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Customer Ratings & Reviews

Your price for this item is $119.95
The comparable value price is $119.98

Customer reviews

Rating 4.6 out of 5 stars with 1592 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,592 reviews
  • Rated 2 out of 5 stars

    Pixel Buds Pro - not so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have to be the worst earbuds for everyday use I've ever owned. For my ear none of the sizes fit properly so they don't stay in, audio is not matched to video except for YoutTube and the mic is way too sensitive to the point I cannot use the buds in a public space.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, jay49. We're sorry to hear that your experience with Pixel Buds Pro has been less than ideal. If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. We recommend reaching out to our dedicated team of specialists so we can help find a better resolution for the fit in your ear and the audio issues you're experiencing. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethel madebygoogle

  • Rated 3 out of 5 stars

    ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well but kind of big in my ears. They stick out.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, KylieS. Thanks for sharing a review about the Pixel Buds Pro. We’re glad that they work well, and we hear your concern about their size. We’ll share this with the right team for future improvements. If you run into any concerns about the Pixel Buds, contact us here and we’d be happy to help: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Only for calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They ok but I don't like how they fit in my ear I'll pick Sony over this

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok. Not that comfortable and not that loud but the case feels nice.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Lyhnmyu, thank you for posting your review on your Pixel Buds Pro. We're sorry to learn that you're feeling some discomfort with wearing the device. Your Pixel Buds Pro is designed to provide a high-quality and comfortable listening experience. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit and comfort for you. For improved sound we recommend that you customize the EQ settings that best suits you. You can check the instructions on the link here: https://support.google.com/googlepixelbuds/answer/12045780 madebygoogle

  • Rated 1 out of 5 stars

    They always fall out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping these would work better. Since I've tried them every which way in my ear they always seem to be falling out even if I'm sitting still talking on the phone they'll just fall out of my ear. Not impressed with them and now they're cheaper than what I paid for them. I wish they would refund me the price difference. Or let me return them

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi RyanF, thanks for posting your review on Pixel Buds Pro and we're sorry to hear that your experience with the fit of the device has been less than ideal. We suggest checking the link here to help improve the fit of your Pixel Buds Pro here: https://support.google.com/googlepixelbuds/answer/7573099

      If the issue still persists, then we recommend that you reach out to our support specialists so we can find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when sold at $149.99, it's worth every penny. Wish to see the next discount from $199.99. The multi-point and audio switch among different devices are impressive. I just wish it didn't have to rely on the Google Pixel Phone to get firmware updates.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Eh there ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't sit in the ear well and the noise cancelling is only about 50% of actually cancelling. If someone is sitting next to you while your NC you can still hear them talk.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, AlexD. We're sorry to hear about your experience with Pixel Buds Pro's fit and noise cancellation feature.

      A secure fit and effective noise cancellation are essential for a great listening experience. We recommend trying different ear tip sizes that come with the Pixel Buds Pro. A snugger fit can significantly improve both noise isolation and audio quality. Also, while Pixel Buds Pro uses advanced ANC technology, some external noises, especially voices in close proximity, might be audible. We're always working to improve ANC performance, and your feedback helps us with that.

      For additional help, we'd be happy to explore further options. You can contact our support team directly here: https://support.google.com/googlepixelbuds madebygoogle

  • Rated 5 out of 5 stars

    Smart earbuds with useful features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integration with google assistant works well. Multi device support works really well. I use them on my laptop and my phone and it seamlessly switches between them based on call/videos. Volume controls are easy as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed in these, especially after reading so many good reviews. I have had them for just under 3 months and the left earbud simply stopped working. I have taken great care of them, no water damage, no heat/cold damage, etc. The design seems to be so sensitive that any little bump on them (even from the weight of a hat covering it a little) caused it to make shrieking noises that were AWFUL. They left me wanting some old school aux earbuds.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Libby. Thank you for posting your review on Google Pixel Buds Pro. We're sorry to learn that your experience with the device has been disappointing. It's important to us that we provide you with the best help possible. We'd like to know more details about the left earbud so we can identify the cause of the issue you're having and recommend some troubleshooting steps that may help improve the overall performance of the device. Please reach out to our team of specialists so we can better assist you. You can visit the 'Contact Us' page of our Google Help site here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 2 out of 5 stars

    terrible fitment

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    non of the ear inserts fit snug. doesn't stay in charger housing needed up losing both 2 months in after my purchase.. not happy at all

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Harry, thanks for posting your review, we're sorry to hear that your Google Pixel Buds Pro didn't meet your expectations. The Pixel Buds Pro are designed for a secure, comfortable fit, but everyone's ears are different! Pixel Buds Pro comes with three different sizes of eartips (small, medium, large). Experimenting to find the right size can make a big difference in both fit and sound quality. We hope this helps! madebygoogle

  • Rated 1 out of 5 stars

    Connectivity Issues during phone calls.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issues: - On phone calls, I could only get 1 earbud to work. After a few minutes on the call, the other bud would drop out too. Things I did to fix it (that didn't work): - disconnect, reset buds, reconnect - update Pixel Buds App, update firmware - confirmed that my phone (S21 Ultra) works with other earbuds - it does - returned buds to BestBuy and replaced with a new pair. The issue was the same with the replacement. - Contacted Google support and spent an hour chatting with them without success. My case was escalated.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent buds, but s but too large

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Excellent touch controls, voice assistant and ask the features. Touch controls are same on either side. I loved the buds, but had to return because it didn't fit well in my small ears.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi PrafulP, we’re thankful for your feedback on Pixel Buds Pro. We’re glad that you love them but we’re sorry to hear it didn’t fit well in your ears. We understand that you've returned them, and if you’re willing to give the Pixel Buds Pro another go in the future, you can try out all 3 ear tip sizes to find the most comfortable tip for you, and ensure that you get the best comfort and seal. Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.

      For questions or concerns about the Pixel Buds Pro, we have specialists always available to provide you with support here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Google Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound was great but no matter what fitting I put on the headphones would not fit. They just kept falling out.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi PaulS, thanks for sending in your review on Pixel Buds Pro and we're sorry to learn that your experience with the eartips was less than ideal when it comes to finding one that fits your ear. If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try. Please reach out to our support specialists so we can help you find a better resolution for your Pixel Buds Pro. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 2 out of 5 stars

    Not a fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original pixel buds and loved them. When they stopped connecting to the charging pod, i decided to upgrade to the pro buds. These fall out of my ears and are uncomfortable to wear when they do stay in.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Angela, thanks for being a loyal advocate of our Pixel Buds product. We're sorry to hear that they fall out of your ears.

      Your Pixel Buds are pre-attached with medium eartips and come with small and large ear tips so that you can improve your fit. Ears are unique so your left ear may be different from your right ear. Try different sizes for each ear to find the best fit. A tight seal gives you better sound and isolation, even when setting it in Transparency mode. If you are not getting the audio quality you expect, try bigger eartips. To swap eartips, pull the attached eartip off and press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached.

      For any other support needs you may have with Pixel Buds Pro, you can always reach out to our support team for further help here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Poor customer support

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds worked great for about 9 months. I started having issues with the right earbud and contacted Google for support/warranty. Google customer support has been disappointing. After a week I'm still being told that "my case has been escalated to a higher reviewer" and an told that they can't give me a time frame for how long it will take to respond. I think they are just trying to get me to give up.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, DerekN. Thank you for reaching out. We're sorry to hear that you encountered this issue. This is not the kind of experience we had hoped to provide you.

      We recommend following up with the last email that you received from our support team. Alternatively, you may also reach out to our support team once more so we can provide you with immediate assistance for your concern using this link: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Finally, a worthy competitor to the Airpods

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has taken Google a while, but they finally got it right. The Google Pixel Buds Pro are finally a worthy pair of buds for Android. You can't really say the Pixel Buds "compete" with the AirPods because it is not a competition - Android users aren't going to buy AirPods and Apple users aren't going to buy Pixel buds for the single reason that these devices are intended for one type of operating system. That aside, Android users have been waiting for a product that provide users with the same experience that AirPods provide Apple users - that is a product that is built well, is integrated into the OS without additional software, long battery life, ability to locate a missing bud, good sound quality, active noise canceling, and good feedback to finger gestures that aren't annoying or poorly implemented. And the Pixel Buds achieve this very well. My ONLY complaint about the product is that it doesn't come with a charge cable. It blows my mind that we are in a day in age where manufacturers can get away with not including equipment to CHARGE their products...terrible. I guess, just find yourself a cheap USB C cable around the house and you are good. I highly recommend the Pixel Buds Pro. Google has a winner here. Integration - I have a Pixel 6 with the latest Android (12?). The second I opened the Pixel Buds Pro case it immediately recognized the buds, showed the battery life in the bluetooth button in the notifications menu, and all controls are built into the settings. There is a functionality to find a lost bud, but I haven't tried it. I suspect it'll work with some degree of success. Build - excellent quality. My ear holes are small, and thankfully Google included 3 sizes of rubbers. The smallest size work great and they stay in my head (when upright, of course). Sound quality - excellent. Can't complain. ANC - it is good but not amazon. Then again, the Apple AirPods pro are the same. You can't expect TOO much from any ear buds. These types of headphones don't have the space that over-ear cups offer, nor do they have the same technology advancements that Bose and Sony have patented. I have Bose QC45's so I can compare the two. If Bose is a 10 out of 10 on ANC, the Buds are around a 6 out of 10. My QC45's completely filter my baby's white noise machine. My Pixel Buds, not entirely. They do a great job for a bud, don't get me wrong, just if you are looking for a true ANC solution, get over-the-head headphones. Gestures - I had the original Pixel Buds and I hated the gestures. So many errant touches would mess things up. It was annoying to the point that I swore never again to get buds. But the Pixel Buds Pro change all that. I have had no problems or complaints and I enjoy using them. Take a bud out of the ear and the music and ANC stop. Put it back in and both restart. Amazing. Gestures need to be concise, so it is not often that I have an errant gesture occur accidentally. Build quality - excellent. Can't complain. Battery Life - I can't listen to music (or keep buds in my ears) for anymore than 3 hours or so, so I haven't tested the FULL capacity of the buds, but given the information I have gathered (~3 hrs = 25% usage), I think the battery will last about 12 hours, which is pretty good in my book. Can't speak to how many charges you'll get out of the case. I'll take Google's word for its capacity and do the math. I can't speak to indicator lights. Everything is white since everything is brand new and fully charged. I do see an orange light when I first put the buds back in the case, but it goes away. There is a button on the case but I don't know what it does.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Todd, we truly appreciate your feedback on Pixel Buds Pro. We‘re sorry to learn of your disappointment that the charging cable is not included, and that the ANC feature has not met your expectations.

      Active Noise Cancellation with Silent Seal adapts to your unique ear shape, and the earbuds fit in your ear canal to maximize the amount of noise blocked. Rather than using an off-the-shelf solution, Pixel Buds Pro’s Active Noise Cancellation uses an integrated system developed by Google, with a custom processor, custom algorithms, and custom speakers. When Active Noise Cancellation is on, sensors constantly measure the pressure in your ear canal so the earbuds can actively relieve it and stay comfortable. Ear tips in three sizes ensure your earbuds can be customized to best fit your unique ear shape.

      Our research shows that even for the majority of power users, usage tops out about 4 total hours per day. For the rare days where much more listening time is needed, 15 minutes in the case provide up to three extra hours of listening, and 5 minutes provide up to one hour of listening. And the total listening time of up to 31 hours with the case gets most of our users from one weekend to the next.

      Here are the details about what the blinking lights on the case mean:
      When the case lid is open:
      - Solid white: Pixel Buds are fully charged.
      - Solid yellow: One or both earbuds are charging.
      - Blinking white: Pixel Buds are in pairing mode. Pairing mode begins automatically if you press and hold the pairing button for 3s during the setup process.
      - Color changes from white to yellow: Factory reset is in progress.
      - Blinking white or yellow: Pixel Buds are trying to pair but one of them is not properly seated in the charging case. Try closing the lid and re-opening to re-align the buds. OR
      - Blinking yellow: Pixel Buds still have charge left but the charging case has less than 20%.

      When the lid is closed:
      - Solid white: Pixel Buds charging case battery is full, or able to charge earbuds for at least one full charge.
      - Blinking yellow: Pixel Buds charging case battery is less than 20% (i.e. has less than one full charge left for the earbuds).
      - Solid yellow: Pixel Buds charging case battery and/or buds are charging.

      Lastly, the case button is used for resetting (case) and for pairing purposes only, and please note that resetting the Pixel Buds and case will reset all their settings. This includes the name of the device and preferences for enabling/disabling features. You will need to forget and re-pair any other devices that Pixel Buds were paired with.

      If help is needed, our dedicated team is available to provide you with services and assistance here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use for when I work on projects and as a daily earbud, I have had them less than a year and the left one is dead. It will not connect to my phone and charge anymore. Talked to customer support and they said that they can't do anything since it is out of the 15 day return window. I will never buy from this store again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't work for my ear shape, unfortunately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to get these earbuds because of their compatibility with my Pixel. They paired seamlessly with my phone and setup was easy and helpful! After about 20 minutes, my ears really started to hurt. I tried readjusting their position for a few hours to make them work, but just couldn't find a happy medium between snug and painless. I changed the earbud size but that didn't help at all. I don't doubt that these are great for a lot of people, but they just didn't work for me. They're definitely worth trying if you have a Pixel. Apple wins this round imo

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi BrianAK, thanks for trying out the Pixel Buds Pro, and for sharing your feedback to let us know of your experience with using them. We can imagine how excited you were, and we appreciate you for trying all the possible workarounds to help it. Since the issue persists after trying all the ear tips, please contact us anytime at the following link so we can look for the best option that may help you, here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice sound-love the touch swipe to change volume

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Pixel Buds Pro have a nice look with a smooth, matte case that flips open to easily access the ear buds. I think it is kind of fun that multiple Pixel Buds colors are offered to change things up a bit with charcoal, coral, fog and lemongrass. The fit is quite comfortable for easy listening, Zoom and use at the office, but I don’t think I’d trust them to stay put with any really strenuous activity. The Pixel Buds come with additional ear tips to customize your fit and the app will run an ear tip seal test should you find that helpful. A small note, but I appreciate that the product packaging is environmentally friendly and recyclable. Fast pairing of the Pixel Buds is simple with the case open, just hold the pairing button on the back until it begins to blink white. In using these for about a week I’ve found the charge to suit my needs nicely with a promised 7 hours of listening time with active noise cancelling (ANC) on or 11 hours with ANC off. Charge your case fully and these numbers go up to 20 hours and 31 hours, respectively. No USB-C charging cable is included, but I think most will already have one available so I don’t see this as a big deal. It’s handy that the case’s status light will also indicate whether Pixel Buds are fully charged, charging or the status of the charge case itself among other indicators. Sound quality is quite good. Volume EQ is available and will automatically adjust one’s EQ as the volume is turned up or down. It seems to adjust bass and treble with the intent to balance highs, mids and lows to clearly hear all sounds in a song. The result seems quite pleasant to me and the clarity is great. A promised update for the Fall is spatial audio to put one in the middle of the action while viewing a tv show or movie on compatible Pixel phones. I’ve gotten favorable responses when I’ve asked callers how I sound on their end of the conversation. The Pixel Buds app is needed to obtain updates, do a seal fit test or to access customization features. Set up Google Assistant (on Pixel and Android 6.0+ only) and a simple Hey Google or OK Google will allow one to speak to Google Assistant or hear one’s notifications. This is a nice option for hands free access to control one’s music, respond to texts or ask Google for directions. Another nice option is the ability to use Google Translate through Google Assistant or via the Google Translate app. On a regular basis, I just want to pop my ear buds in and start listening so my favorite feature about the Pixel Buds has to be the intuitive controls that make regular use of the app fairly obsolete. Yes, you’ll find the typical motion controls to play/pause media, answer calls and the like, but I really like the ability to swipe back and forth to decrease or increase volume. I’ve found the controls to work quite well for all of these functions including the long press to switch between ANC and transparency mode (or customize to include activation of Google Assistant). The Google Pixel Buds Pro have a lot to offer, especially if you’re an Android user. Apple users won’t have access to the app and thus won’t be able to acquire updates so I’d probably look for alternatives in this case. Otherwise, sound quality, intuitive controls, Google interface, water resistance, and active noise cancellation are among the list of features that really make these a nice choice.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi allib, thanks for taking the time to share your feedback. We’re glad to hear that you’re satisfied with the new Pixel Buds Pro. Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need help, you can always reach out to our support team using this link: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Bad earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't feel great in my ears and wouldn't stay on that well. The sound is a bit muffled and low my volume would be almost max compared to my apple earbuds where it sounds like the middle vol. I wouldn't recommend this at all

    No, I would not recommend this to a friend