Customer Ratings & Reviews

Hello Sophia. Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. The higher the PSI on a pressure washer, the more PSI you will receive and water volume — in gallons per minute (GPM). A pressure washer rated with a higher PSI and GPM cleans better and faster but often costs more than lower-rated units but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job! Please consider checking out our higher PSI products, we truly do not think you'll be disappointed. Here is our Greenworks - Pro Electric Pressure Washer up to 3000 PSI at 1.1 GPM (5113902) https://www.bestbuy.com/site/greenworks-pro-electric-pressure-washer-up-to-3000-psi-at-1-1-gpm-green/6510165.p?skuId=6510165.
If you wish to discuss products with our team directly, do not hesitate to reach out to us via Live Chat on our website (www.greenworkstools.com). By phone at 1-888-909-6757 or customers could also refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello WilliamV. We are sorry your hose is not staying connected. This is usually caused by a worn or missing O-ring, debris in the connector, or an incomplete connection. Please check the hose and washer fittings for damage or dirt, ensure the hose is fully inserted, and replace any worn O-rings if needed. If you continue having trouble, our team is happy to help please reach out to us directly. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:00AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.

Hello Tamartjni - We are sorry to hear about your experience when using the soap bottle. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello MamaCha. We are sorry to hear of the trouble you are experiencing. The pressure washer detergent should go into the 'soap applicator bottle'. Ensure to follow the diluting steps from your detergent bottle, or follow 1 parts soap to 10 parts water, 1:10 ratio. Please check out the following video link (below) for a better visual of connecting the applicator as well. We hope this helped! Should you need further assistance please start a Live chat on Greenworks Tools website or call us on 1-888-909-6757. Thank you. (https://www.youtube.com/watch?v=WsPLiO0ca9M)

Hello Rudabob. Thank you for taking the time to share your experience with this product. We are happy you like the performance 1900 PSI. The higher the PSI on a pressure washer, the more PSI you will receive and water volume; in gallons per minute (GPM). A pressure washer rated with a higher PSI and GPM cleans better and faster but often costs more than lower-rated units but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job! Please consider checking out our higher PSI products, we truly do not think you'll be disappointed. If you wish to discuss products with our team directly, do not hesitate to reach out to us on our helpline at 1-888-909-6757 (1-888-90WORKS). Try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com.

Hello Jesgut. Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with the pressure washer and that it has been returned. We regret not having the opportunity to assist you directly.

Technique plays a large role in overall performance, so we always encourage customers to review usage tips sometimes just a small adjustment can make a big difference. Your pressure washer likely stopped working after two hours due to motor overheating, which can result from prolonged use, a thermal overload protector tripping, or an insufficient water supply that can damage the pump and motor. To address this, allow the machine to cool completely, ensure all nozzles are clear of debris, and verify that you have a strong, unrestricted water supply before restarting.

We hope these tips help, and if you ever have specific questions or concerns about our products, please do not hesitate to contact our support team for assistance you can reach Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime. We are here to help.

Hello MaydayH. Thank you for your feedback. The 1900 PSI Pressure Washer is designed for light-duty cleaning tasks such as washing vehicles, patios, or small areas. For heavier outdoor cleaning jobs, look for machines in the 2000 - 3000 PSI range with moderate to higher GPM (gallons per minute) this combination removes dirt, mildew, and grime much more effectively than lower‑pressure units. We appreciate you sharing your experience, as it helps other customers select the right pressure washer for their needs. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello Lexm. Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. The higher the PSI on a pressure washer, the more PSI you will receive and water volume — in gallons per minute (GPM). A pressure washer rated with a higher PSI and GPM cleans better and faster but often costs more than lower-rated units but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job! Please consider checking out our higher PSI products, we truly do not think you'll be disappointed (see link below to Greenworks pressure washers). If you wish to discuss products with our team directly, do not hesitate to reach out to us on our helpline at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on Greenworks Tools website (www.greenworkstools.com) Pressure Washers (https://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&browsedCategory=pcmcat1597940389709&id=pcat17071&iht=n&ks=960&list=y&qp=brand_facet%3DBrand~Greenworks&sc=Global&st=categoryid%24pcmcat1597940389709&type=page&usc=All%20Categories).

Hello Sunny97 - It sounds as though your nozzles may be clogged or there is some air trapped in the unit, these are common issues. With the following troubleshooting, this should be resolved! Please be sure to follow closely as these steps are not as effective when altered.
1) To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2) Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3) Ensure that the water source is fully opened and is at least 45PSI.
4) There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
If you are still having trouble, please start a Live chat on Greenworks Tools website or contact Greenworks by phone at 1-888-909-6757 (1-888-90WORKS).