Customer Ratings & Reviews
- Model:
- GA01478-US
- |
- SKU:
- 6411692
Customer reviews
Rating 3.9 out of 5 stars with 1052 reviews
(1,052 customer reviews)Rating by feature
- Sound Quality4.1
Rating 4.1 out of 5 stars
- Battery Life3.7
Rating 3.7 out of 5 stars
- Connectivity3.5
Rating 3.5 out of 5 stars
Customers are saying
Customers enjoy the Pixel Buds True Wireless In-Ear Headphones for their exceptional sound quality, comfort, and secure fit. They appreciate the long battery life and the convenience of the Google Assistant. However, some users have experienced connectivity issues and find the price to be high.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a daily use. The color and style is perfect!
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friend- Pros mentioned:Comfort, Fit, Sound qualityCons mentioned:Connection
Rated 2 out of 5 stars
Unreliable connection sours the product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Pixel phone. I went through two pairs of these. The cutouts are too frequent to be acceptable. As much as I desperately wanted these to work and like them, all the cutting out ruined them. I went through two sets. The first pair had the periodic 1-2 minute repeating cutout that many have reported. I contacted Google, we did the whole reset, etc. It worked for a few hours then it started again. I decided I like everything else about them so much that I exchanged hoping I would get a "good" pair. The second pair didn't do it nearly as much. In fact, using them at home, it was so infrequent that I was ready to keep them. I was very happy about it. Then, I went outside for a walk. They cut out more than the first pair. Mostly, the left one cutting off this time but I lost both too. I couldn't even get through one song. I thought maybe it couldn't handle my phone in my pocket so I held it. It kept happening. I even turned off WiFi... like that would be a realistic option. Just no. I'm done. Too much money. Why is it so hard for Google to make headphones that stay connected? I have had a lot of headphones and none have cutouts like this. ON THE PLUS SIDE... sound good, amazingly responsive touch controls, tight Google Assistant integration, some neat AI, comfortable, sit flush with the ear... everything else is great! That's all wonderful if you can actually listen to music smoothly. To put this in perspective, I got the Galaxy Buds Live. I think I heard a quick cutout one time in hours of listening. I even walked away from my phone. Not nearly as Google but they work. These were my other option for headphones with a little openness to them. Bottom line, if you still want to buy them, make sure you test them at home, outside, and any other place you plan to use them. If they work for you, I'm jealous.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi PaulQ,
Thank you for letting us know about the issue with your Google Pixel Buds. We're sorry to know you had such a frustrating experience after getting the replacement.
We’re aware of an audio cutout concern thanks to the reports of our valuable users like you. We’ve investigated it and released a firmware update to help with the issue. If you haven’t received the update yet, you can make sure your devices are enabled for updates by visiting this support article: https://support.google.com/googlepixelbuds/answer/9642078
If you’d prefer us to take a look, please reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp
- Cons mentioned:Connection
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst ear buds I've ever purchased. The Bluetooth distance is weak and they lose connection to the phone randomly. They are always dying.
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi BusyMomma,
Thanks for sharing your feedback with us. We're sorry to hear of the issues you are having. We'd like to help you further if you can reach out to our support team by visiting: https://support.google.com/googlepixelbuds/gethelp
Rated 5 out of 5 stars
Great gift.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift that was appreciated; they work great.
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friendRated 5 out of 5 stars
Google pixel buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in the market. If you are looking for quality this is it
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friendRated 5 out of 5 stars
Great. Granddaughter loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Granddaughter loves them and uses them constantly.
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friendRated 5 out of 5 stars
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it says it will do, great for at work
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friendRated 5 out of 5 stars
Google Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this product, the best in the market for me
I would recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iphone user: drop connection, cutting in and out while moving my phone or moving my head , volume control is difficult. disappointed for $179 ear buds
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi EmthichJav,
We appreciate you for taking the time to share your feedback on Pixel Buds. We’re sorry to hear your experience was disappointing.
We’re always here to help! If you’d like us to take a closer look at the issue, you can reach out to us by visiting https://support.google.com/googlepixelbuds/gethelp
Rated 5 out of 5 stars
THE AIRPODS FOR PIXELS!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.YOU CAN'T GET A BETTER PAIR OF HEADPHONES FO THE PIXEL!
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
Won't connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It won't connect to my phone. After consulting Google and factory resetting everything involved I am going to return these.
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Julie, thanks for letting us know of the connection issue. We'd love to know more about what is going on with your Pixel Buds and see how we may be able to improve your experience. You can reach out to our support team here: https://support.google.com/googlepixelbuds/gethelp
Rated 5 out of 5 stars
Great for mobile use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and wear. Great price Easy to program
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friendRated 5 out of 5 stars
Great, love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, love them. My go to head phones. Easy to use
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
I would recommend this to a friendRated 1 out of 5 stars
Maybe the third time's a charm?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound decent and are comfortable but that's where the good things stop. Basic track control functionality (pause/play, restart track) didn't work on either my iPhone or my MacBook. While I understand these are primary geared toward Android devices - specifically the Pixel line - they are still a Bluetooth headphone and basic things like track control should work regardless. Only headphone in the dozens I've owned and/or tried that botched something so basic. Research online indicates I'm the only one experiencing this.
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi JaCe,
We appreciate the feedback you shared with us. We understand how frustrating the experience might have been. We'd love to know more about the problems you're having so we can work on improving the experience. If you’re willing, please reach out to us here: https://support.google.com/googlepixelbuds/gethelp
- Cons mentioned:Connection
Rated 1 out of 5 stars
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return them because right earbuds was making a static buzzing sound and they kept disconnecting whenever I moved my head
No, I would not recommend this to a friend Rated 2 out of 5 stars
Almost there
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good while they lasted, which was about a Year. After that, the Left one won't hold charge for more than 15 minutes
I would recommend this to a friendRated 1 out of 5 stars
Paid beta test, no thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty terrible. They have a lot going for them aesthetically, and the charging system is great, and the fit is great... But at the end of the day they don't do what they are designed to do. This unit is plagued with problems that are well known, just hit Google. Back to the drawing board on these, hopefully the new version is better with Bluetooth drop offs, connectivity etc. Issues like that make even the coolest earbuds unusable. Returned.
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there T4bl3g4m3r, we appreciate your insights and we’re sorry to hear about your poor experience with your Pixel Buds. We understand your choice to return them but if you want to have another try in the future, we’d be happy to help you with any concerns that you might have by visiting us here: https://support.google.com/googlepixelbuds/gethelp
Rated 1 out of 5 stars
Constant loud static. Uncomfortable. Unimpressive.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was an immediate and constant static in the right ear bud. This turned out to be a widespread issue amongst users, and it didn't improve even after a firmware update. The buds were painful to wear for even a few minutes, and the sound quality was comparable to headphones a fraction of the price. I can't believe Google put out this product, and are charging this much for it. Do yourself a favor, and find a brand that has more experience in wireless headphones.
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Quite Mint
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi TBPB,
Thanks for letting us know of your experience with Pixel Buds. We understand how frustrating it must be to continue experiencing the static sound issues on your Pixel Buds even after the update. We’d like to have a deeper look at what may be causing the issue and see how we may be able to improve your experience. If you're willing, please reach out to our support team here: https://support.google.com/googlepixelbuds
Rated 2 out of 5 stars
Right earbud hasn't worked since the first 5min
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what the title says, tried everything 3 times including clearing my phone's cache etc... everything!
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi AJ7717,
We appreciate you sharing your experience with us. Thanks for trying to troubleshoot this on your end. We’d like to help you out, contact our support team by visiting https://support.google.com/googlepixelbuds/gethelp
- Cons mentioned:Volume
Rated 1 out of 5 stars
The worst
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the worst headphones based on the price. Low volume, battery problems. But yes, it’s a beautiful design
This review is from Google - Pixel Buds True Wireless In-Ear Headphones - Clearly White
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi James,
We appreciate your feedback. We're truly sorry to hear about your experience with Google Pixel Buds. We'd like to hear more about your experience so we can do our best to help you out with the issue if you can reach out to us here: https://support.google.com/googlepixelbuds/gethelp









