Customer Ratings & Reviews

Was hoping these would work better. Since I've tried them every which way in my ear they always seem to be falling out even if I'm sitting still talking on the phone they'll just fall out of my ear. Not impressed with them and now they're cheaper than what I paid for them. I wish they would refund me the price difference. Or let me return them

when sold at $149.99, it's worth every penny. Wish to see the next discount from $199.99. The multi-point and audio switch among different devices are impressive. I just wish it didn't have to rely on the Google Pixel Phone to get firmware updates.

I was very disappointed in these, especially after reading so many good reviews. I have had them for just under 3 months and the left earbud simply stopped working. I have taken great care of them, no water damage, no heat/cold damage, etc. The design seems to be so sensitive that any little bump on them (even from the weight of a hat covering it a little) caused it to make shrieking noises that were AWFUL. They left me wanting some old school aux earbuds.

non of the ear inserts fit snug. doesn't stay in charger housing needed up losing both 2 months in after my purchase.. not happy at all

Integration with google assistant works well. Multi device support works really well. I use them on my laptop and my phone and it seamlessly switches between them based on call/videos. Volume controls are easy as well.

Issues: - On phone calls, I could only get 1 earbud to work. After a few minutes on the call, the other bud would drop out too. Things I did to fix it (that didn't work): - disconnect, reset buds, reconnect - update Pixel Buds App, update firmware - confirmed that my phone (S21 Ultra) works with other earbuds - it does - returned buds to BestBuy and replaced with a new pair. The issue was the same with the replacement. - Contacted Google support and spent an hour chatting with them without success. My case was escalated.

Excellent sound. Excellent touch controls, voice assistant and ask the features. Touch controls are same on either side. I loved the buds, but had to return because it didn't fit well in my small ears.

The headphones sound was great but no matter what fitting I put on the headphones would not fit. They just kept falling out.

I had the original pixel buds and loved them. When they stopped connecting to the charging pod, i decided to upgrade to the pro buds. These fall out of my ears and are uncomfortable to wear when they do stay in.

Earbuds worked great for about 9 months. I started having issues with the right earbud and contacted Google for support/warranty. Google customer support has been disappointing. After a week I'm still being told that "my case has been escalated to a higher reviewer" and an told that they can't give me a time frame for how long it will take to respond. I think they are just trying to get me to give up.

I bought these to use for when I work on projects and as a daily earbud, I have had them less than a year and the left one is dead. It will not connect to my phone and charge anymore. Talked to customer support and they said that they can't do anything since it is out of the 15 day return window. I will never buy from this store again.

Didn't feel great in my ears and wouldn't stay on that well. The sound is a bit muffled and low my volume would be almost max compared to my apple earbuds where it sounds like the middle vol. I wouldn't recommend this at all

It has taken Google a while, but they finally got it right. The Google Pixel Buds Pro are finally a worthy pair of buds for Android. You can't really say the Pixel Buds "compete" with the AirPods because it is not a competition - Android users aren't going to buy AirPods and Apple users aren't going to buy Pixel buds for the single reason that these devices are intended for one type of operating system. That aside, Android users have been waiting for a product that provide users with the same experience that AirPods provide Apple users - that is a product that is built well, is integrated into the OS without additional software, long battery life, ability to locate a missing bud, good sound quality, active noise canceling, and good feedback to finger gestures that aren't annoying or poorly implemented. And the Pixel Buds achieve this very well. My ONLY complaint about the product is that it doesn't come with a charge cable. It blows my mind that we are in a day in age where manufacturers can get away with not including equipment to CHARGE their products...terrible. I guess, just find yourself a cheap USB C cable around the house and you are good. I highly recommend the Pixel Buds Pro. Google has a winner here. Integration - I have a Pixel 6 with the latest Android (12?). The second I opened the Pixel Buds Pro case it immediately recognized the buds, showed the battery life in the bluetooth button in the notifications menu, and all controls are built into the settings. There is a functionality to find a lost bud, but I haven't tried it. I suspect it'll work with some degree of success. Build - excellent quality. My ear holes are small, and thankfully Google included 3 sizes of rubbers. The smallest size work great and they stay in my head (when upright, of course). Sound quality - excellent. Can't complain. ANC - it is good but not amazon. Then again, the Apple AirPods pro are the same. You can't expect TOO much from any ear buds. These types of headphones don't have the space that over-ear cups offer, nor do they have the same technology advancements that Bose and Sony have patented. I have Bose QC45's so I can compare the two. If Bose is a 10 out of 10 on ANC, the Buds are around a 6 out of 10. My QC45's completely filter my baby's white noise machine. My Pixel Buds, not entirely. They do a great job for a bud, don't get me wrong, just if you are looking for a true ANC solution, get over-the-head headphones. Gestures - I had the original Pixel Buds and I hated the gestures. So many errant touches would mess things up. It was annoying to the point that I swore never again to get buds. But the Pixel Buds Pro change all that. I have had no problems or complaints and I enjoy using them. Take a bud out of the ear and the music and ANC stop. Put it back in and both restart. Amazing. Gestures need to be concise, so it is not often that I have an errant gesture occur accidentally. Build quality - excellent. Can't complain. Battery Life - I can't listen to music (or keep buds in my ears) for anymore than 3 hours or so, so I haven't tested the FULL capacity of the buds, but given the information I have gathered (~3 hrs = 25% usage), I think the battery will last about 12 hours, which is pretty good in my book. Can't speak to how many charges you'll get out of the case. I'll take Google's word for its capacity and do the math. I can't speak to indicator lights. Everything is white since everything is brand new and fully charged. I do see an orange light when I first put the buds back in the case, but it goes away. There is a button on the case but I don't know what it does.

I was really excited to get these earbuds because of their compatibility with my Pixel. They paired seamlessly with my phone and setup was easy and helpful! After about 20 minutes, my ears really started to hurt. I tried readjusting their position for a few hours to make them work, but just couldn't find a happy medium between snug and painless. I changed the earbud size but that didn't help at all. I don't doubt that these are great for a lot of people, but they just didn't work for me. They're definitely worth trying if you have a Pixel. Apple wins this round imo

The Google Pixel Buds Pro have a nice look with a smooth, matte case that flips open to easily access the ear buds. I think it is kind of fun that multiple Pixel Buds colors are offered to change things up a bit with charcoal, coral, fog and lemongrass. The fit is quite comfortable for easy listening, Zoom and use at the office, but I don’t think I’d trust them to stay put with any really strenuous activity. The Pixel Buds come with additional ear tips to customize your fit and the app will run an ear tip seal test should you find that helpful. A small note, but I appreciate that the product packaging is environmentally friendly and recyclable. Fast pairing of the Pixel Buds is simple with the case open, just hold the pairing button on the back until it begins to blink white. In using these for about a week I’ve found the charge to suit my needs nicely with a promised 7 hours of listening time with active noise cancelling (ANC) on or 11 hours with ANC off. Charge your case fully and these numbers go up to 20 hours and 31 hours, respectively. No USB-C charging cable is included, but I think most will already have one available so I don’t see this as a big deal. It’s handy that the case’s status light will also indicate whether Pixel Buds are fully charged, charging or the status of the charge case itself among other indicators. Sound quality is quite good. Volume EQ is available and will automatically adjust one’s EQ as the volume is turned up or down. It seems to adjust bass and treble with the intent to balance highs, mids and lows to clearly hear all sounds in a song. The result seems quite pleasant to me and the clarity is great. A promised update for the Fall is spatial audio to put one in the middle of the action while viewing a tv show or movie on compatible Pixel phones. I’ve gotten favorable responses when I’ve asked callers how I sound on their end of the conversation. The Pixel Buds app is needed to obtain updates, do a seal fit test or to access customization features. Set up Google Assistant (on Pixel and Android 6.0+ only) and a simple Hey Google or OK Google will allow one to speak to Google Assistant or hear one’s notifications. This is a nice option for hands free access to control one’s music, respond to texts or ask Google for directions. Another nice option is the ability to use Google Translate through Google Assistant or via the Google Translate app. On a regular basis, I just want to pop my ear buds in and start listening so my favorite feature about the Pixel Buds has to be the intuitive controls that make regular use of the app fairly obsolete. Yes, you’ll find the typical motion controls to play/pause media, answer calls and the like, but I really like the ability to swipe back and forth to decrease or increase volume. I’ve found the controls to work quite well for all of these functions including the long press to switch between ANC and transparency mode (or customize to include activation of Google Assistant). The Google Pixel Buds Pro have a lot to offer, especially if you’re an Android user. Apple users won’t have access to the app and thus won’t be able to acquire updates so I’d probably look for alternatives in this case. Otherwise, sound quality, intuitive controls, Google interface, water resistance, and active noise cancellation are among the list of features that really make these a nice choice.

Well after running for only 2 weeks with this pair of earbuds I'm down to one -- the other fell out. They never fit well, even when I purchased foam tips that are supposed to give a more snug fit. I'm replacing these but with a different brand. I'm a Google fan, but not of this product.

No good west of money ...no more purchasesing from bestbuy.com

Constant buzzing noise. Sometimes they completely bug out and repeat the last second of audio repeatedly.

I really wanted to like these. I traded in my competitor-branded earbuds because they had problems getting and staying connected to my Pixel phone. Unfortunately, the pair I received were a massive disappointment. The biggest dealbreaker for me is an incessant sound in the right earbud when ANC or Transparency mode are in use. It sounds like static or like someone constantly blowing on a microphone. The noise is noticeable at all times whether content is playing or not. The only escape is to turn off one of the major features of the Pixel Buds, and even then, the right earbud doesn't sound quite right. The most charitable explanation is that I have a defective product, but there are reviews dating back years in this product line detailing similar issues. I followed the factory reset instructions on Google's support page to see if perhaps that would help but to no avail. The sound persists. I had my husband try them on as well to see if it was a 'me' issue and he noticed the same issue immediately without my prompting. It is ridiculously easy to misclick the earbud. Keeping in mind I only used the product about an hour due to the aforementioned static, I found it all too easy to accidentally trigger commands on the earbuds such as tapping the bud vs holding, or accidentally messing with the volume control. I am returning my product tomorrow, and I haven't decided if I'll give the Pixel Buds Pro another shot. The only reason this is a two star review and not a one star is because the setup process with my Pixel phone was seamless and the earbuds are comfortable.

I think buds need functionality over sound quality and these have both. Really would love a better transparsncy mode but otherwise well worth the money for android users.