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Customer reviews

Rating 4.5 out of 5 stars with 580 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 580 reviews
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot run any surround sound through, and even when you turn surround sound off, it glitches out and cuts audio so much a movie or show is not even watchable.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi There!
      We can imagine how annoying it is for you that your new Google TV Streamer (4K) doesn't give you the surround sound you expect.
      Please contact us using the link to help you: https://support.google.com/googlenest/gethelp?hl=; Nest

  • Rated 1 out of 5 stars

    Surround sound issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio cutting out on surround sound and it’s been an issue since day 1 and google hasn’t fix. They’ve released a patch update 2 days ago which I’ve installed but did not fix the issue.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi PaulESi07. Thanks for sharing your feedback. We understand you're still experiencing audio receiver issues with your Google TV Streamer (4K). To resolve this issue, we recommend rebooting your device. Please follow these steps:
      - From the Google TV:
      > At the top right of your TV screen, select All settings Settings.
      > Select System Restart.
      - From the power source:
      > Unplug the power cable from Google TV Streamer.
      > Leave it unplugged for one minute.
      > Insert the cable back into Google TV Streamer.

      If the issue persists after rebooting, please contact us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 1 out of 5 stars

    It has no HDMI passthrough

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to replace my aging NVidia Shield Pro with this new device. However, after hours of testing, wiring, rewiring, resetting, etc. I came to the conclusion that it doesn't want to work with certain surround sound formats. E.g. I would play a movie on the Fandango at Home app on my Shield with full Dolby Digital, turn everything off, unplug it and connect the Google TV Streamer to the same HDMI cable, turn everything on and when I start the same movie in the same app I get PCM on my AV receiver. I finally went online and found multiple posts, both on the Google support site and Reddit forums where people came to the same conclusion. Even the specs comparison on Google show the previous Chromecast device has "Dolby-encoded audio (HDMI passthrough)" but the streamer has "Dolby Atmos" which basically means it does not have HDMI passthrough. I am returning this ... can't go back to watching Interstellar and Dune in stereo!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Rhynier, we're bummed the Google TV Streamer (4k) audio experience didn't meet your expectations. While it's true the device doesn't have HDMI passthrough, we still think it provides great all-around quality, but we know it won't work for everyone. Still, we truly appreciate you taking time to leave us feedback, and we hope you're still able to enjoy some of our other products! madebygoogle

  • Rated 1 out of 5 stars

    Goggle Failure

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with any new device, there are a few problems with the Goggle Streamer. It likes to lock up on start up and had lost wi-fi connection twice. I purchased this item two weeks ago and I am ready for a upgrade already. lol I would not recommend this item to someone who is not comfortable with rebooting and wi-fi connection issues. I love the menu and other items on the streamer. I would have thought Goggle would have done a better job before dumping it on the market for us to fix.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello JohnH! Sorry to hear about the hard time you've been having with your Google TV Streamer (4K). Here are some steps you can try to improve your Wi-Fi connection:

      Check if the streamer is too far from your router or modem and see if other devices connect successfully.
      Make sure you’re not using a Wi-Fi hotspot.
      If you're on home Wi-Fi, try connecting directly to your router.

      For more troubleshooting tips, you can visit: https://support.google.com/chromecast/answer/7566322. madebygoogle

  • Rated 1 out of 5 stars

    Buggy mess

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the software and google home app being a nightmare to use, the remote control buttons get stuck when pressing them. Very cheap feeling expiernce.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A streaming device that performs above and beyond!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google's latest streaming device, the Google TV Streamer (4K), offers a significant upgrade for $99. It boasts a sleek, compact design and a noticeable performance boost over its predecessor, thanks to increased memory and storage. It delivers a smooth user experience with an intuitive interface, a redesigned remote, and support for 4K HDR, Dolby Vision, and Dolby Atmos. Ethernet connectivity ensures reliable streaming, and its deep integration with Google Home, including Matter and Thread support, makes it a powerful smart home hub. The Google TV Streamer (4K) is a compelling choice for those seeking a premium streaming experience with enhanced performance and smart home capabilities. The design itself is sleek and will fit most every home or room design. The remote is not overly complex, and also allows you to setup a favorites button for an app you use the most (if you so choose). Overall, I will be making this my everyday streaming device due to its performance and overall easy of use. Love this thing!

  • Rated 2 out of 5 stars

    Wanted to Love IT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't recommend to friends in it's current state. I really wanted to love this and swap out my Nvidia Shield but the voice sync issue after only a few minutes to hr of watching anything is very noticable and off-putting. I hope they fix this and I will re purchase.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi Steve, regarding your voice sync issue with your Google TV Streamer (4K), please try the following steps:
      1. Set the "Volume control" option to Google TV Streamer (4K) and switch to "Auto."
      2. Check if your HDMI cable is certified as HDMI 2.1.
      3. Reboot your Google TV Streamer:
      Go to Settings > System > Restart.
      Unplug the power cable from your Google TV Streamer for one minute, then plug it back in.
      If the issue persists, please contact us at:  https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Faster, but audio sync issues make it useless.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is a welcome improvement, but there is terrible audio lag that cant be resolved. The audio sync issue seems to grow over time, and gets worse the longer the device is powered on. Google is not being very responsive to reports of the issue, so i'm leaving a one star review to try and dissuade others from buying it until the problems are resolved, if they are ever resolved.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey John, we’re sorry for the audio sync issue you're experiencing. Our dedicated team is working diligently to resolve it. To help you troubleshoot, please contact us by filling out the following form: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not support audio pass through and browsing speed is less than fast, really can’t replace nvidia shield

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi PaulC. Thanks for your feedback about your Google TV 4K streamer. We're sorry to hear that you've been disappointed with the audio pass through and browsing speed. We're always working to improve our products, and we'll take your comments into consideration. We'd love to hear more details about your experience here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Makes a dumb TV smart, and travels well

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Google TV Streamer Turns any TV into a smart TV. This thing is pretty great. It’s easy to set up, easy to use, and so far, hasn’t so much as had a hiccup. I have an older TV in one area of my home that isn’t a smart TV…with this unit, it acts like one. First off, the design is great. Rather than being a dongle on the back of a TV, it’s a simple sleek oval shaped puck that sits discreetly on any entertainment center or desk. There is no annoying marketing plastered all of it. A single color with a smooth touch feel. The remote is small enough to feel modern without being so small that you think you’ll lose it. If you do lose it, never fear, there is a button on the puck that you can push to locate it. The remote will make noise until you find it. Connections are simple. You can connect a hard line network cable directly to your router, or connect via wireless if you don’t do the cable thing. The connection to your TV is a simple HDMI cable. The unit comes with the power cord and power brick. It’s long enough to be useful, so you should be good. Setup was super easy. When you turn the unit on, it will guide you through setup using the Google Home app on your smartphone. You can do it all manually, but it’s very simple if you use the app. It comes preloaded with major streaming apps. The best part about it being Google TV, is that you can access the app store and download any missing apps. Since it is connected to the app store, your apps stay up to date and you don’t have to worry about them becoming obsolete as quickly. You also get all kinds of live streaming TV channels if you like to watch old re-runs and such. You aren’t getting your major network and cable stations, but it’s till fun to watch the older stuff from time to time. I use Chrome as my primary web browser and password vault. For me, setting up the apps super easy. In some cases, it simply asked me if I wanted to use my credentials saved in Chrome…done. For others is was just a barcode that I could scan on my smartphone…done. Nothing was difficult. You can, of course, use the remote to type in your username and password in each app if you are “old school”, as if any of this is really old… Point is, it’s very simple to set up and operate. During the setup process, the remote can be configured to control your TV and Audio System. I followed the on screen instructions and was able to get my TV and Sound Bar connected to the Google remote in a matter of seconds. It’s not a full featured remote, so you can’t switch inputs or access settings menus on your other devices, but for power on/off and volume control it works great. The remote include a mic, so you can set up voice search. At one point, it will ask you if you want to allow Google to search across your apps when you ask it to find something. This is a fantastic feature. I’m always forgetting what app has the show I want. Now I can simply ask it to find “show xyz”, and it will find it across all of the apps I have loaded. Now more looking all over for a show. Finally, the portability aspect is a huge plus for me. When I travel, I can throw this in my bag and have all of my preferred streaming services available anywhere I can get an internet connection and an HDMI input. It’s fantastic for a hotel room, air b&b, etc. Just carry all the cable and remote and you are set. I have a little dop kit bag that I throw it all in to keep it organized.

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Setup was rough, but streaming is a dream.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google TV may not be the most popular streaming platform out there, but it's been my favorite for a while. It's got a very nice interface, a broad selection of apps for streaming services and games alike, and (naturally) a search feature that's second to none. The one big downside with them in my experience has been that the hardware isn't great. Most of the options available are either subpar budget devices or somewhat underwhelming in their feature set, so when I saw that Google was releasing a new streamer meant to provide a more premium experience I was very interested. Unfortunately after spending about a week with it I've come to a surprising realization: Google's aced the hardware part but hasn't quite gotten the software up to the same quality. The issues began when I started setup. Usually adding a Google device to my established home is a mostly automated process, with my cell phone serving as the primary interface. In this case, however, the automatic setup failed as soon as I got the box added to my WiFi because it couldn't detect the phone on the same network. My best theory after several failed attempts is that this is because I run a combined setup with both 5ghz and 2.4ghz bands accessible via the same SSID - hardly an unusual practice these days and a somewhat surprising weakness if I'm correct. I was eventually able to get things up and running again going through the manual setup though, which is where I ran into my second issue: the streamer failed to accurately identify the codecs supported by my soundbar. To be clear, the soundbar it was attached to is a brand name unit that's been very reliable and has never had any issues with this before - it just seemed that for some reason the Google box couldn't talk to it. So once again, I had to resort to manual adjustments to get it up and running. I won't lie, I was starting to worry I might have gotten a lemon by this point. But fortunately things went a lot better from there. Once you get through the setup the streamer is very easy to use and has some nice improvements to the old Google TV UI. Almost everything can be controlled through the built in assistant - which you'll definitely want to learn to use if you want to employ some features like sleep timers - with the remote being quite adept at the rest. And the performance is top notch. 4K content looks and sounds great, and there's effectively no startup time to deal with. Based on the fact that the box has already received one software update since I've had it that seemed to fix the audio issues I ran into, I do feel confident that eventually Google will be able to address the issues with the software and turn this into one of the best streaming appliances on the market. But since I don't know what kind of timeline they might be looking at for that... I do still have to take one star off. As it stands now this is an easy recommendation for early adopters and tech savvy individuals, but may not be great for less tech inclined individuals who would benefit most from Google's usually seamless guided setup experience. Once they get those kinks ironed out though, I really do think this would be an excellent addition to anyone's home theater setup.

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey There!
      Your feedback is a gift! Help us make a difference by sharing your experience.
      Please visit the link to let us know what you think.:https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG Nest

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Google TV experience

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google TV Streamer is the successor to the Chromecast with Google TV. The one I have came in the color Google calls Porcelain. Its more of a off white or very light cream color. The remote is same. The remote feels good in hand. Nice layout and buttons feel solid with a satisfying click when pressing. No hdmi cable included so make sure you have another one laying around. Power is a regular usb to usb-c with a small power brick. At the time of writing this it comes out of the box with latest version Android 14. Has access to every streaming app you can think of. Has total of 32gb of internal storage with 26gb usable for apps. Plenty of space for a streaming device. Its snappy. Moving around the menus and loading/exiting apps is smooth. I didn't notice any lag like some of the streaming stick devices have. If you have ever used Android TV or Google TV then you will be right at home. If not its pretty easy to get use to. I personally prefer Google TV over other TV OS platforms such as Fire TV, Roku, Tizen, etc. Supports 4k video at 60fps along with every HDR format. Also a handful of audio formats including Dolby Atmos. And for bluetooth it supports version 5.1. It supports wifi 4 and 5 but not 6, 6e, or 7. I can see it not supporting the 6Ghz bands but in 2024 it should at least have regular wifi 6 support. I find this a very odd choice. Maybe its a limitation of the processor its using? It does have a gigabit ethernet port though which is a nice addition. Although I prefer to use the built in wifi. The wifi has been solid. I've had no issues with it dropping or buffering on my wifi 5. The Google home integration is a great little add-on I haven't seen elsewhere. There is a home preview menu option in settings which allows me to use some of my devices in my Google home including viewing my nest doorbell, nest cameras, thermostat, and lights. You can also get popup notifications on display if someone rings the doorbell. I am not able to do this on my TVs internal Google TV install so this is a welcome feature you get by using this device. You can also ask the built in Google assistant to view your nest cameras. Did I mention this has Google Assistant and a mic built into the remote. Some reasons someone would want this: Turn your non-smart TV into a smart TV Make your older smart TV faster Move from other streaming platform to Google TV platform Want the latest and best Google TV Want Google Home integration on your TV They could have added a better processor and latest wifi standards but then it would have cost more. So this is a nice middle ground on specs and price. I'm thinking this falls more in line with a mid to mid-high tier streaming device. Better than all those steaming sticks out there. Overall I really like it. This is a great choice for anyone who wants Google TV or just flat out needs a solid streaming device. Also if you have nest doorbell or cameras this is a great addition to that ecosystem as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No hd audio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advertised HD audio but google is going to remove that feature.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi Jordan, Google TV streamer supports Dolby Atmos. We currently don't have any plans about this feature being removed. You can also find its specs by visiting the following link: https://support.google.com/chromecast/answer/3046409 madebygoogle

  • Rated 1 out of 5 stars

    This thing is crap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded at least I thought I upgraded from a Chromecast. This thing is crap. It never opens apps. It has trouble opening my library. It is constantly buffering. I hate this thing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no help with an order placed 3 weeks ago. it has not been delierved and they wont do anything. I am on my own

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still a beta product. Does not play Atmos music

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appears to be a beta product still. I was getting run-time error messages when trying to play Dolby Atmos tracks in the Tidal app so I couldn't listen to them even in stereo. Apple TV streams Tidal Atmos tracks like a charm.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We're sorry to hear you're having trouble setting up Dolby Atmos tracks with the Tidal app on your Google TV Streamer 4K. We're here to help and check the options to ensure the correct functionality of your device. Please tap the link below to get in touch: https://support.google.com/googlenest/gethelp?hl=en madebygoogle

  • Rated 1 out of 5 stars

    What do you mean by title?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to Chromecast with. Pitiful! OK to stream with but that's not why I bought it.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, DaleD. Sorry to hear you’re having issues with casting to your Google TV Streamer (4K). Here are the steps to start streaming your favorite apps:

      1. Make sure the mobile device, tablet, or computer you're using to cast is on the same Wi-Fi network as your Chromecast, Google TV Streamer (4K), or TV with Google Cast.
      2. Open a Google Cast-enabled app.
      3. Tap the Cast button Inactive cast extension.
      4. Tap the device you'd like to cast to.
      5. When you're connected, the Cast button will turn solid, which lets you know you're connected.
      6. You can now cast videos, movies, and TV shows directly to your TV.
      7. To stop casting, tap the Cast button > Disconnect.

      Here’s a link with additional information: https://support.google.com/chromecast/answer/3006709

      Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 1 out of 5 stars

    Complete garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the most non user friendly devices one could possibly use

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, ScottV. Sorry the Google TV Streamer (4K) wasn’t quite what you expected. Your feedback is important to us and we’d like to hear more about your experience — when you get a second, share more at this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Turn any tv into a super smart GoogleTV

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two 4K TVs with GoogleTV system built in, and a bedroom tv that just has a proprietary "Smart TV" system. This Streamer turns that TV into a GoogleTV system that is the same as my other TVs. It does a good job of searching my available streaming services and picking out content. Remote is just as good as my "old" Chromecast 4K. Really my only issue with it is the size. The streamer "Box" is fairly big. Not as big as an AppleTV, but it's still a decent sized unit and no easy way to mount to the tv that I can find. Had to get a floating shelf to sit under the tv. Doesn't defeat the purpose, but it's just more clutter on an otherwise streamlined wall. Takes about 6 minutes to set up if you have a houseful of Google devices already. Picture quality is topnotch, and ease of use is spectacular. Loads and streams movies and youtube quickly without a ton of buffering or loading. Just a really welcomed addition to the family of Google Home products. Only one suggestion for Google if they make a 2.0 version of the product... since the base "box" is so big and unmountable, make it magnetic so the remote can be stored on the base, and use a rechargeable battery in the remote. You advertise about being pro-environment but then make it use regular AAA batteries... just a thought.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get an Apple tv 4k

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this since 25th September, it was smooth at first, but as usual with android, slows down after few days. It already feels old and laggy. Get Apple TV 4k it’s miles better. So sad I can no longer return this.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi BeeDee, it's unfortunate to hear about your experience with the Google TV Streamer (4K). Please reach out using this link — we’d like to assist you and get your device back on track: https://support.google.com/googlenest/gethelp?hl=en madebygoogle