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Customer reviews

Rating 4.6 out of 5 stars with 1593 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,593 reviews
  • Rated 3 out of 5 stars

    Transparent mode is a disappointment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice that Android finally got its version of AirPods Pro, but the transparency mode on these earbuds is a huge disappointment. In a typical noisy situation (e.g. in an indoor mall), the noise gets amplified while you can't hear the person standing right next to you yelling.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello wyhuang, thank you for sharing your feedback with your Pixel Buds Pro. It's unfortunate to hear that your experience with the transparency mode has been less than ideal. We suggest that you turn the feature off and turn it back on and check if there's any difference with the performance of the feature. If the issue still persists, we recommend that you contact our support team and let us help you in finding a better resolution. You can reach us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Worst ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are terrible. The background noise is so loud to the person on the other end of the call that they can't hear me

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, LizanneC. We're sorry to hear about the issues you're facing with the Google Pixel Buds Pro, and we appreciate you bringing this to our attention. We want to ensure you a better solution for your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    dud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not reliably connect to samsung smart tv. In the few times it did connect, worked OK. Waste of time/money.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Steve. We're sorry to hear that your experience with Google Pixel Buds Pro has been disappointing when it comes to connecting with your smart TV. In order to pair your Pixel Buds to other devices, they would need to support Bluetooth 4.0 or newer. It's important to us that we provide you with the best help possible and find a better resolution for you. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Could be great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those are the worst one I owned bad sound quality for me everything else is great.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    My Pixel's New Best Friend

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Pixel phones have a new companion earbud set that delivers truly stellar audio. Initial setup with my Pixel 4 XL was simple and intuitive. The system-level app on my phone established a connection quickly and initiated a comprehensive control panel to control earbud functions. And while these earbuds are dialed-in to be supported in full by Google Pixel devices, they still function beautifully with non-Google Bluetooth 4.0+ devices. Note: there is a small button on the back of the holding/charging case that MUST be pressed to pair this device with non-Google Bluetooth devices - that is a simple step that was not immediately obvious to me during my initial testing - pairing with my Google Pixel resulted directly from opening the case. These earbuds have active noise cancellation technology - and to implement this, there needs to be some form of sound isolation. These earbuds are in-ear sealed inserts (as opposed to over-ear studio-style headphones). This set comes with three different size rubber inner-ear plugs and the Pixel app can tell if the seal is sufficiently formed for you to experience the full range of noise cancellation. And the noise cancellation, in practice, is outstanding here. With just a prolonged tap to the earbud, you can experience nearly every sound in your listening environment vanish from your awareness. Worth noting here that in the absence of nearly all ambient noise, you become more sensitive to digital artifacts that are introduced in the process of streaming music and its transmission via Bluetooth - in some quieter passages of music, you'll be aware of the limitations of current streaming/transmission technology, but that's not a criticism of this amazing set (just a warning). Once you are comfortable with the position of the earbuds in your ear, controlling devices is very simple (Pixel and non-Pixel alike) - volume up/down by swiping forward/back on the earbuds, track forward/back with taps, track start/stop, and mode of Active Noise Cancellation. Paired with my Pixel, I can answer/reject calls (with incredibly clear sound on calls!) and I can access Google assistant if I want. Both earbuds are touch-sensitive. All of that is nice. But it's ultimately the sound here that is the selling point and I think Google has really asserted some dominance here - surprisingly clean and clear bass, excellent clarity over a broad spectrum without ANYTHING sounding like it has been altered for effect, and these tiny buds sport a welcome dynamic range that can even handle the subtleties of classical music. As with most truly wireless earbuds with a case, this case serves as a supplemental charger - the buds can be depleted then charged again via the case without being connected to an external charge. The external charger here is a USB-C charger (the specifications state that the case can charged using a Qi-certified charger but my insanely cheap charger isn't having it). My only complaint so far involved updating the firmware (definitely something that required pairing with a Pixel phone!). This is a new product and I think you can expect frequent updates. My initial update explained that it might take up to 10 minutes to process - and implied that an interrupted download would simply resume where it left off - and both implications were wrong. My initial update took nearly two hours to succeed; my downloads failed consistently and were always restarted from the beginning. When I finally completed my update, I had access to a feature called Volume EQ where you can choose to have low-volume audio processed with an audio frequency curve that helps your hearing maintain a consistent experience of sound at reduced volume. Note - release materials suggest that additional updates are in the works including a spatial audio feature (in the fall?) that will improve immersive experiences when watching video content on Pixel phones. I love these earbuds. They are very comfortable and they give me an incredible experience on my Pixel and top-notch sound on my Bluetooth devices (specifically my beloved 6th generation Ipod Touch). Sound is, ultimately, the most important consideration on these devices and I wholeheartedly recommend these as contenders for the top of the heap.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello VADarkstar, thanks for sharing your review with us. We're glad to hear that you're enjoying your experience with the features and performance of your Pixel Buds Pro. It's unfortunate to hear that you had some difficulties with updating the firmware and you had to wait for hours for it to complete. Please know that your feedback here regarding the firmware updates is appreciated and we'll relay this to the right team for improvements in the future. If you need further assistance with your Pixel Buds Pro or have additional questions about the updates for your device, please don't hesitate to contact us by visiting or Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is average at most for music. Memory foam tips would have been better for better fit. Fit and stability is an issue for me. May not be the case with others.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi CB137, thanks for taking the time to share your feedback. We're sorry to hear that the sound quality, fit and stability of Pixel Buds Pro fell short of meeting your expectations.

      Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound, noise cancellation, and mic performance. If you are not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached. We recommend running the Eartip Seal Check feature to check the quality of your eartip seal and get the best possible sound. Here's how:
      - On a Pixel phone with Android 10+: Go to your phone’s Settings > and then Connected devices > and then Settings.
      - On other Android devices: Open the Google Pixel Buds app.
      - Tap Eartip Seal Check.

      If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. Learn more about it here: https://store.google.com/us/product/premium_foam_tips_pixel_buds_pro

      If you need further assistance with any of the features of your Pixel Buds Pro, we're here to help. Please contact our customer service team here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Dropped ball

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-ordered the day they allowed prep-orders and didnt get until 4 days after release. Even had ro argue with BB CS who wanted to change the shipping date to 8/12.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, thank you for sharing your review. We're sorry to learn that your Pixel Buds Pro was not delivered to you on time even after pre-ordering the device with the retailer. This is not the initial impression we want you to have. Please reach out to the retailer so they can address this issue for you. If you need further assistance with your Pixel Buds Pro or have additional questions please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp madebygoogle

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Hardware: Great, Software: Fantastic

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google made a great pair of earbuds to rival its closest competitor and delivered everything anyone could've asked for. Hardware: Starting with the case, it isn't anything brand new we haven't seen but it checks all the boxes. It is small, charged wirelessly, holds more than 20hrs of extra battery life, and can be located within the Google settings if you misplace them. The earbuds themselves have a tight fit creating a seal into the ear canal. This is for you to get the optimal amount of noise cancelation without having to crank up the volume to 100%. They are comfortable for about an hour and a half but I started getting some pain on my left ear around 1.5 hours in. Software: This is where Google differentiates itself from the competitors. It is by far the best experience I've had with a pair of earbuds. I am still on the Pixel 4 but connecting was a breeze. It instantly recognized my device and pairing took less than 5 seconds. The app itself is downloaded from the play store but lives inside the settings menu on Android. From there, you can change your touch settings that control volume, toggling between ambient mode and noise cancelation inputs, as well as check how good of an ear tip seal you have. You also have the ability to pair 2 devices to this headset in case you also have a laptop you want to pair them too which I did immediately when I noticed you can do this. Another interesting software feature is called Volume EQ which balances your bass, mids, and highs regardless of what volume you decide to listen to so that you get an all around balanced experience. It is no longer uncomfortable to listen to music at 100% volume in a loud environment. The sound is still great with no crazy distortion and uncomfortable sharpness. Sound Experience: I have no complaints about the sound signature. Everything sounds great from all genres of music as well as watching movies and taking calls. The bass isn't obnoxious and the music sounds as intended. Noise cancelation works fantasticly. You can completely isolate yourself from the outside world and just escape for a bit. This is some of the best noise cancelation tech I have experienced. Ambient mode is also really insanely good. However they do it, it is amazing. I can have a conversation with someone while still listening to music. The only caveat is that you'd have to be listening at less than 50% volume for this to really function and have a conversation. Anything above that it was still useful when I was walking my dog and I needed to listen for cars when crossing the street or even cyclist trying to pass. Overall, Google made an awesome pair of earbuds with this pro version. I am not going back to anything else anytime soon for everyday casual listening. I will say though that I will stick to dedicated workout earbuds for exercise only because I sweat a lot. Google does claim to have IPX4 rating on these but I'd rather not risk the damage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried for pixel 7 the noise canceling is not upto the mark

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Veena. Thank you for sharing your feedback on the new Pixel Buds Pro. We're sorry to hear that the Active Noise Cancellation feature didn't meet your expectations.

      Your Pixel Buds come with medium eartips pre-attached and include small and large ear tips to ensure a better fit. Since ears are unique, your left ear may differ from your right ear. We recommend trying different sizes for each ear to find the best fit. A tight seal provides better sound and isolation, even when using the Transparency mode. If you are not getting the audio quality you expect, try using the bigger eartips. To swap eartips, simply pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure it is properly attached.

      If you have any other support needs or questions regarding the Pixel Buds Pro, don't hesitate to reach out to our support team for further assistance by visiting this link: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Bad experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor. Kept disconnecting. Only one ear worked. Disappointed

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Coach. Thank you for sharing your feedback on your Google Pixel Buds Pro experience. We're sorry to hear that one of the earbuds keeps on disconnecting. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Overpriced. More like the $30-50 headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound, poor features. At least they look kinda cool

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, Nitro. Thanks for sharing your feedback about your Google Pixel Buds Pro. We’re glad that you like how they look, but we're sorry to hear that your experience with their performance and features is less than ideal.

      We recommend trying out all 3 ear tip sizes for each ear to find the most comfortable tip for you. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. A tight seal gives you better sound and mic performance. If you are not getting the audio or call quality you expect, try bigger eartips. To swap eartips, pull the attached ear tip off and press the other ear tip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.

      Meanwhile, we'd like to learn more details about your concerns with their features, and we recommend reaching out to our dedicated team of specialists at the following link so we can further improve your overall experience with the device: https://support.google.com/googlepixelbuds madebygoogle

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Big sound in a small package

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Google Pixel 6 that I have mainly tested these earbuds with. The out of box experience was incredibly simple, as my phone detected them as soon as I open their case and I was able to use them right away. There is an Android app for other devices, but the settings and controls are built into my phone. I have tested a few earbuds over the years and they each have their strengths and weaknesses. The Pixel Buds Pro are my first foray into this product line, and honestly, I have a yet to find a weakness in them. I have tried them out for video meetings with my voice being heard quite clearly by others. I have tried them on another Android phone and found that there isn’t really a difference in sound quality if you are able to turn on the Auto EQ function in the app or phone settings. With that said, I started with my benchmark test track, “So What” by Miles Davis on the “Kind of Blue” album. The 3d sound presence is amazing and I could hear details throughout the entire frequency range that are muffled, muddied, or overwhelmed in other earbuds. I then tried listening to some dubstep tracks to try and get that deep bass. Again, I was not disappointed. I sat there questioning whether earbuds could produce the levels of bass I was hearing. Any music I have tried listening to has been a joy to my ears. I don’t normally say this in my reviews, but I will in this one. These are now my favorite earbuds. Besides the stellar sound quality from the Pixel Buds Pro, are its noise cancelling capabilities. With ANC set to full, very little sound gets through from around you, but it’s not enough to miss environmental cues from around you. There is an ambient ANC mode that lets you hear more sound and even speech around you. If I was forced to listen to music all day long, these are what would be in my ears. They are objectively better than many headphones I have used, even those with noise cancelling functionality. I really feel Google nailed it with the Pixel Buds Pro and I have yet to listen to music track that doesn’t sound amazing with these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a mistake, such a high price for so low quality sound, try bose for the same price

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi JakeDG2022, we appreciate you for sharing your review. We're sorry to hear that your experience with Pixel Buds Pro didn't meet your expectations when it comes to the quality of the sound. If you're willing to give it another go, we'd like to redeem ourselves and help you with finding ways we can enhance the performance of your Pixel Buds Pro and improve your overall experience. Please contact us on our Google help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Amazing Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pixel bud pro earbuds are amazing. The noise cancelling on these are amazing but the coolest feature is the transparency mode. Transparency mode helps reduce the feeling of plugged ears. I use these for work and teams meetings are a breeze to join since I can keep these connected to 2 devices at the same time. I have purchased pairs for family as gifts because these are so amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through 4 pairs. Garbage. I really wanted to like em.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, Jimt. Thanks for the feedback, and we’re sorry to hear your experience with the Pixel Buds Pro. We’d like to learn more about your challenges with using them so we can help. Please contact us anytime through our support channels found here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    too small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont fit my ears even with the extras that they send with the headphones

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Eric, thank you for sharing your review. We can see that you're experiencing some difficulties with your Pixel Buds Pro when it comes to the fit in your ears. If you're not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. Please reach out to our support team so we can help find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special to wrote about at this price point

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, thank you for posting your review. We're sorry to hear that your experience with the Pixel Buds Pro didn't meet your expectations. If you're willing, we'd like to know more about your device so we can help find ways to improve the performance and your impression of Pixel Buds Pro. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Build quality and fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t fit in my left ear. Material quality cheap

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello Ms1232, Thanks for posting your concerns about your Pixel Buds Pro when it comes to the quality of the materials and the fit in your ear. Please know that aside from the pre-attached medium eartips, it also comes with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. We recommend trying different sizes for each ear to find the best fit. If you still feel any discomfort with the fit, we advise that you remove the Pixel Buds Pro from your ear and reach out to our support specialists so we can help you with finding a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Headphone for solace

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright, so the Buds Pro really kick it up a notch with their noise-cancelling game. Whether I'm chilling in the park, surviving my commute, or trying to block out the chaos of office life, these buds have got me covered. And let's talk about the transparency mode – genius move. I can jam to my tunes and still catch bike bells, office rumors, and announcements. Now, here's the deal – the battery life is solid, but it taps out around half a day. So, you'll find yourself popping them back into the case for a recharge. Despite this little hiccup, if you're all about drowning out the world or subtly tuning into it, the Buds Pro are a slick choice for top-notch noise cancellation and a versatile audio experience.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid build with good sound quality and ANC

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Pixel Buds Pro feature a simple design and a robust build. The case has a nice pocketable shape and the slight texture means fewer drops and less scratches showing on the surface. Charging can be done via USB-C or wirelessly. Battery life has been great and I usually just throw them on the charging pad every couple of days while I sleep. Sound quality is on par with other buds in this price range and I would describe them as having a relaxed sound signature. Slightly elevated bass, but not muddy and a bit of the top end rolled off to make longer listening sessions easier on the ears. Comfort for me was good but not great, the shape of the buds themselve are great for my ear but I haven't found a tip that is super comfortable yet. The tips would start to hurt my ear canal after about an hour. Sound isolation is great and I'm really happy with the noise cancelation feature. It easily removes most of the noise in my household such as fans, air conditioning and the kids TV in the next room. The touch controls work well and with very little delay. Wish these included aptX support for improved latency when watching videos and higher bit rate for audio especially since I would think these are geared towards Android users. Other than that great set of buds that do what you need them to do.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Sean, thanks for sharing your review with us. We're glad to hear that you're enjoying your experience with your Pixel Buds Pro. It's unfortunate that the available ear tips were not comfortable for you. Please know that your feedback here about the ear tips and the aptX support are appreciated and that we'll relay this to the right team for future improvements. If you need further assistance or have additional questions about your Pixel Buds Pro, please don't hesitate to contact us on lour Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle