housing needed up losing both 2 months in after my purchase.. not happy at all
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Harry, thanks for posting your review, we're sorry to hear that your Google Pixel Buds Pro didn't meet your expectations. The Pixel Buds Pro are designed for a secure, comfortable fit, but everyone's ears are different! Pixel Buds Pro comes with three different sizes of eartips (small, medium, large). Experimenting to find the right size can make a big difference in both fit and sound quality. We hope this helps!
Connectivity Issues during phone calls.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues: - On phone calls, I could only get 1 earbud to work. After a few minutes on the call, the other bud would drop out too. Things I did to fix it (that didn't work): - disconnect, reset buds, reconnect - update Pixel Buds App, update firmware - confirmed that my phone (S21 Ultra) works with other earbuds - it does - returned buds to BestBuy and replaced with a new pair. The issue was the same with the replacement. - Contacted Google support and spent an hour chatting with them without success. My case was escalated.
No, I would not recommend this to a friendExcellent buds, but s but too large
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Excellent touch controls, voice assistant and ask the features. Touch controls are same on either side. I loved the buds, but had to return because it didn't fit well in my small ears.
I would recommend this to a friendBrand response from Google Team
Posted .Hi PrafulP, we’re thankful for your feedback on Pixel Buds Pro. We’re glad that you love them but we’re sorry to hear it didn’t fit well in your ears. We understand that you've returned them, and if you’re willing to give the Pixel Buds Pro another go in the future, you can try out all 3 ear tip sizes to find the most comfortable tip for you, and ensure that you get the best comfort and seal. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
For questions or concerns about the Pixel Buds Pro, we have specialists always available to provide you with support here: https://support.google.com/googlepixelbuds/gethelp
Google Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound was great but no matter what fitting I put on the headphones would not fit. They just kept falling out.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi PaulS, thanks for sending in your review on Pixel Buds Pro and we're sorry to learn that your experience with the eartips was less than ideal when it comes to finding one that fits your ear. If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. Please reach out to our support specialists so we can help you find a better resolution for your Pixel Buds Pro. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp