Customer Ratings & Reviews

Nice bundle, haven’t used it yet but I’m upgrading from the 9 to the 11.

I bought an “excellent condition” GoPro from Best Buy, but when I went to the store, I found out a brand new one was actually cheaper. So I exchanged it, but the store didn’t give me the price difference back. They told me to contact customer service, so I did… and it took forever for them to figure anything out. Customer service finally told me the refund would go back to my card, but it’s been 3–4 weeks and I still haven’t received anything. Like seriously, how hard is it to send the difference back? This whole situation has been super frustrating. I honestly hate shopping at Best Buy after this experience. Terrible service and zero follow-through. If I could give a zero I would

This is a fantastic deal and a perfect gift for the adventurer

Gives little options other than trying to sell you a subscription

This is very hard to understand no information provided how to work it. Must YouTube and it still don’t give you all the options about it.

It is a very complete and very technological camera.

Pretty good just wish the battery lasted as long as advertised

Not a great one, battery life not good as well as nightlife doesnt feel good

Read your reviews so open box saved me some money and yet I will have to replace one battery right away. Seems like the shady customer before swapped an old one in here. Oh well I still saved a few dollars but not too much.

This product overheats, extremely easy in cold weather mounted on a bike helmet. To prevent overheating you have to turn off the features that make it functional and then even then the item is very hot. Stay away from GoPro.

More-so customer service at coon rapids. Absolutely appalling. Ordered this item online. Picked it up, was in an “open box” that had been inspected. Got home. It had fingerprints all over it, was missing a battery and a pin to keep the holder in place. Shocking! Zero apology from any employee or the store manager. I’m sure the item would have been great - had to return for obvious reasons.

Not good it over heats real quick..waist of my time.

Camera quality not as good as I expected, gets the job done though.

Worst choice and was returned. It kept overheating and shutting off and it was 50 degrees outside. I wasn’t able to Use it for the majority of my trip because of this issue. Won’t buy another one.

Horrible product experience. Battery lasted just a few minutes in a once in a lifetime dive and then it took on water at less then 30 feet in just 2 dives

Bought to record my son’s football games and the zoom option is terrible. If you want if for sports and have to set in the stands, I would not recommend.

Touchscreen stopped after 16 days was told I could not exchange because it was past the 15 day exchange policy. I have owned multiple Go Pro cameras and have never had an issue. Not happy with this product.

Not recording, turns on normally but recording doesnt work

Exact same as a go pro 12, only improvements is the bracket holders which can be bough for way less from 3rd party, not worth the upgrade Also does horrible in lowlight

Returned as kept maldunctionimg made me lose or on valuabke footage I'll never be able to recover