Customer Ratings & Reviews

Not researching the Hero’s capabilities prior to purchase is on us. This is not the device we were looking for, so we upgraded and will pass this on to another family member who is less likely to be interested in the more flexible Hero 12.

Go Pro has always been a reliable brand. Excited to give this one as a gift!

Best way to record action on the go! Best Buy has you covered!

Christmas gift for my husband. He absolutely loves it.

This purchase is definitely worth it it’s definitely

Good quality rollers for the boys easy to use and decent battery life

It was terrible. The camera wouldn't hold a charge and then I had to have the receipt emailed to me. I have never once had a good experience with Best buy. Maybe that 400$ gift card would change that?

Granddaughter got this for Christmas and loves it.

Great product!! Gave it as a gift and they love it

looks like what I'm wanting for upcoming projects.

it has exceptional views and the results are spectacular

Delivered on time but unfortunately stolen, im very unlucky :(

I used it about 5 times and it just quit working. I can’t get it working again.

The GoPro Hero camera is a very good action camera that does all the basics. It’s amazingly compact yet still has a pretty full feature set. The device is simple in layout. Two rubberized buttons (power and shutter), the cover for the USB charging port and microSD card slot, and the lens cover, which is replaceable if damaged. There are no external inputs for things like a microphone, so you’ll have to use the internal mics. The battery, rated for 60 minutes at maximum quality usage, is non-removable as well. The chassis is rugged though, and is good underwater to a depth of 16 feet. On the bottom you’ll find the fold out mounts compatible with a seemingly endless number of accessories, and on the back you’ll find a decent LCD touchscreen. You can also do voice controls (toggleable on/off), so you can command it with “GoPro…” for hands free operation. It worked pretty well in my usage. The camera is fairly basic: you get stills at 12MP, 4K video at 30fps, or 2.7K slo mo. No time lapse or burst modes or anything of that nature. It keeps it simple, but for some it may be too simple. Image stabilization is very good, but here’s the wrinkle–it’s not done on camera, but in the GoPro Quik app, so that means you have to import them into the app for IS. While the image stabilization is excellent, I’d overall rate the camera quality as good but not great. Speaking of the app, it’s overall a pretty good experience for importing video and doing quick edits. It’s a bit pushy for signing up for a subscription service, however, which can be annoying. Setup via the app was straightforward, though not without its difficulties: the pairing process repeatedly failed and would not connect. After several tries it finally worked and allowed me to update the camera and use it. Who is this best for? I think given its size and simplicity, it’s an excellent “starter” action camera to get into the GoPro ecosystem. This could be either a very casual user or perhaps for one’s children who might have an interest in using such a camera. And given its size–you can fit it easily in a lot of pockets–it’s very portable. I will be traveling internationally soon and this will definitely be going with me.

Liked it but ver few settings no stabilization only through the app did not like how everything was done through the app

I have been on the fence about getting a new GoPro for a long time now. I love the functionality of the high end models, but the price is restrictive for me based on the fact that I would not use it daily. The new HERO camera is perfect for me in this scenario! The price point is excellent, and it still films 4K video, which is very impressive. It is very small and easy to throw in my backpack, and clip onto my helmet to gather some cool footage when I go for a ride, or even to use when riding to work to have record of any accidents that may happen. There are definitely some tradeoffs on this model and I will go over those below, but they should not deter you from snagging this compact 4K camera to use for your adventures! Pros: - Price. - 4K Video Quality. - Portable size. - Lightweight Cons: - No removable battery. - No physical image stabilization, it is all done in the app. - Limited options on Slow Motion videos. Overall if you are a casual user and just want to get into the POV camera scene, the HERO is a fantastic option for you. If you want all the bells and whistles though, opt to spend about double and get the Hero 13!

Used only a couple times, now it won't function properly at all. I will never buy a GoPro product again. GoPro was not subjected to any rough handling or even water. Just died sitting waiting to be used again.

This device has a very cool idea behind it, but when put to the test, it couldnt handle it. Wifi connectivity issues, content issues, and just an overall bad app experience made this a terrible purchase for me. Gopro, you lost my respect.

Yery disappointed in this camera. I’ve been on 2 really important trips and was not able to use the camera at all. For some reason it will not stay connected es long enough to complete the update and therefore without the update the camera is just useless. I will be going to try and get a refund today.

Returned it because video quality in anything other than bright sunshine was garbage.