Customer Ratings & Reviews

This the best GoPro I have owned. I have had almost everyone since the six and the removable lens and auto detection of the mid lens is fantastic!

The best purchase I've made, very good quality Five stars

I bought the Hero 13 Black directly from GoPro late last year for an overseas trip (thanks to the airline I wasn't able to go). When I opened the box I was taken aback because the camera requires an update before it's first use (shouldn't these cameras be ready to use once they're purchased?). Customers are advised to use the app or try a manual download. Neither worked for my camera, so I returned it for a refund. I then purchased another Hero 13 Black from another vendor. When I tried to update the camera with the app, it didn't work. Fortunately, I was able to get the update done manually. But it is a troublesome process. A process that, I believe, the customer should not have to do. I recently discovered that GoPro has another update for the Hero 13 Black (version 2.02). This update will allow the camera a anamorphic option that it did not have before. Once again when I used the app to do the update, it did not work. I tried the manual update, and it did not work either. I contacted GoPro and ultimately they offered to exchange my camera for a new one. This new camera will be my THIRD GoPro Hero 13 Black! And the best part is, I never used any of them! All these issues stem from the updates that they issue for the camera. All these problems are an inconvenience for the customer, and they're just plain ridiculous! In the future, I won't be buying anymore GoPro cameras. Their cameras and their reliability have tanked! Ultimately, I do not recommended this product. Buyer beware!