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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 580 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 580 reviews
  • Rated 2 out of 5 stars

    Search functionality is hot garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has some nice features but deal-breaker is the laughably horrible search functionality. I searched in the "Search movies and television" bar for Vertigo, one of the most famous movies ever made, and the result it came back with was the WebMD definition of vertigo, the medical condition. I'm not kidding. In this day of AI, the fact that it's not smart enough to know that I'm looking for a movie called Vertigo and not a medical term is ridiculous. Returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster and stable, the direct ethernet connection is much appreciated.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing a part?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used this yet! When I was going to hook up on my TV, there seemed to be a cord missing? Nothing to hook the TV to the streaming devise?? I was going to take ot back toBest Buy but I’ve been laid up with hip problems! If you can let me know if a cord is missing or if it hooks up a different way, would you please let me know? Missing cord or not? I only have one!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, SharonM. The Google TV Streamer (4K) doesn’t come with an HDMI cable in the box and has to be purchased separately in order to hook up to your TV. madebygoogle

  • Rated 1 out of 5 stars

    I will never recommend Best Buy for anyone ever ag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with the product it’s Best Buy that is horrible. I ordered this product online for delivery to my address. They shipped it to another address in another county and I have yet to get a refund for the product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can't live without it not.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey it's another TV streamer big deal just gave away 5 other one's.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BEST EVER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST GOOGLE STREAMER SO FAR. ITS A MUST BUY!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too buggy keeps getting blue circle. Would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there. Sorry your experience with the Google TV Streamer (4K) hasn’t been the best. Here are two solutions to get your device running smoothly:

      Restart your device:
      1. At the top right of your TV screen, select All settings.
      2. Tap System and then Restart.

      As a last resort you can factory reset your device:
      1. At the top right of your TV screen, select your profile and then All settings .
      2. Select System > About > Factory Reset.

      If this doesn’t solve your issue, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?sjid=1168929876280557452-NC&visit_id=638674861917928406-808865731&rd=1 madebygoogle

  • Rated 1 out of 5 stars

    Not ready for prime time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of Google products, and was excited when this came out. I purchased one and within 5 day the audio would drop every 15 seconds or so. Took it back, got a replacement, same thing happened. Software was up to date. But no go. Maybe if they improve it. But not now.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, dlwebst. We’re glad you’re part of the Google family — that said, we’re sorry your experience with the Google TV Streamer (4K) wasn’t the best. Here’s a few troubleshooting steps to get your audio back on track:

      1. Check if you have a compatible HDMI cable.
      2. Reboot the Google TV Streamer.
      3. Check whether your TV, AVR, or soundbar has an audio offset adjustment setting
      4. Check if the “Dialogue enhancement” and “Volume leveler” settings are disabled. If it’s enabled, turn it off.
      5. Check if the surround sound setting is disabled. If it’s enabled, turn it off.

      Reach out to us if the issue persists. We’re just a click away:: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Good product, BUT....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to compare it to my Nvidia Shield TV Pro, and while it is a great product. The Nvidia is far more user friendly, and more powerful. Nvidia is also $100 more expensive. Otherwise this one performed well, HDR and Dolby Vision output looked great too

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Worth Upgrading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big improvement over the last gen model. The UI is still sluggish, especially compared to an Apple TV. Despite being larger, I also don't like the remote as much as last gen.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, John. We appreciate you providing your thoughts on the Chromecast with Google TV(4k). It’s important for us to get feedback so we can see where we can improve. When you get a chance, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

    • Brand response from Google Nest Support
      Posted .

      Hey there, John. We appreciate you providing your thoughts on the Chromecast with Google TV(4k). It’s important for us to get feedback so we can see where we can improve. When you get a chance, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG Nest

  • Rated 2 out of 5 stars

    Kinda bummed out with live sports!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so sure about this streamer although it looks good on videos, it has been a problem trying to watch the live nba league pass games, the video is blurry or freezing up.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, celticpride. Thanks for sharing your experience with the Google TV Streamer (4K). It’s certainly no fun to deal with freezing issues while streaming live events. For troubleshooting assistance and to get back to enjoying the games, please visit our support page here: https://support.google.com/googlenest/gethelp. madebygoogle

  • Rated 1 out of 5 stars

    No Plex, Ambient Mode slideshow doesn't work right

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been waiting months for this device to arrive, and it's a major let down. First thing I do is uninstall ALL streaming apps. Thankfully it allows you to do that. It comes with a bunch pre installed. Next I try to install Plex and... There's no Plex available. You can search in the app store but it's not there. Evidently Plex isn't supported on this device? Wow might be the only media device on the planet without Plex support. Next I try to set up the advertised Ambient Mode so that I can show my curated Google Photos album of my photography work on my giant 4K OLED TV. Note that my other Google Home devices like the Hub already have this feature but the screens on those all are awful so it ruins my photos. I've been looking forward to a device with Google Photos Album Slideshows that I can run on my TV for YEARS. Well guess what, it doesn't work! There's at least three different menus they give you to try to get you to set up Google Photos Ambient Mode and NONE of them show my personal Photography album! The same album in use on my other Google Home devices. It just isn't there! I counted to do a sanity check, I have 16 albums in my Google Photos account and all the menus for Ambient Mode both in the TV Streamer device and in the phone Home app only show like 8-10 of your albums. Conveniently missing my single album I wanted to display. There's endless prompts for it to made it's own dynamically generated album from your phone photos, but that's worthless. I'm a photographer with real photos to display and this device simply cannot display them it seems. I'm honestly speechless. The only two things I needed from this simple device, Plex and my personal photography album, it can't do. This device is literally useless. I don't care enough to return it I'll probably just toss it in the trash. I'm gonna have to hook up my original 2015 model Nvidia Shield TV and use that for the next ten years. Yikes. What a disappointment.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thank you for taking time to share your experience with Google TV Streamer (4K).

      Google TV Streamer (4K) is designed to work with the Plex app. Navigating to the "Apps" tab and searching for Plex should surface the result. Sometimes, searching for the full Plex app name "Plex: Stream Movies & TV" can also help but if that still doesn't work, our customer support team is standing by and can take a closer look.

      Ambient screensaver will work on this device. We'd love to better understand and help you navigate the problems you're running into with Ambient screensaver. Please contact us at https://g.co/nest/contact so we can assist. madebygoogle

  • Rated 1 out of 5 stars

    Space storage and remote awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely overpriced. Terrible customer service support. I wouldn’t recommend this product to anyone because the remote is just too tiny to use. It’s ok but the storage capacity is terrible it should be at least 64 or 128 GB of storage space not 32 GB. For the amount of money google id asking for it lacks both storage space and the remote control is so small the remote control needs to made bigger especially if you have big hands.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, fredreed. We’re sorry to see the Google TV Streamer (4K) wasn’t quite what you expected. We’re always open to feedback and would like to hear more from you — when you get a chance, here’s our survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Rated 1 out of 5 stars

    Don't bother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pure trash and I'm pretty sure it's compromised as well considering there's someone else's continue watching and there's no way to delete continue watching even though they insist there is, they say it can do things that there's no way it can do and doesn't is false advertisement and janky, don't waste your time and energy much less your money. get an Amazon fire stick instead or just a good Smart TV, you don't need this

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    What was missing from Chromecast for home setup

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google home streamer is the perfect replacement for Chromecast and for any smart TV processor in my opinion. it provides the best of all worlds at a very affordable price for something that will last for years. Pros: - very minimalist look and solid build quality that will mesh seamlessly with any decor or setup. - You can hide it behind the TV with some velcro if you want. - Bigger storage and faster processor than original Chromecast and any smart TV! - Continuous, direct updates from Google who is very good about security patches. you don't have this level of support from smart TV vendors who will have outdated looks 2 years after a TV was purchased. - The ability to have all the apps you want, thanks to Android. so you are not stuck to the smart TV approved apps. - did I mention 32Gigs of storage? this wont run sluggish after a while. - Google assistant with all its Glory, voice commands controls, remote locator. - very nice remote. I preferred the one from chromecast but I understand they needed to stick more things in this one. - The ability to easily pair headsets for private listening is AMAZING. using Bluetooth you can pair any set of bluetooth headsets of any kind as long as it has bluetooth for private listening if you have someone who fell asleep on the couch (Ahem, my wife!). - and the most amazing feature that I have been waiting for is the ability to control Google Home from the TV. this is an amazing feature that is under rated, forget about controlling nest from your TV. how about controlling your security cameras from your own tv! the door bell rings, the camera feed shows up on your TV. in addition to being able to control you Google home connected devices like lights, etc. That was the most important feature that I liked. now I can take my google home hub upstairs to the office and its no longer needed in the living room. - Ethernet port for faster connection. Now the Cons: - no HDMI cable included in the box. - No audio passthrough. those are the only 2 issues I have and they are not deal breakers to be honest. In my opinion this is a worthy device that I will be using for years to come.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi AKK1, thanks for the detailed review! We love hearing that you're enjoying the design, storage and controlling your other devices from the TV. We hear you on the constructive feedback - thank you for sharing those thoughts - we have passed that onto the team. madebygoogle

  • Rated 1 out of 5 stars

    Wasted my time. Don't waste yours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had nothing but high hopes for this even replace my Roku that had no issues handus for about a month or so then all the sudden none of the apps load up

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, Williejohnwhite. We're sorry to see you ran into app issues on the Google TV Streamer (4K) Normally a quick reboot will solve several issues — here’s how:

      1. Unplug the power cable from the streaming device.
      2. Leave it unplugged for one minute.
      3. Insert the cable back into the streaming device.

      If you need an extra hand, reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Offers nothing beyond Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better than built in smart tv functions, and I have a 5 year old Samsung. Searches do nothing other than refer you to YouTube videos, recently watched works occasionally, recommendations are only made for Google services and Netflix, request to play music from a real Google assistant device to the Streamer launch some music streaming thing instead of Spotify or Pandora.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t come close to Shield Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just average. I still take Nvidia Shield Pro any day. Much better and faster than this google device. Also the remote build quality is not great.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey! Thanks for the review. We're always looking to better the product experience, and your feedback helps make that happen! If you keep experiencing issues with your Google TV Streamer (4K), please reach out using the following link: https://support.google.com/chromecast/googletvstreamer#topic=15435243 madebygoogle

  • Rated 3 out of 5 stars

    Hard Pass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. I expected a whole lot more than I got. Outdated chip and lackluster performance. NVidia Shield, a 5 year old piece of equipment works better.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi MatthewF, we're sorry that the Google TV Streamer (4K) didn't live up to your expectations, MatthewF. We value your honest feedback and we'd love to learn more about your experience. Please take a moment to fill out this form. https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Rated 3 out of 5 stars

    Meh at best.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the Google Home aspect, this device is no better than what is installed on my TV. This would be great for an older TV.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello Dexity, we appreciate you taking the time to share your thoughts. We're interested in learning more about your experience so we can better understand your perspective. Would you be willing to fill out this short form to help us gain a deeper understanding? Your insights are valuable to us. https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle