Customer Ratings & Reviews

It was the perfect gift for my little brother that loves to fish and do other out door activities

Was working perfectly fine then after only 3 months won’t charge

My grandchildren are thrilled with their GoPro cameras. I only gave 4 stars because the accessories are too expensive.

Everything went well until the setup. The screen turn black all of sudden when updating. It be on yet still a black screen. It will also overheat. Bad product wouldn’t recommend

Honestly just pay a couple more dollars and buy a newer version or different model of GoPro this one is just horrible. Two reasons why are because the battery life is just horrible only last about an hour and a half and the camera quality is just as bad please don’t waste your money on this productz

I would love to give Best Buy a review of these products, but unfortunately, I have not received my order yet. I have not had a good shopping experience. I visited two of your stores on Black Friday to purchase a few items. I was told by a sales team member that one of the items was in stock but could not be located. He only searched for five minutes. He then asked, "why don't you just order it online". My thought was...because I'm here in store, in person. I needed the item for a work project. I reluctantly agreed and ordered online. There's now a problem with the delivery carrier. Here I am going on a month later, and I have no idea when to expect my products. I understand Best Buy can't control third party delivery services, but I feel like this entire situation could have been avoided by a little effort.

Didn’t get to look at the quality of photos or videos. Camera got lost

Love this GoPro.amazing features built in battery. Going to use for backpacking. Can’t wait.

We have a fishing kid in the family that has his own Youtube channel and this was the perfect gift for him!

I bought this with the intention of recording my family vacation of skiing in Europe. I purchased the camera about 2 weeks before my trip, and did the setup with the Quik app and all that stuff, the camera seemed to be working fine at that time. Once I took it skiing in Europe is when the problems started, the camera worked fine for 2 days and then just completely stopped turning on. I looked online for how to fix it but ChatGPT kept telling me that is a "common" problem with this camera. To say I was disappointed due to not being able to capture footage from my family vacation is an understatement and I will never purchase another product from GoPRO, id give 0 stars if I could!

Ehh not battery last about an hour before it dies not really worth the money

Fast shipping, this is for my 9 year old. Wish it came with a memory card and case, but will buy as extras.

Awesome product! Daughter wanted it for Christmas and was excited to find it under the tree!!

Excellent customer service and I was so glad that I could get what I needed all in one place.

Froze up on initial setup. Battery drain when unit was off. Loved the form factor, but decided to go with GP12. Video was way better on the 12 than the Hero at same spec level. Photons were even worse.

My son loves it. We uses it attached to his rc car and it's gives an amazing perspective.

This is a Great camera for a great value! Delivery was fast and right to my door!

Purchased as a Gift - Part of a "Ghost Hunting Kit" Will be used in January...

This product was for a friend she loved it got to take some great shots

Overall good except sizes. I will not recommend it.