Customer Ratings & Reviews
- Model:
- GA03201-US
- SKU:
- 11690408
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Not a fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original pixel buds and loved them. When they stopped connecting to the charging pod, i decided to upgrade to the pro buds. These fall out of my ears and are uncomfortable to wear when they do stay in.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Angela, thanks for being a loyal advocate of our Pixel Buds product. We're sorry to hear that they fall out of your ears.
Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound and isolation, even when setting it in Transparency mode. If you are not getting the audio quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
For any other support needs you may have with Pixel Buds Pro, you can always reach out to our support team for further help here: https://support.google.com/googlenest/gethelp
Poor customer support
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds worked great for about 9 months. I started having issues with the right earbud and contacted Google for support/warranty. Google customer support has been disappointing. After a week I'm still being told that "my case has been escalated to a higher reviewer" and an told that they can't give me a time frame for how long it will take to respond. I think they are just trying to get me to give up.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DerekN. Thank you for reaching out. We're sorry to hear that you encountered this issue. This is not the kind of experience we had hoped to provide you.
We recommend following up with the last email that you received from our support team. Alternatively, you may also reach out to our support team once more so we can provide you with immediate assistance for your concern using this link: https://support.google.com/googlepixelbuds/gethelp
Finally, a worthy competitor to the Airpods
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has taken Google a while, but they finally got it right. The Google Pixel Buds Pro are finally a worthy pair of buds for Android. You can't really say the Pixel Buds "compete" with the AirPods because it is not a competition - Android users aren't going to buy AirPods and Apple users aren't going to buy Pixel buds for the single reason that these devices are intended for one type of operating system. That aside, Android users have been waiting for a product that provide users with the same experience that AirPods provide Apple users - that is a product that is built well, is integrated into the OS without additional software, long battery life, ability to locate a missing bud, good sound quality, active noise canceling, and good feedback to finger gestures that aren't annoying or poorly implemented. And the Pixel Buds achieve this very well. My ONLY complaint about the product is that it doesn't come with a charge cable. It blows my mind that we are in a day in age where manufacturers can get away with not including equipment to CHARGE their products...terrible. I guess, just find yourself a cheap USB C cable around the house and you are good. I highly recommend the Pixel Buds Pro. Google has a winner here. Integration - I have a Pixel 6 with the latest Android (12?). The second I opened the Pixel Buds Pro case it immediately recognized the buds, showed the battery life in the bluetooth button in the notifications menu, and all controls are built into the settings. There is a functionality to find a lost bud, but I haven't tried it. I suspect it'll work with some degree of success. Build - excellent quality. My ear holes are small, and thankfully Google included 3 sizes of rubbers. The smallest size work great and they stay in my head (when upright, of course). Sound quality - excellent. Can't complain. ANC - it is good but not amazon. Then again, the Apple AirPods pro are the same. You can't expect TOO much from any ear buds. These types of headphones don't have the space that over-ear cups offer, nor do they have the same technology advancements that Bose and Sony have patented. I have Bose QC45's so I can compare the two. If Bose is a 10 out of 10 on ANC, the Buds are around a 6 out of 10. My QC45's completely filter my baby's white noise machine. My Pixel Buds, not entirely. They do a great job for a bud, don't get me wrong, just if you are looking for a true ANC solution, get over-the-head headphones. Gestures - I had the original Pixel Buds and I hated the gestures. So many errant touches would mess things up. It was annoying to the point that I swore never again to get buds. But the Pixel Buds Pro change all that. I have had no problems or complaints and I enjoy using them. Take a bud out of the ear and the music and ANC stop. Put it back in and both restart. Amazing. Gestures need to be concise, so it is not often that I have an errant gesture occur accidentally. Build quality - excellent. Can't complain. Battery Life - I can't listen to music (or keep buds in my ears) for anymore than 3 hours or so, so I haven't tested the FULL capacity of the buds, but given the information I have gathered (~3 hrs = 25% usage), I think the battery will last about 12 hours, which is pretty good in my book. Can't speak to how many charges you'll get out of the case. I'll take Google's word for its capacity and do the math. I can't speak to indicator lights. Everything is white since everything is brand new and fully charged. I do see an orange light when I first put the buds back in the case, but it goes away. There is a button on the case but I don't know what it does.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Todd, we truly appreciate your feedback on Pixel Buds Pro. We‘re sorry to learn of your disappointment that the charging cable is not included, and that the ANC feature has not met your expectations.
Active Noise Cancellation with Silent Seal adapts to your unique ear shape, and the earbuds fit in your ear canal to maximize the amount of noise blocked. Rather than using an off-the-shelf solution, Pixel Buds Pro’s Active Noise Cancellation uses an integrated system developed by Google, with a custom processor, custom algorithms, and custom speakers. When Active Noise Cancellation is on, sensors constantly measure the pressure in your ear canal so the earbuds can actively relieve it and stay comfortable. Ear tips in three sizes ensure your earbuds can be customized to best fit your unique ear shape.
Our research shows that even for the majority of power users, usage tops out about 4 total hours per day. For the rare days where much more listening time is needed, 15 minutes in the case provide up to three extra hours of listening, and 5 minutes provide up to one hour of listening. And the total listening time of up to 31 hours with the case gets most of our users from one weekend to the next.
Here are the details about what the blinking lights on the case mean:
When the case lid is open:
- Solid white: Pixel Buds are fully charged.
- Solid yellow: One or both earbuds are charging.
- Blinking white: Pixel Buds are in pairing mode. Pairing mode begins automatically if you press and hold the pairing button for 3s during the setup process.
- Color changes from white to yellow: Factory reset is in progress.
- Blinking white or yellow: Pixel Buds are trying to pair but one of them is not properly seated in the charging case. Try closing the lid and re-opening to re-align the buds. OR
- Blinking yellow: Pixel Buds still have charge left but the charging case has less than 20%.
When the lid is closed:
- Solid white: Pixel Buds charging case battery is full, or able to charge earbuds for at least one full charge.
- Blinking yellow: Pixel Buds charging case battery is less than 20% (i.e. has less than one full charge left for the earbuds).
- Solid yellow: Pixel Buds charging case battery and/or buds are charging.
Lastly, the case button is used for resetting (case) and for pairing purposes only, and please note that resetting the Pixel Buds and case will reset all their settings. This includes the name of the device and preferences for enabling/disabling features. You will need to forget and re-pair any other devices that Pixel Buds were paired with.
If help is needed, our dedicated team is available to provide you with services and assistance here: https://support.google.com/googlepixelbuds/gethelp
Stay away
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use for when I work on projects and as a daily earbud, I have had them less than a year and the left one is dead. It will not connect to my phone and charge anymore. Talked to customer support and they said that they can't do anything since it is out of the 15 day return window. I will never buy from this store again.
No, I would not recommend this to a friendDidn't work for my ear shape, unfortunately
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get these earbuds because of their compatibility with my Pixel. They paired seamlessly with my phone and setup was easy and helpful! After about 20 minutes, my ears really started to hurt. I tried readjusting their position for a few hours to make them work, but just couldn't find a happy medium between snug and painless. I changed the earbud size but that didn't help at all. I don't doubt that these are great for a lot of people, but they just didn't work for me. They're definitely worth trying if you have a Pixel. Apple wins this round imo
I would recommend this to a friendBrand response from Google Team
Posted .Hi BrianAK, thanks for trying out the Pixel Buds Pro, and for sharing your feedback to let us know of your experience with using them. We can imagine how excited you were, and we appreciate you for trying all the possible workarounds to help it. Since the issue persists after trying all the ear tips, please contact us anytime at the following link so we can look for the best option that may help you, here: https://support.google.com/googlepixelbuds/gethelp
Bad earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't feel great in my ears and wouldn't stay on that well. The sound is a bit muffled and low my volume would be almost max compared to my apple earbuds where it sounds like the middle vol. I wouldn't recommend this at all
No, I would not recommend this to a friendSound great but don't fit well.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well after running for only 2 weeks with this pair of earbuds I'm down to one -- the other fell out. They never fit well, even when I purchased foam tips that are supposed to give a more snug fit. I'm replacing these but with a different brand. I'm a Google fan, but not of this product.
No, I would not recommend this to a friendDisappointing and possibly defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these. I traded in my competitor-branded earbuds because they had problems getting and staying connected to my Pixel phone. Unfortunately, the pair I received were a massive disappointment. The biggest dealbreaker for me is an incessant sound in the right earbud when ANC or Transparency mode are in use. It sounds like static or like someone constantly blowing on a microphone. The noise is noticeable at all times whether content is playing or not. The only escape is to turn off one of the major features of the Pixel Buds, and even then, the right earbud doesn't sound quite right. The most charitable explanation is that I have a defective product, but there are reviews dating back years in this product line detailing similar issues. I followed the factory reset instructions on Google's support page to see if perhaps that would help but to no avail. The sound persists. I had my husband try them on as well to see if it was a 'me' issue and he noticed the same issue immediately without my prompting. It is ridiculously easy to misclick the earbud. Keeping in mind I only used the product about an hour due to the aforementioned static, I found it all too easy to accidentally trigger commands on the earbuds such as tapping the bud vs holding, or accidentally messing with the volume control. I am returning my product tomorrow, and I haven't decided if I'll give the Pixel Buds Pro another shot. The only reason this is a two star review and not a one star is because the setup process with my Pixel phone was seamless and the earbuds are comfortable.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello Nelliell, we appreciate you sharing your post about Pixel Buds Pro and we're sorry to hear that you're experiencing some audio issues with the right earbud of your device. We also appreciate you for trying some of the troubleshooting steps from our support page. If you're willing to give it another go, we do recommend that you reach out to our support specialists so we can better identify the issue for you and verify if the device you received was defective or not. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good west of money ...no more purchasesing from bestbuy.com
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, MohammedH. Thanks for your feedback on the Google Pixel Buds Pro. We understand that you're not satisfied with your purchase and apologize for any inconvenience this has caused. We advise reaching out to BestBuy so you can address your concern. If you need more help, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlepixelbuds/gethelp
A Huge Improvement
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning all the Pixel buds that have been released I have to say the Google has actually nailed it this time. While not perfect, these are still some of the best. One of the major gripes I had with previous Pixel buds had to do with connection issues. They would often lost connection and that would be really annoying. While they got better over time they never really managed to fix that issue until now. The new Buds Pro have a great connection and I've not really had any issues regarding connection. I can walk 20-30 feet away and still have a strong sound coming from these. So if you had any of the previous Pixel Buds before and worried about the dreaded connection issues then worry no more, that issue is fixed. When it comes to sound on these I'm happy to say this is also an area that Google has upgraded and made this stand with the rest in this price point. With good lows, clear highs and mids these hit the mark when it comes to being a versatile pair of buds being able to offer quality sound across a wide range of genres, Sound quality is well above average and on a par with others. The noise canceling is good, Google use custom six-core audio chip to power the ANC and its really does a good job, better than previous version but still not as good as some others, but still a significant upgrade over the previous versions. Transparency mode is ok. It what I would say is the weakest feature on the Pixel Buds Pro, but they do the job, just not as well as others in this department. Comfort is purely down to the user, I have no issues with the Buds Pro, they don't give me ear fatigue or discomfort. The Pixel Pro Buds do have onboard controls: tap once to play / pause, twice to skip tracks, three times to go back. Press and hold to switch between ANC and transparency, and this gesture can be customized to activate Google Assistant as well. You can also swipe for volume adjustment like on previous buds. Battery on these is as advertised with getting around 7 hours with ANC on and 11 with ANC off which is up there with some of the best. IPX4 is a little low for my liking but the will be fine to workout in as they will be sweat proof. The case is only IPX2 which isn't great at all but should be ok for pulling the case out in a slight shower to put the buds back in or pull out to use, but don't expect any real water resistance. Overall these are the best buds that google has produced. The nightmare connection issues are a thing of the past, the new multipoint connection works great, good ANC and good battery life makes these quite easy to recommend
I would recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for sharing your feedback with us about the Pixel Buds Pro. Nailing down the fundamentals is key for us when it comes to developing Pixel Buds, and the strong consumer feedback we got from Pixel Buds A-Series confirmed that we were able to do just that. As we move forward into developing new products, we always take opportunities to adapt our products to our users' needs to deliver truly immersive, premium sound. The Google Pixel Buds Pro are water and sweat resistant, with an IPX4 rating to protect them from inclement weather and intense workouts. While the Google Pixel Buds Pro earbuds are designed to be sweat and water resistant IPX4 to protect them from inclement weather and intense workouts. We don’t submerge the Pixel Buds or hold them under running water, as this may damage the device.
Let us know anytime if you have concerns or questions about the features and functionality of the Pixel Buds Pro, here: https://support.google.com/googlepixelbuds/gethelp
Unfortunate purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant buzzing noise. Sometimes they completely bug out and repeat the last second of audio repeatedly.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, ChrisT. Thank you for sharing your concerns about your Google Pixel Buds Pro. We're sorry to learn that you're hearing some irregular noises from the device. This is not the experience we want you to have with the products we offer. We want to know more details so we can help identify the cause of the issues you're having and provide you with the best help possible. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp
Google Assistant is king
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think buds need functionality over sound quality and these have both. Really would love a better transparsncy mode but otherwise well worth the money for android users.
I would recommend this to a friendBrand response from Google Team
Posted .Hi Ceddyxced, thanks for choosing Pixel Buds Pro. We're sorry to hear that the transparency didn't quite meet your expectations. We'd like to learn more about the feature improvements you would like us to make with Pixel Buds Pro. We're always looking for ways to further enhance our products and your feedback goes a long way in helping us. Our support channels are always open and you may reach our to our Pixel Buds support team here: https://support.google.com/googlepixelbuds/gethelp
Nice earbuds, easy to connect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are easy to connect, google assistant on your tips. I got this for my gf and was so impressed that i got one for myself.
I would recommend this to a friendNot Good Enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These really are nothing to write home about. I returned mine. The software features are great, namely integrated Google assistant with notification readoff. The fit is good not great. The reason I returned them was because they were worse than my Galaxy Buds Pro Gen 1. The wind isolation and noise cancellation were extremely subpar, and that's why they went back!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Etechtalk, thank you for sharing your review on Pixel Buds Pro. We're sorry to hear that your experience with the device didn't meet your expectations and that you had to return it. Your feedback here helps us in understanding better what our customers' preferences are with the products we offer. If you're willing to give the Pixel Buds Pro another try in the future, we recommend that you reach out to our support team so we can help improve the overall performance of your device. You can contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp
Great noise cancelling.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. Bought them as a gift for someone else, and after trying them, I'm buying them for myself now.
I would recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buds. Compatibility with Pixel phones is excellent. Bass could have been better. A bit over priced for the specs. Overall a good buy.
I would recommend this to a friendExcellent for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent buds in this price range. Nice features such as multi point and audio switch. Noise cancelling not the best
I would recommend this to a friendBrand response from Google Team
Posted .Hi Deepak, thanks for your insights on the Google Pixel Buds Pro. It's great to hear that you liked the features such as the multi point and different audio mode features. We're sorry to hear that you found the noise cancellation feature lacking. For the best noise cancellation experience, we recommend making sure that you get the right fit with your Pixel Buds Pro. Your Pixel Buds come pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. If you are not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
For any other support needs or help needed with your Pixel Buds Pro, we're always just a click away. Simply visit us at the Google Pixel Buds help page, and our support team would be happy to assist you using this link: https://support.google.com/googlepixelbuds/gethelp
Google pixel buds pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion the best buds you can find, great sound quality, easy to use, long battery life and fast charging.
I would recommend this to a friendWow experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best buds one should buy. Seamlessly works across devices . Must buy. I use it lot meetings and would recommend
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ear bud design completely blocks my ear.. fitting the ear is like screwing
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, AngurajanK. Thanks for sharing your feedback about your Google Pixel Buds Pro. We're sorry to hear that your experience with the device didn't meet your expectations.
We recommend trying out all 3 ear tip sizes for each ear to find the most comfortable tip for you. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. A tight seal gives you better sound and mic performance. If you're not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached ear tip off and press the other ear tip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.
If you need any technical help in the future, please don't hesitate to contact us on our Google Pixel Help Page here: https://support.google.com/googlepixelbuds/gethelp