Customer Ratings & Reviews

I'm not very good with technology so I haven't been able to pair my camera to my phone. I spent good money for this and haven't been able to use it. Got no help from Best buy at pop. What do you suggest.

I'm very disappointed in the GoPro 7 Black. I attempted to use this for my business and it is a very unreliable camera. The camera will stop in the middle of recording. The battier life is terrible and the wifi is extremely unreliable. Do not use this camera if you need something reliable.

I’m not an adventure thrill seeker -- I don’t do 720* back flips on a snowboard, BMX bike stunts, or base jump with a wingsuit. No, I’m just a dad with two kids who are into basketball, baseball, diving, and swimming. My main draw to a GoPro then was having a rugged waterproof camera, dedicated to the task, that I could often just “set and forget” without having to give up my phone. In that role the GoPro H7B delivers in spades. It’s not perfect, but my family is having a lot of fun with it and it rarely sits idle… somebody always wants to do “something” with it. The main thing I personally wanted it for was underwater shots for swimming self-evaluation. I’m an avid swimmer and have long wanted the ability to shoot underwater video to evaluate my swim technique. Using the GoPro “shorty” tripod I was able to setup the H7B on the floor of the pool to capture high quality and slow-motion capable video of my swim position, catch and pull, and flip-turns to objectively see what I was doing right… and not so right. The H7B earned itself a place as my “assistant swim coach” the very first outing as I was able to immediately identify several aspects I wasn’t doing nearly so well as I thought I was. That specific application aside, here is my my general appraisal of the GoPro Hero 7 Black. It’s a very capable and flexible little camera -- there’s honestly too much to cover thoroughly without writing a book so here are my highlights. First you’ll probably want to install the GoPro app on your phone. It’s not strictly required for basic use of the camera but it is the most convenient gateway to most of the advanced features and all-important camera updates. The app also allows you take a certain degree of remote control over the H7B and see through its lens, take photos and videos, change settings, and initiate live video streams. It does this by triggering the H7B to start a private Wi-Fi network, your phone then switches to that network, and then starts streaming a live preview to your phone. I never got more than a dozen feet away in this mode but it worked well for spot-checking what was in the H7B’s view without having to constantly stay behind the camera. It also allows you to see what media is on the camera and then download it to your phone, make QuikStories, etc. The H7B is capable of live streaming to both Facebook and Youtube (and other RTMP video services) pretty easily, but you have to use the app to initialize those sessions. Once initialized and setup correctly, the H7B can switch to a different WiFi network and start the video stream without the continued intervention of the phone… but you have to use the phone to setup the stream -- there is currently no way to configure and start the stream directly from the H7B itself. Updates -- make sure you check for and install camera updates! Out of the box my H7B was pretty unstable. It locked up repeatedly. A day or two after I got the camera update v1.51 was released and, though not perfect, it seems to have helped quite a bit in my case. Even so, there were still a couple of lock-ups, boot-loops, and “all the red LEDs stuck on” issues that occurred even after updating to v1.51, all of which I was only able to resolve by physically removing the battery. I won’t be too harsh on it for this as it is a brand new device, and I’d expect future updates to improve on this. When it comes to updates: check early, check often. QuikStorikes are a feature of the app that examines your media, factoring any highlight events you’ve tagged yourself, and then automagically makes short videos of segments it thinks you might like. If you don’t have even basic video editing skills then they’re better than nothing but I quickly found QukStories results to look pretty gimmicky, bland, and mechanical -- frequently cutting off the clip at awkward moments. It’s better than nothing, and works for putting together something you can show in a hurry, but if you have even basic video software and skills you will get much better results on your own. Good for video. Pictures… not so much, with one noteworthy exception. The video in all modes was excellent though I found myself gravitating toward 1920x1080 @120FPS as providing a really good balance of video stabilization, resolution, file size, and capability for making smooth slow-motion effects. For photos though, even though both the H7B and my phone have 12MP cameras, the H7B was obviously inferior for simple photos. Given how capable the H7B sensor is for high speed video this really surprised me. But in anything but bright sunlight the H7B photos showed noticeable grain. If it was the only camera I had available the photo capability would suffice, but in all other cases I’d easily prefer to just take the photo with my phone instead of the H7B. Or, just take a short video with the H7B instead of a photo and then just snag a frame you like later and make a picture out of it. It actually looks better than taking photos directly in my opinion. The video time-lapse features are fun and functional too -- I was easily able to capture and create some pretty stunning sunrise and sunset time lapse videos. Just switch to time lapse, change a few basic settings, point the H7B at the horizon of interest, and then start the time-lapse video and do whatever you want for the next hour or so. Come back later and, voila! One aspect of time lapse videos that really surprised me is how capable the H7B is at some basic NIGHT astrophotography! (Night lapse) You aren’t likely to image nebulae or other Deep Sky Objects with the H7B, but I was surprised at just how well I was able to capture the stars themselves! It wasn’t too hard at all to capture several hours of star movement and then play it back accelerated. It requires more post work (color correction, etc) than sunrise/set lapses for good results, but this wasn’t something I even had in mind at all when I first got the H7B -- that I could easily set the exposure on the H7B to long enough to respectably image the basic night sky at all was pretty exciting stuff to me. Voice control is a nice option for remotely taking self/family/group photos on-demand without having to set a timer and then rush to get into the picture. Though there is a timer option as well, whichever you find best suited to your situation. Despite several little problems -- which were relatively minor individually -- the H7B has earned a permanent spot in this dad’s bag of tricks for family and hobby video. I’ve had it about a week now though and the one thing I’m certain of is that I’ve just barely scratched the surface of ways to use it.

For the price I’m not impressed, kinda glitchy and laggy.

Go-Pro Hero Black 7 has been useful for the activity I purchased them for other than a few issues related to zooming and recording videos (while live transmission of the video being recorded)

Camera does the job as long as the battery is charged. I’m not as impressed as I thought I would be, but it does record good quality video and pics. Needs longer battery life and the camera gets very hot.

I was willing to pay the money for the Go Pro Hero 7 Black but after trying it out I realized it definitely wasn't worth the money. The battery is difficult to get out. Plus, to charge it I had to pull out the memory card. I shouldn't have to do that. For the price, I expect the camera to function properly without having to find makeshift ways to get it to work. Returned it and will not buy another.

This is my first GoPro product and so far I’m impressed. I’m not big on reading the manuals before I start playing with new toys so here we go. After installing the battery and a 128gb memory card I discovered it came out of the package with a 10% charge on the battery, so step one was to charge it up. Once I had a full charge I started the app on my iPhone and turned on the Hero7. It walked me through connecting the camera to the phone. Next stop was the settings menu where it took me a minute to figure out how to format the memory card, which was the “Delete all Files” option. Checking the SD Capacity I found it would hold just over 17,000 photos or 4 hours of 1080p / 120fps video. Switching the video to 4K / 60fps give exactly the same video capacity while 1080p / 60fps gives you 7.5 hours. My main use will be to record the action while kayak fishing so I’m estimating it would take me about two full battery charges to fill the memory card. Next I tried out the voice commands and was easily able to start and stop recording and take a couple pics. It’s nice that the app also runs on my Apple Watch so I can control the GoPro from there while my phone is locked away safe from the elements. I’ll have to do some reading to see what other voice commands are available. Video quality was good and I was equally happy with the audio quality. I was impressed how easy it was to start using the Hero 7 without reading any of the instructions. I’ve got a boom mount on order so I can mount this on my kayak. I can’t wait for it to come in so I can see how the voice commands work with the camera about 2 feet behind and above me while out on the open water. Looking forward to capturing some great footage of my fishing adventures.

Compared to the DJI osmo action camera, GoPro just doesn't compare. Overheating slowness of swipes and software basic usability just doesn't compare at all to the DJI osmo action camera

Worked ok for a bit but now no matter what I do it will not turn on. Even when it did work video quality was mediocre and did not work well as a webcam either. It would overheat and die if plugged into power source for long term recording or monitoring and the battery would die after an hour or so of recording so genuinely cannot think of a good usecase for this.

Instructions are useless. SD card that came with it is defective. Still playing with the camera. Can’t get sound when playing back through the camera. Holding out on further review until I try it more.

Went through 3 to get one that would charge. Camera would not charge, could not get to setup. Customer service was great from go pro said to keep returning to store.

Purchased this camera and had a leak in it the first day. Caused lens to cloud ruining great once in a life time pictures. Best Buy of course replaced it. Still got great sport pics out of it.

This thing gets glitchy. Not sure if it likes aftermarket batteries. Battery indicator goes up and down. Not accurate.

I really have not gotten much use from it. It's complicated and the pictures don't look too good. I'm disappointed. All I wanted was something small to take some nice vacation pictures.

This camera has the worst battery life I have ever come across. Not even 40 minutes from fully charged to dead. I had to return it.

I purchased my Hero 7 Black on launch day along with the 64gb GoPro recommended SD card. Nothing but problems, could not update thru the app for starters. I had to install firmware 1.51 manually. It freezes and locks up all the time. I called the support number and really did not get good help. They told me to reset and reload the firmware and I did that multiple times. I told myself if this camera locks up one more time it's going back to BestBuy while is was currently locked up so I could show them my headaches with this camera. I returned it, I don't think it was ready for prime time!!!!

I did not like the GoPro HERO 7. I compared it against the new DJI Osmo Action and thought it was a much better camera for the same price.

We bought this new version to upgrade from our Hero3. I thought it was going to be a world of difference but it's really just meh. Picture is fine. We use ours mounted on top of a car in auto racing and I miss the hard case that used to protect the GoPro. Ours got a split down the middle of the lens window after the second use, we actually went back to our hero3 which is in impeccable condition even after being used in extreme sports for years. Sorry I spent the money on this one.

Hope you're doing fine today. Thanks for reaching out to GoPro support. It was a pleasure chatting with you. Sending you this email informing you that we would like you to try using other computer (desktop or laptop) to further isolate the issue as this could be a compatibility issue. If same issue will persists, please reach us back so we can make a follow up to it. Please be advised that we no longer have email support so we cannot continue our conversation via email. If you need to contact us, kindly refer to your case number 09052601. You might be confused, the case will close temporarily if we have not heard back from you but that doesn't mean we forgot you already, this will automatically reopened once you reach us back. Have a good one! Many Thanks, GoPro Support. I still have a problem with the GoPro Cloud. It makes no sense how we pay 50 dollars a year for the membership of the Cloud. It doesn’t make sense how I contacted three people for go pro support about the Cloud and they couldn’t fix what happened with the cloud