Customer Ratings & Reviews

NOT a review of the product. But extremely poor handling of delivery by BestBuy. Item was not delivered by FedEx, their tracking shows Out for delivery 3 weeks later. Tedious and frustrating process to get my money AND rewards back. Almost a month and still waiting for my refund. Reached out via chat, phone several times. Awful way to treat your customers.

I am not satisfied with this camera. The battery runs out very fast and you need cellular service. Not as fun to use, especially when the camera gets hot during use. There should be a disclaimer do not take this camera on a plane with the battery inside. Don't waste $349.99 on this GoPro

Bought this for a cruise/scuba vacation. This kit clearly states it comes with everything you need to get started(of course we got the underwater housing separately). This would have you think it will work right out of the box but it does not. We now have no time to purchase one before the cruise so we are screwed. Thank you for being misleading.

The Hero 12 Black is the latest and most advanced action camera from GoPro, the company that pioneered the action cam genre. It offers stunning video quality, impressive battery life, and a range of features that cater to both casual and professional users. One of the main selling points of the Hero 12 Black is its video resolution and frame rate. It can record up to 5.3K at 60 frames per second, or 4K at 120 frames per second, delivering crisp and smooth footage in any situation. It also supports HDR (High Dynamic Range) video, which enhances the contrast and colors of the scenes, making them more vivid and realistic. The Hero 12 Black also has a new HyperSmooth 6.0 video stabilization system, which reduces the shakiness and distortion of the video, even in low-light or fast-moving scenarios. You can also lock the horizon in any direction, giving you more creative control over the orientation of your shots. Another feature that sets the Hero 12 Black apart from its predecessor is its improved battery life. The new Enduro battery can last up to 2.5 hours at 1080p30, or 1.5 hours at 5.3K30, which is twice as long as the Hero 11. This means you can capture more action without worrying about running out of juice. The Hero 12 Black also has a new power management system that prevents overheating and optimizes performance. The Hero 12 Black is not only a great camera for capturing action, but also for sharing it. It has a new vertical capture mode, which allows you to record videos in a 9:16 aspect ratio, perfect for social media platforms like Instagram or TikTok2. It also has a new Bluetooth audio support feature, which lets you connect wireless headphones like the Apple AirPods to record sound or give voice commands to the camera. You can also use the GoPro app to edit, stream, or upload your videos to the cloud or your favorite platforms. The Hero 12 Black is also compatible with a range of accessories that enhance its functionality and versatility. One of the most notable ones is the Max Lens Mod 2.0, which is an optional lens attachment that enables a super wide-angle, 177-degree field of view in 4K60. This gives you a more immersive and cinematic perspective of your surroundings, as well as a better stabilization and horizon lock. The Hero 12 Black also has a standard tripod mount, which makes it easier to attach it to any tripod or mount without needing an extra adapter. The Hero 12 Black is not without its flaws, however. One of the drawbacks of the camera is that it drops the GPS feature that was present in the previous models. This means you can no longer add location data or speed overlays to your videos, which might be disappointing for some users who want to track their activities or show off their stats. Another limitation is that only a few headphones support the wireless audio feature, and the compatibility list is not very clear. You might have to do some trial and error to find out which ones work with the camera. Overall, the GoPro Hero 12 Black is a remarkable action camera that delivers high-quality video, long battery life, and a host of features that make it easy and fun to use. It is suitable for anyone who wants to capture their adventures, whether they are casual or professional users. It is also a durable and waterproof camera that can handle just about any environment. The Hero 12 Black is not perfect, the minor drawbacks are not deal-breakers for most users. I would recommend the GoPro Hero 12 Black to anyone who is looking for a quality action camera. I give it 4.5 stars out of 5.

The GoPro - HERO12 Black Action Camera Bundle is a comprehensive collection for the action camera user and should be on your shortlist. The Hero12 Black camera itself represents a modest improvement from the earlier version but probably offers worthwhile evolutionary tweaks. I wasn't bowled over by any specific improvement but appreciate GoPro's continual refinements. The real "hero" in this offering is the second battery! Like it's predecessors this camera suffers from relatively brief battery life so the inclusion of the second battery can be a life saver! This is particularly relevant since charging the batteries is an in-camera arrangement and takes about 90 minutes per battery! (You can purchase an external charger if this gets to be too annoying!) Like its older siblings this camera runs hot if you are shooting extended hi-res videos. Like all lithium batteries the life is also affected by cold weather. If you can you should tuck the camera into an interior pocket when you are not using it. Another annoying issue is related to the Quik app. This has happened to me before on initial setup and firmware upgrades. The connectivity is very spotty and it may require multiple attempts to get the process to complete. Once completed things seem to be relatively stable. The positive features of the bundle are many. The camera itself shoots excellent quality video and there is a rich set of advanced features that allow you to control framing, exposure, resolution, stabilization and much more. Mercifully the default operation is run under an "Easy" button that sets all of these to reasonable values to get you running out of the box. Once setup, the app is pretty intuitive and comprehensive and you can do virtually anything from the app that you can do on the camera itself. This is a blessing since I find the phone to be easier to navigate than the tiny screen on the back of the camera. One last thing - the good folks at GoPro have decided to put a number of features behind a subscription paywall. Their marketing folks are quite aggressive and you will get hounded to buy the offerings. In conclusion - this camera takes stellar video and is light and rugged. And now that it is bundled with an extra battery and some useful mounts it definitely deserves your consideration.

The GoPro Hero 12, like it's predecessors, delivers stunning, high quality action videos like no one else does. The detail and colors are really good. It's like reliving my adventures in high-definition glory. What blew me away, though, is how this thing handles low-light situations. I took it out for some night shots, and I couldn't believe the clarity and vibrancy. It's like the camera has its own built-in spotlight. And the image stabilization? It's like magic. I took it on a mountain biking trip, and the footage is smoother than I thought possible. The design is classic GoPro – tough and ready for anything. I love that I can take it underwater without worrying about extra gear. The touchscreen on the back makes navigating through settings a breeze, and the controls are so user-friendly. It's like they designed it with adventure enthusiasts in mind. I've dabbled in photography too, and the 23-megapixel sensor delivers some stunning shots. Shooting in RAW gives me the flexibility I need for tweaking later, which is a huge plus. Connecting it to my phone with Wi-Fi and using the GoPro app is a game-changer. Remote control, quick edits, and easy sharing – it's become my go-to tool. And with all the mounts and accessories available, I'm having a blast experimenting with different angles and shots. Battery life is decent, but if you're going all out with that 5K recording, having some spare batteries is a smart move. Yeah, it's not super cheap, but considering the features and the quality it delivers, it's an investment in capturing memories like never before. If you're even remotely into documenting your adventures, the Hero 12 is worth every penny.

I bought the GoPro expecting a better recording experience from my iPhone, I have been severely disappointed and completely regret buying this 500$ torture device. Issues so far: Battery barely lasts 40 mins on “highest” recording resolution, device overheats? Zoom and resolution in general is terrible. GoPro app is cumbersome and expensive.

One-star rating for Best Buy. Item placed by carrier in the center of the front yard, visible from the street as per delivery photo. Resulting in item being stolen. Best Buy made the decision to decline a refund or exchange.

The Go Pro Hero 12 is a remarkable action camera. The camera has phenomenal resolution for images and videos. The battery lasts quite a bit longer than other action cameras that I have used usually they only last about an hour but this one seems to last quite a bit longer than just an hour at least 50% longer. Overall it has a beautiful sturdy design. The fact that I can connect it to my headphones over Bluetooth is amazing. It was beyond simple to set up, charge the batteries, get the app on your phone, and once the camera has turned on (I did this while it was charging), begin the setup process. The live view from your phone is slightly delayed, but not by enough to make a difference. It works flawlessly. Overall I would highly recommend any of the Go Pro Hero cameras but especially this one, because they have really stepped up their game in the action camera world. I'm very happy with the camera and I look forward to continuing to use it in conjunction with my other cameras to produce content.

Not matching with my usage expectations. May be good for very active users .

If this is your first time getting a GoPro, then this is a great starter kit for you. I bought this GoPro bundle so that I could record some videos for my new youtube channel, and I absolutly LOVE the bundle. The bundle itself comes with the GoPro camera, as well as some accessories for the GoPro camera, and I can honestly say that as a new GoPro customer. I like the idea of purchasing a starter kit, as it gives me the abililty to try out some accessories, while also figuring out which accessories work best, in the various settings that I will be recording in. I also like the micro SD card that is included in the bundle, as it has alot of storage, and it is perfect for recording videos on. If I were to evaluate the product more, down to the minor details, my response for each of items in the bundle, would be listed as follows: The Micro SD card: I intially had some problems setting up the Micro SD card on my computer, and I eventually came to the conclusion, that the Micro SD card adapter didn't work. As a result, I instead used my type c to Micro SD card adapter, and that seemed to resolve any issues in connecting the SD card to my computer. This was a minor issue, but it is a noticeable issue that I think samsung should look into, as there may be some customer that aren't as fortunate as I am in having a spare adapter. Go Pro Camera: I was abosultly blown away by the Go Pro camera itself. There are alot of different features on the Camera, including many different resolutions that you can record in. For example, you have the option to record up to 5K videos if you wanted to. There is also different modes on the camera, such as photo and video, and this is perfecting for intially testing the camera as a whole. Another thing I like about the camera, is that there is a screen on the back of the camera, and there is also a screen on the front of the camera. This in turn helps make it easer for the user to record, which I like. There are also some other features in the camera, that just makes it worth to to buy this camera as a whole. Go Pro Batteries: I like the two batteries that came with the Go Pro. Both of them work, both are rechargable, and the quality is excellent. I also like the tap on the end of the batteries, as those tabs make it easier to extract the battery if you need to. Go Pro Handler: I like the handler along with its attachment screw that came with it. The Camera holder quality is in good standing, and it is perfect if you need a something to hold your camera, while you are using in a setting where you need to hold the camera. I also like the wrist strap as well, it is a perfect security measure, in case you were to drop the holder itself. Head strap: I like the head strap with its attachtment screw. The head strap is perfect in a setting where you want to use the camera, but you don't want to use stand or the handler. I also like the the tiny bubbles that are inside of the head strap, as it helps to provide grip an object that needs it. I can also say that the strap is high quality, and the attachment screw as works for the strap as well. Case and everything else: The Case is very high quality, and I like how thick it is. I will say that the case is perfect for instances where you make accidently drop the camera, it helps protect camera, along with all of its accessories. I also like the various warrenties and manuals that come with the Go Pro, including the quick starter guide that comes with it. The quick starter guide is perfect for first time customers, and it guides the customer in a step by step visual on how to install the camera. Overall, I am impressed by the bundle, and I would recommend it to anyone that is intereted in a Go Pro Starter Kit. The only thing I ask, is that samsung should look into the Micro SD card adapter, if it doesn't work, there will be problems from the customers perspective, beyond that, it is a good bundle.

Go pro has figured out how to create a highly portable high-quality camera built tough for the elements. Whether you like to vlog or use it out in the elements, its amazing quality is perfect for on the go and it’s highly versatile utility is what sets it apart from most other cameras. The build quality is excellent. You have a hard plastic encloser with rubberized edges around the front and screen on the back. The back screen looks great, is responsive, and the screen is big enough you can see what you’re recording and can easily thumb through the options. The front screen is quite a bit smaller but it’s enough to provide limited information, but more importantly, there’s enough screen to make sure you’re in frame. The power button and action buttons are a bit stiff but easy to press but not easy to accidentally press. The door hinge to access the memory and battery compartment is very stiff. I imagine this is to help with the water resistance, but it takes quite a bit of finger strength to work it loose for the first few times. The picture quality is fantastic. I took some indoor shots in a darker environment which had very good low light capture. But outdoor photos is where this shines. There is an excellent balance between warm and cool colors that look very natural. I did most of my recording in 5k 60fps, because why not? You can adjust the framing for a very wide capture albeit with a bit of fish eye effect, but I used the linear framing which worked just fine. With all the settings I’ve tinkered with, my videos have come out as MP4 which has a high level of compatibility. There are settings you can adjust which provides more flexibility in editing software, but so far, I’ve only seen MP4. The orientation lock ensures you get a stable video that stays level with the horizon. You can rotate the camera a full 360 on the z-axis and keep your picture upright. For example, if you’re using the selfie stick and walking, you have increased stabilization from bounce but also if you adjust your arm or if you need to rotate to avoid an obstacle, your shot is always in the right orientation. Setup using the GoPro Quick app was seamless and provided a quick way to get the GoPro connected to the WiFi and provide updates. You can also manage cloud storage and downloads from the app as well as controlling the functions of the camera including starting a recording or a capture, live streaming, downloading media to your phone or cloud (must subscribe to GoPro service). The screen controls are intuitive and easy to use. Options are accessed by either selecting from options on the screen on swiping from the edges of the screen. You can change modes, by swiping right or left from the edges of the screen. Swipe down for additional options and preferences, and swipe up to replay videos and view photos. Additionally there are onscreen options that allow you to change resolution, aspect ratio, frame rate, orientation, and much more. What’s great is the amount of customization if you like your videos to have a certain look or if you prefer to capture lower quality but higher frame rate for great slow-motion shots or in a quality that can be quickly uploaded to the internet. There’s a pro settings option that opens some more fine tune settings if you want to customize even further with savable profiles if you have certain settings you prefer for different environments which make switching super easy to do. The action camera bundle comes with great accessories that help make sure you can get some of the best possible footage. GoPro has a great mounting system which allows you to mount it on pretty much anything. There’s an included floating grip (selfie stick is how I would explain this to most people) and headband mount as well as a singular mount you can stick to almost any surface using the 3M sticky pad already placed on the underside. The headband is fairly comfortable. I have a bit of a large head but it fit well. My only complaint is the side adjustment sat right above my ear so it was a little uncomfortable, but not a deal breaker. The best part is they give you two batteries and two mounting screws so you can quickly switch between mounting gear and you have enough batteries included for hours of video and capture. Luckily, if you find yourself needing more batteries, I was happy to see that they do not charge overly expensive prices for their official batteries. There’s a reason a GoPro is a household name at this point. They’re fantastic camera’s that you know by name. This isn’t any exception. With a ton of features, ease of use, fantastic video quality and stability, it’s not hard to choose this as your camera on the go. This bundle comes with accessories to get you started on your action camera journey.

Moving up from my reliable GoPro Hero 5 Black to the Hero 12 Black Action Camera Bundle has truly been a transformative experience. The advancements in this latest model have truly impressed me, offering a host of features that enhance my overall adventure capturing and creating experience. This bundle not only represents a significant upgrade but also introduces features that make it very intuitive and user friendly. A few of the notable improvements is the inclusion of voice control, allowing for hands-free operation, a front view screen, and the ability to use a Bluetooth or wireless microphone. The introduction of voice control is a hands-free delight. Being able to initiate recording or snap a photo with a simple command is not just convenient; it adds a bit of spontaneity to my shots. The camera's front screen viewing adds another layer of usability, making it easier to frame shots and monitor recordings when in selfie mode. The versatility to use Bluetooth or a wireless microphone allows me to enhance my audio experience effortlessly. Whether I'm narrating my experiences or capturing ambient sounds, the Hero 12 excels in delivering quality audio whether via the built-in microphones or the ability to add an additional mic. The camera's image and video quality at 4K resolution are impressive, delivering clear and detailed visuals. With vibrant colors and sharper details, the Hero 12's lens seems to have a knack for transforming ordinary scenes into cinematic moments. The improved image stabilization contributes to smoother footage even in challenging conditions, whether I'm in motion or amidst the action, the Hero 12 ensures my footage is exceptionally smooth, a noticeable improvement over the Hero 5. It's a remarkable enhancement, especially when reliving high-energy moments or trying to keep up with my young children amid having fun. A noteworthy aspect of the HERO 12 is its mod-ready design, allowing for customization with various accessories and mods. This means I can customize my Hero 12 to suit specific needs or creative visions, expanding its capabilities as my adventures evolve. I can simply twist the front the lens off and add a different lens or snap on an attachment that is needed for a specific scene or environment. I have yet to purchase any additional mods that are available but am excited about the possibilities. Navigating through the menu and adjusting settings is intuitive and user-friendly, thanks to the responsive touchscreen. The overall user interface is well-crafted, making it easy to frame shots and access features with minimal effort. In addition to the camera's standout features, the bundle includes essential extras making for an overall enjoyable experience. The carrying case provides a secure haven for all my GoPro essentials, keeping them organized and ready for action. The head strap adds a hands free point of view recording and ensures a snug fit during dynamic activities. The included two Enduro batteries means I'm well-prepared for extended shoots and the float handler adds an extra layer of security, ensuring my Hero 12 stays afloat during water-centric adventures. The handler is also helpful for recording and keeping my fingers out of the shot or even using as a small selfie stick. The GoPro HERO 12 Black Action Camera bundle proves to be a significant upgrade, particularly for those transitioning from older models of GoPro action cams. With features such as voice control, new enduro batteries, mod-ready design, front screen viewing, exceptional image quality, and wireless mic capability, it is an exceptional upgrade for the usual GoPro price. The included bundle accessories further contribute to its versatility, and desirability, making it a well-rounded package for anyone looking to elevate their action-capturing capabilities. I highly recommend this camera for those seeking both performance and convenience.

Bought a geek squad refurbished. Unit would move from screen to screen in menu and seemed frozen. Had to return. Disappointed.

Something is wrong with their email system. I’m not getting any emails from Best Buy. Didn’t get an order confirmation email and couldnt receive my electronic gift card.

Bought this for making training material. I found editing videos very difficult. Very complicated to use. Should have opted for something simpler.

The GoPro - HERO12 Black Action Camera Bundle - Black is one of those rare products that set the standard for all else to follow! GoPro was one of the original players in the action camera game, and they've been leading the pack ever since. The GoPro Hero 12 raises the bar even higher, with a killer feature set, and easy usability. With just 2 buttons, a touch screen, and a well crafted menu, it is easy to navigate the different settings and features. Also available at no charge, is the GoPro QUIK app for your smart phone, that lets you edit the photos and videos you shoot, and can also control the GoPro camera remotely. The built in stabilization is so good the video results look like they were shot using a Gimbal. And what's really neat is you can edit the videos in post processing with GoPros Quik app to change the focal settings of the lens from wide angle to conventional. You can also change the video settings to horizontal, or vertical, depending on what website you want to post too.. The bundle comes with an extra battery, a floating handle that is useful for holding the camera with one hand, and can also be used for selfies, and a headband for using your GoPro in first person mode, if you want to keep your hands free while filming POV style. The GoPro 12 is another home run for GoPro, and I can easily recommend it to anyone into photography, video, selfies, youtube or other online video or photography sights etc... Maybe even pick up more than 1 so you can film from multiple points of view at the same time...

It was perfect timing that his wonderful bundle of joy was delivered right before Thanksgiving. We were heading up north to have a family reunion and the GoPro HERO12 didn’t disappoint. Taking pictures was a breeze with the 27 MP camera. The colors seemed to be true to reality with no over saturation (which, of course, can always be adjusted to your preference in editing). Note: you will need to supply your own microSD card. Video quality is VERY good, coming in at 5K resolution. More importantly, and considering the physics of using something so small (a plus) to take your videos, the image stabilization is quite impressive. I’m looking forward to using this underwater next summer. It supposedly has an underwater depth rating of 33 feet. Speaking of which, the Handler, which is supplied with this bundle, is buoyant…and one end is a bright orange, so it would be easy to find if it took an unexpected dive in the water if, for example, you left it on the rail of your bass boat and hit a ‘bump in the road.’ Just sayin’. Nope. Never happened. I swear… Everything in the GoPro HERO12’s bundle seems to be rugged in quality — and remember, you’re getting 2 batteries, headgear to mount the camera, the floating Handler, the camera, and a well-constructed case to keep it all together. Perfect.

I had been looking for a camera for me to use on family trips and my son to be able to use also. I was looking at some bigger cameras but to GoPros always piqued my interest. So I finally caved and picked this one up as we had a family trip coming up and wanted to try it out. One of the best things about GoPros is their ease of use just hit the button and your off. So as we started to get ready to leave our trip I decided I’ll give each of my kids some time with the camera filming whatever they wanted and we could later stitch it together as a family film. My kids had a blast filming. When we got to my parents house my oldest son was excited to try the headband so he could film himself and his brother playing in the backyard on bikes or on the playground whatever they could do to get cool footage. We used the camera as we visited family and after the trip we uploaded it on my computer and took a look at it. The footage looked so good the quality is great and the stabilization is amazing as my kids ran around with it the video always came out clear. These cameras are amazing and great as they can be used for so many things we can’t wait to use it on our next trip to Disneyland, and I couldn’t recommend it anymore

The GoPro cameras are amazing. They're known for their quality and resilience and the camera here is no exception! This is a great starter bundle for any adventure or activity you want to bring your camera along for. I found the head strap to be comfortable enough to wear on my bare head for 45-ish minutes without fatigue. The Handler stick is comfortable to hold and is thick enough to feel secure in your hand. Great for underwater filming or even regular vlogging. The extra battery is very much appreciated and came in handy several times. The carrying case is nice, however, I do wish it had some sort of velcro or fabric that separated different portions of the case so that everything has a spot to fit snugly. I am not a fan of just throwing things in a case and letting it all jumble around. The footage is crisp and I do appreciate the front-facing screen, especially when I'm recording myself. I love that I am able to get other accessories for it as well which is why I think it's such a great all-in-one package. I definitely recommend it!