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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 254 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the HERO13 Action Camera's remarkable video quality, long battery life, and ease of use. Many appreciate the improved stabilization and the return of the built-in GPS feature. However, some users report issues with the camera overheating, particularly during extended use at high settings. A few also mention challenges related to the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 254 reviews
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    Go pro Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it open box and went to pick it up at an out of town best buy and the process was grueling. I had ordered it online and when I got to the store (despite the order saying it’d be ready that day) the employee said there was a hold on my order. I waited around until the store closed to see if the hold would be removed. When the clock hit 8 I got an email saying my order was canceled. The employee told me I could just purchase it again in person now that it was canceled, but because I had already paid for it once, I didn’t have enough money on my card. Luckily I had brought my girlfriend with me and she paid for it and I paid her back a few days later when the money got refunded. Its an awesome product, but I have to say I hate online orders to in person pick up. As for the GoPro itself, I love it. I have used it many times for swimming, diving, surfing, and soon sailing. Image quality is amazing. Battery life is stellar. Amazing product.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Worthy Upgrade or for a New Action Camera User

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hero 13 Black is the latest in a long line of GoPro action cameras and, as always, there are a number of new features and innovations. One significant feature is something that was taken out of the Hero 12 Black and was probably restored due to popular demand: GPS support. It’s optional whether or not to enable it, but many people (myself included) find it to be very useful. As far as innovations go, the interchangeable lenses are the biggest deal, but since I only have the lens that came with the camera there’s nothing more for me to say at this time. Another has to do with some new available accessories. One is a magnetic mount that snaps to the bottom of the camera. This allows you to mount the camera using a standard GoPro mount but then quickly snap the camera itself off and on. There is also an available replacement side door that has contacts for supplying external power using a cable that snaps onto the outside of the door. This is superior to the older “USB pass-thru” door that was not watertight and allows the camera to be used with an external power pack while filming underwater or in other wet conditions. I’m not sure if this door is compatible with older cameras or not. You have to supply your own high-speed micro-SD card, and after installing that and the included (and larger) camera battery, the initial setup goes quickly, assisted by the “Quik” smartphone app. Once the latest software update is installed and a few other questions are answered, you are good to go! There are a lot of available settings for the camera and for each of the various modes that it operates in, but GoPro thoughtfully has the most commonly-used settings packaged up in what they call “Easy Controls” as opposed to the “Pro Controls”. The main capture modes for the camera are Photo, Video, and Time Lapse. I’ll be using the camera mostly for video and in the time I’ve had it that’s the only mode that I’ve explored in any detail, but I can see that Time Lapse could be fun to play with in the future. It even has a way to set the camera up overnight facing up to make a time-lapse video of “star trails” rotating across the sky. There are also some interesting video options such as the slow-motion capability. Slow motion in a video or film is done by shooting the scene at a higher frame rate than normal so that when it’s played back at normal speed it looks slowed down. The Hero 13 can shoot bursts of video at an astounding 240 frames per second; when played back at the standard 30fps the motion is slowed down by a factor of 8x! This can only be done in short bursts since it understandably tends to overheat the camera. After taking videos there are a number of options for how to save and/or edit them. The camera can be connected by USB to a computer for direct copying of the files, which are in MP4 format. It is also possible to have them automatically upload to the GoPro cloud service, although a subscription is necessary for that useful feature. The Quik app on a smartphone or tablet is another a good way to upload them and has a lot of decent editing features. The two limitations of these cameras are the storage size of the SD card and the battery capacity. The battery issue can be alleviated either by carrying extra batteries or by attaching a power bank to the USB port, which requires either a pass-thru door or the new magnetic connection door. There are an endless number of applications for an action camera, but I’m sure that mine is one of the less common. I got this mainly so that I can make videos from my bicycle that can be used to create rides for a popular indoor cycling app. When processed, users of the app worldwide will be able to ride my routes on their indoor bike trainers with the same effort that it takes to ride them “in real life”. This requires me to take video with 4K resolution and a 16:9 (Wide) aspect ratio at 60 frames per second with Hypersmoothing. That frame rate allows the app to speed up or slow down the playback according to the effort that the rider is exerting. GoPro Hero cameras are the only ones certified for taking these videos and the Hero 13 Black is the latest that’s been approved. I haven’t had time to film a full-length route as yet but my early testing has had excellent results. I’m especially impressed by the way that the “hypersmoothing” feature completely takes out the small bumps from the cracks and tar strips in the pavement and am looking forward to doing a full-length ride with the Hero 13 Black in the near future. No matter if you’re an experienced action camera user with an older model GoPro (or other brand) or are new to all this as I was, you can’t go wrong with this easy-to-use and powerful new product!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Action Camera, but the Good Stuff Is Extra

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Hero 13. It’s a great action camera and GoPro has been making great action cams for a long time now. There is a lot new for the Hero 13, but most of it is separate from the camera itself. In the box you’ll get the Hero 13 camera, a single battery, a USB-C charging cable, and a curved adhesive mount. You’ll almost certainly need some additional mounts and accessories to really start using this and I started with a basic kit from Insignia just until I got an idea of what I wanted to use this for. The shape and design of the camera should be familiar to anyone who has used a GoPro in the recent past. You have the shutter button up top, the power/mode button on the side, the battery door on the other side, and the mounting points on the bottom. Up front there is the single lens and front screen and around the back is the 2.27” touch screen. The camera feels very solid and I’ve no doubt it can stand up to harsh conditions. With the Hero 13 they introduced a magnetic mounting system and the battery door can also now be replaced with new one that has a magnetic charging cable so you don’t have to open it to charge. Unfortunately neither of these things are included with the Hero 13, which feels like a bit of a disappointment considering how prominently they’re featured in the advertising and it would have been a great differentiator from the older Hero 12. Also new for the Hero 13 are a set of optional ND filters and lens mods that attach in place of the protective lens cover and I think these could really add something different to the experience. Eventually I do want to at least get the ND filters and another lens. Using the camera is pretty intuitive, especially for such a small a screen. I found the interface to be just a bit sluggish, but overall it’s easy to work with. You get a lot of choices in terms of how you want to record photos and videos in the menus without things getting overly complicated or hard to understand. I was able to get the basics of switching modes and settings down within the first 15-20 minutes of using this and I’ve never owned a GoPro in the past. Videos and photos both look great on the Hero 13. I found myself gravitating towards the ‘Linear’ modes for most of what I recorded to avoid the fisheye effect, but depending on what you’re recording it’s not that bad on wider settings. Photos and videos do get pretty grainy in darker settings though and the noise reduction is a little aggressive. I do wish the image sensor was a little bit larger like some of what the competitive action cams have done, but the reality is I’m probably mostly going to be using this in bright outdoor settings anyway and in general I was happy with what this camera put out and the colors look great. The HDR clips I captured in particular just look so good. The audio quality from the mic is okay but not great - something that can be augmented with yet another accessory or you can also connect a Bluetooth microphone. The battery life is pretty good and where I was generally recording at 4K or 5.3K at higher frame rates I was seeing maybe an hour or so of battery life. The battery for the Hero 13 is also new and a slightly higher capacity. I’ll definitely be purchasing at least an extra 1 or 2 batteries in the future though. Overall I think the Hero 13 is great, but in order to get the full experience you’ll need to be prepared to spend a bit more on all the mounts and accessories you want. Even with the GoPro subscription that discounts the accessories they can get to be very spendy directly from GoPro, but fortunately there’s a whole world of 3rd party accessories out there so you can save on a lot of them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Camera Since Hero4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Hero 8. Friends have the 10 and 11. Noth with different features. Demo on the 12 was pretty cool. Decided to pull the trigger on the 13. Stabilization software is incredible. Tested between the 11 and 13 on several downhill biking trails and am thoroughly impressed by the 13. The 11 does a great job, but the battery life is way shorter than the 13. My friend decided to upgrade after our ride. Now we both have the 13 and enjoy the smooth footage of our rides. Only gripe with the 13 is accessory compatibility. Older mounts tend to not be as compatible and this may be due to the shorter folding legs. Otherwise, best camera I have purchased since Hero 4.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Video quality

    Rated 5 out of 5 stars

    Fantastic Upgrade over my GP Hero 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic upgrade over by GP Hero 5. Love the video quality and ease of control in the app. Battery life significantly improved also. Caught it on sale and received an extra battery too!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Nice upgrade over the Session

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a long awaited upgrade from the GoPro Session. The upgrade in picture/video quality is worth the price alone, but it also features a front-facing screen which is very nice. It also has good stabalization built in which makes videos while moving around look very smooth. Build quality is good, and can't wait to use it while paddleboarding.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    High Quality Video, Long-lasting Battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a GoPro fan for many years, and I assure you - you would love this latest GoPro 13 camera. It records awesome sports action videos in high smooth video quaily. The sound quality needs some improvement, but maybe I need a good external mike. Oh, and I really love the extended battery life - it lasts more than an hour on full charge. Gone are the days of swapping batteries every 15 mins!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    GOPRO 13

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to use and set up. Wife used it strapped to her bike helmet. Quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    Great utility and battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first GoPro. I bought it primarily to be more active and take footage but I took this on a two week vacation. It was great for both photos and videos. The quality is amazing and I love how shakes/bumps rarely show. The battery lasts a long time, as I had it with me wherever I went during my trip and only had to charge it twice, but once would’ve sufficed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Travel friendly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Gopro for the simple fact of wanting to record my dogs hunts. I didnt relize how versatile this product could be for just a daily use of someone who likes to keep memories of a lot of life events no matter how big or small. This gopro is extremely travel friendly, it is such a small product yet captures such beautiful large views. It is so easy to use, battery life seems to be great, as i only used it for videos so far, has a screen on the front and back so you can see yourself in the view. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Every upgrade to a newer generation is always a +

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect upgrade from the hero 9. can't wait for the weather to get warmer and try out all of the features. Upgraded resolution for videos is always a plus. Too excited to try them out. definitely recommend it if you're debating it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    New Hero 13 Black

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Upgrade from my Hero9 Black. Video quality is great. Amount of accessories is much welcomed! New lens are awesome. Mainly use for mountain biking but have been messing with the super slo mo and it’s def a unique style!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    GoPro13

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use, great images! I love it! I would recommend this to anyone who loves outdoor activities and wants to catch your experience in picture/videos

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Video quality

    Rated 5 out of 5 stars

    Works great! Very pleased

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided not to wait for the Action 5 and get the 4, and im not disappointed. Great image quality, battery life, mounting options, low light quality. Better than the gopro i tried out, in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my GoPro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just did a forced upgrade to GoPro 13. After my old GoPro died a horrible death, I upgraded to the GoPro 13. Easy to setup, and lots of nice features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Best camera ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Works great and clear images. Best camera on the market

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Innovative and Versatile Action Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GoPro Hero13 is an impressive piece of technology. Its seamless integration with the app makes managing footage effortless, and the live broadcast feature is a game-changer for capturing and sharing moments in real-time. The remote trigger adds incredible convenience, especially for dynamic shooting scenarios. The camera is well-built, durable, and packed with modern, innovative features. While the subscription is required for some advanced features, it enhances the overall experience, making it well worth it for enthusiasts.

    I would recommend this to a friend
  • Pros mentioned:
    Gps, Video quality

    Rated 5 out of 5 stars

    Jonathan Mota

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid camera. Offers gps along with 5.3k and 10bit which wasn't possible with the 12. I think the gps coming back is a great addition and I'm looking forward to the other lenses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Camera, Amazing Quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Camera! It’s an awesome Go pro with amazing features, used it for vlogging YouTube videos at a waterpark! Definitely recommend however it’s not good for low light which is expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Loved the go pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for action videos! Quality is amazing! Super easy to use and connects to your phone right away

    I would recommend this to a friend
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