Customer Ratings & Reviews

First time GoPro owner so not a lot to go on as far as comparissons, but I found the I had the best quality when used in daytime outdoor settings. Great audio capture. Video truly is "HyperSmooth" as advertised.

The Hero 7 has many new features that are great. But it also has some issues, the main one being a battery issue, My battery will not charge fully, only to 97-98 %. The battery life on these camera's isn't great anyway, but now you can't even fully charge the battery. I have other GoPro batteries from my Hero 6 and the problem is the same. Never had this problem with the Hero 6. For $400 one would think they could get it right. They are sending me a new battery that they say has been tested. I think the problem is in the camera, not the batteries. But we will see. On the GoPro forums many others are having the same or worse battery problem.

I received this GoPro when it first came out back in October 2018. I sent in my old Hero 4 Silver to get $100 off. When it came, I tested it on my mountain bike and liked it. Fast forward to Christmas 2018. We finally have enough snow in Utah to film some skiing. I go to Brighton and am at the top of Great Western. I turn on the camera and it shuts off after 10 seconds (this is seriously how much footage I got). I try to turn it back on, but it does nothing like a lifeless rock. Perhaps I didn't charge the battery adequately? I take it home and charge it. The next ski outing, the same thing happens again (it was probably 20 degrees F). When I get home, I am able to turn on the camera and it says 96% battery left. I never had this issue with my GoPro Hero4 Silver. I start chatting with GoPro about this and they tell me this is a known characteristic of Lithium Ion batteries. They tell me I should protect the camera from the cold. "Just so you know, this is typical behavior of our cameras in cold weather." "Um, I never had this issue with my Hero4 Silver." "I'm sorry, but you just need to do better at keeping the camera protected from weather while you use it." "How am I supposed to do that when I am skiing?" "Wear a chest mount." "I was wearing a chest mount." I demanded my money back along with my camera that actually works, and they said I was outside the 30 day money back guarantee. I asked to speak with their manager and the lady closed the chat after 10 minutes. Do not buy this camera if you ski or board.

This is one of the worst consumer products I've ever purchased in terms of stability - the hardware, the software, the accessories are all half-baked and rarely works as intended. In a single day I will have to pull the battery from each of my Hero 7 Black cameras a dozen times because they crash and about 1/3 of the time the camera will fail to save the footage, which has been catastrophic in a few cases. The software they have you install on your computer is absolute trash. If you can get past the continuous crashing, it's slow and lacks most basic features. Good luck if you're trying to download the videos manually - they don't play correctly outside of the GoPro ecosystem. In summary, this product shouldn't even be on the market. I'm surprised everyone who's bought one hasn't skipped it across a lake by now.

Go Pro 7 a reliable camera. now have a Go Pro 8 and 9. what an upgrade! well worth buying the GoPro 9 especially.

I have the GoPRO KARMA Grip for my Her0 6 Black. No longer need it with the 7 the stabilization is really that good. Everything else is much the same if a *little* bit better.

Works great, image is clear and the stabilization works great. Only thing i struggld with is getting the gps tilematry working. Great product otherwise

I bought my Gopro7 black for my 2 month vacation in Raja Ampat 2020. When I used the settings on 2.7k with 30 fps, linear without protune the results were very good, vibrant colors, good focus and image, the stabilizer does its job well. I would caution anybody who wants to use the wide angle fov, I did not like it , it skewers the perspectives, I found linear much better. Unfortunately for what ended up being my most exciting videos, cuttlefish, sharks and much more, I decided to use protune which leaves the video dull and flat so the color can be added afterwards. When I got back from my vacation I found out my computer was not powerful enough to use quality software like Adobe or Davinci Resolve, I am not going to buy a new computer and pay $300 for the software. The free editing software which one finds on the internet such as Wondershare or VSDC, at the end when I wanted to save or export my videos, it became impossible without paying for it. The worst part is after using the software to add the color back in, the end result still was not as good as when I used the regular settings. I am very disappointed. Gopro should take out protune and the wide angle and sell it $75 cheaper. I cannot recommend Gopro7 black.

They upgrade so fast you barely get yo enjoy it, but each one works great before the next one drops.

I purchased this camera around 45 days ago because my HERO 4 proved to be a solid device with only one complaint – horrible battery life. My family is very active outdoors, and so I ventured out and spent nearly $700 dollars on this HERO 7 camera, compatible SD card, additional batteries and a few other accessories. All of this and I find this model to be so defective that I would be ashamed to put it out on the market. Short battery life was a given, but what I have experienced so far is truly disappointing. So, going down the list: #1 Camera will not hold charge beyond 45 minutes with most of the advertised features turned off, I.E. voice control and WiFi disabled. #2 Camera gets hot after just a few minutes. #3 Freezes constantly – I have to pull the batteries to reset. #4 Internal clock resets to random dates. #5 Using the micro HDMI – camera goes black and I get a “no signal” on my TV. Tried all kinds of settings with no success. For someone who uses an action camera simply because of its convenient size, not abusing the device at any level; it is a total failure by GoPro to release such a defective unit.

Excellent quality and flexibility. For the price, it's a good investment

The stability of the video is incredible. Even when bounding along on the motorcycle, the video is smooth, stable and clear.

Must get a correct supported card https://www.bestbuy.com/site/sandisk-extreme-plus-64gb-microsdxc-uhs-i-memory-card/9387093.p?skuId=9387093

Hello this is ShadowMiner365 and i loved this product becaue of its many uses and great functionality, 10/10 for this

I purchased two units new 2 weeks ago from BestBuy and both have problems when recording in 4k. At first, the cameras would freeze with a solid red light. I have been on the GoPro forums sharing information with MANY users that have the same problem. In 1080, the cameras both work fine. When you go to 4K, neither camera has been reliable. Shutting down randomly during recording (5 minutes to just over an hour). GoPro suggest doing the MANUAL firmware update which I did. Since the manual update the cameras have not had the solid red light freezing problem, but they still randomly shut down while recording in 4k. I am using the GoPro approved SanDisk Extreme cards. The cameras have problems and GoPro needs to address it.

I really liked this camera, very good I would recommend it to friends.

I love this cámara. Great quality and best resolution

I expend over 600 on the go pro 7 plus accessories. big mistake. 1. i never bother to ask if i needed new pc or laptop to play go pro videos. turns out you do, specially if shoot in 4k. not every computer can handle. the staff at bestbuy didn't ask ether. if you dont have a proper system and displays you wont be able to edit much. 2. if you shoot in 1080 and below np issues with older pc's and laptops. 3. also i might need a new tv . i haven't tried connecting go pro to tv yet. so it might not be a total lost. 4. battery life is also no good. need to have several spares. will return, i will loose money as there is a 30% restocking fee. hopefully can also return the accessories.

I purchased a Hero7 Black special edition (the white version) in mid March of this year. While the performance is okay, the white version of this camera stained and got severely marked up after just a few uses. I contacted customer service within 90 days of use asking for an even exchange on this camera for a black hero 7 (which would hide marks and dirt better). I did not use this camera in any way that would be outside the scope of typical use. I would expect the build quality and material of a $400 ACTION camera to be better than what I have experienced. I contacted customer service and their best recommendation was for me to sell it on my own and then re-purchase a black one. Why should I have to lose time and money on something that I spent over $500 on (with accessories)? To add insult to injury, they sent me a youtube video of 'how to clean your GoPro' after stating it was impossible to exchange. All I was looking for was an exchange and my experience with customer service was very disappointing and frustrating. I have various cameras (DJI Mavic Pro, Nikon D3500), but this was my first experience with GoPro and GoPro customer service and I really am not happy with either.

Zero customer support from BB or GoPro. Received it for a Bday gift and never even got it to set up! GoPro app sucks, wouldn't sync to Note 9, IPad Pro 2, or HP laptop. BB said call GP. GP said to remove and download again, so I tried 3 devices. I am debating on putting up a video on my YouTube channel running it over to make a point instead of getting the money back! THAT'S HOW BAD THE EXPERIENCE AND FRUSTRATION HAS BEEN KEEP AN EYE OUT FOR NEW YOUTUBE if my wife doesn't kill me first! A really crappy product made worse by no support!!! Buy something else!