Customer Ratings & Reviews

Hello Mike. We are sorry to hear about this issue. Often, this would be caused by a faulty nozzle, or the unit not being bled of excess air in the line. Here is some troubleshooting below! Be sure to try all steps as described.
1) Clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction.
2) Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
3) Ensure that the water source is fully opened and is at least 45 PSI.
4) Be sure to try ALL nozzles!
If this issue persists, please start a Live chat on (www.greenworkstools.com) or contact us directly at 1-888-909-6757 (1-888-90WORKS).

Hello RodrigoR. Thank you for taking the time to share your experience. We are sorry to hear the condition the unit arrived in. We are happy to hear you connected with us and reported the incident. Greenworks 1900PSI is backed by a 3-year warranty. We are glad you kept the pressure washer and we know you won't be disappointed. If you have any issues, please do not hesitate to contact us by Live chat on Greenworks Tools website (www.greenworkstools.com) or call us on 1-888-909-6757. We are here to help.

Hello JoseR, Thank you for sharing your feedback regarding the 1900 PSI Pressure Washer Combo Kit. We are sorry to hear that you experienced multiple issues right away and that the unit did not meet your expectations.
This model is designed to deliver consistent performance for residential cleaning tasks, so early operational problems are certainly not typical. We would like the opportunity to better understand the specific issues you encountered, whether related to power, pressure output, connections, priming, or assembly; so we can properly assist.
If the unit is not starting or not building pressure, common checkpoints include:
(1) Ensuring the garden hose is fully connected and turned on before powering the unit.
(2) Confirming the unit is properly primed (water running through before squeezing the trigger).
(3) Checking that the GFCI outlet has been reset.
(4) Inspecting all hose connections and O-rings for proper seating.
If troubleshooting does not resolve the issue, your pressure washer is covered under the manufacture's warranty from date of purchase and our success team can help with repair, replacement parts, or next steps as needed.
Please contact Greenworks Customer Success directly with your unit’s serial number and proof of purchase so we can work toward a resolution. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.

Hello Angel1. We are sorry to hear of this experience. If your pressure washer has no pressure, start by changing your nozzle to a brand-new tip. The nozzle orifice size is what will determine the pressure output of your machine. The following chart offers some general guidelines to help you choose the best spray tip for your application. 25º – green nozzle: Uses a medium angle of spray for washing sensitive and soft surfaces (deck, fence, aluminum etc.). 40º – white nozzle: Largest angle of spray used for cleaning surfaces quickly and for rinsing. Turbo nozzle rotates in a zero to 15º spray pattern in a circular motion to break down tough dirt and grime. The spray pattern can cover area of 4 to 8 inches wide, depending on a distance between the tip and the surface being cleaned. When using the pressure washer for the car, it is always best to start with a plain water rinse to remove any loose mud, salt, or bugs. For this, you will want a 25º (green) or 40º (white) degree nozzle. We would like to offer some additional tips in the hopes they can provide a better user experience. Ensure a nozzle is connected and that the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Cleaning the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction. Lastly, before and after use, it is strongly recommended to purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on.

If you require further assistance, you could start a Live chat on Greenworks website (www.greenworkstools.com) or call 1-888-909-6757. Thank you.

Hello Shade405. We are sorry to hear about your experience when using the Greenworks 3000PSI pressure washer. Here are a few suggestion to try.
Make sure that the bleed procedure has been done on this unit prior to turning on the unit to ensure that all air is out of the line and the system. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Test any GCFI outlet the unit is plugged into with a radio or blow dryer to ensure it is working and that the reset button on the cord has been reset. If electrical outlet not working, try another but NOT on the same electrical circuit as a dishwasher, washer or dryer.
Turn unit on and if no power but electrical outlet is good, try unit on a different circuit.
Ensure that the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
Ensure that the lock-out lever has been disengaged. If the lock-out lever is engaged, no water will come through the gun and wand.
If you have tried all these suggestions and they do not yield results, please contact us directly some further information would be required to be better assist. Contacting us will allow our team to gather some further details so that we can help find a resolution for you. We can be reached by phone on 1-888-909-6757 (1-888-90WORKS) or by Live chat on Greenworks Tools website (www.greenworkstools.com). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello JohnW - Thank you for bringing your concerns to our attention. If you’re not getting good flow of water out of the nozzle tips, then you could remove them, make sure they are cleaned and have no restrictions, and reinstall.. If you continue to have concerns with this product, please contact us directly through chatbot on Greenworks Tools website that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thanks again and we hope you can help get this resolved.

Hello MGomes. We are sorry our product did not meet your expectations. You may find our guide on how to use a pressure washer helpful: How to Use a Pressure Washer. (https://www.greenworkstools.com/blogs/greenworks-blog/how-to-use-a-pressure-washer?srsltid=AfmBOoqrx9RwMFwbcHRtkCqejgDY2gJ-t8zRgOmEMfzKIUQ9E0SGs64E)
If you need further help, please reach out via Live Chat or call 1-888-909-6757, and our team will assist you.

Hello LoLo - We are sorry to hear the Greenworks 1900 PSI did not meet your
We would like to offer a few suggestion in the hopes it will help resolve the matter you are experiencing. Generally, there are a few causes that create this problem. First, ensure a nozzle is connected. Second, ensure that the water source is fully opened and is at least 60PSI. Lastly, there should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Greenworks 1900 PSI is ideal for light-duty work. The higher the PSI on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher PSI does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
Hoping this was maybe a misstep and will be able to correct with these instructions.

Hello MissLady. We are very sorry to hear about your experience and understand your frustration. Greenworks products are designed to perform reliably, and we regret that your unit did not meet expectations. We also apologize if our instructions or support did not provide the help you needed. To further support our customers, Greenworks Tools offers a YouTube channel featuring videos on a variety of topics, including battery-powered tools, lawn care, gardening, DIY projects, and assembly guides for most of our machines. We hope you will find this resource helpful. Please know our Customer Support team is available to assist with troubleshooting or warranty support and can be reached via online chat or at 1-888-909-6757. We appreciate your feedback and the opportunity to improve.

Hello FranDaMa. We are sorry to hear that you are experiencing an issue with your pressure washer. Here you will find some troubleshooting suggestions for you to try. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello Ajay - We are sorry to hear the nozzle is not working. We would suggest cleaning the nozzles. First, soak all your nozzles in a half and half mixture of warm water and white vinegar. Then, soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction. If this suggestion does not yield results please contact us directly through chatbot on Greenworks Tools website that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello cypherXR. We are sorry to hear of your experience with this pressure washer. No matter how powerful your pressure washer might be, it's never a good idea to leave your machine running for too long because doing so will increase the risk that it will overheat. A pressure washer's motor can overheat from prolonged usage or even just being in the sun. Ambient atmospheric temperature is a much bigger factor in unit overheating/running hot. Store the unit cold, keep in the shade when possible, during use. This will help maximize runtime before overheating in hot environments. A good guide would be 15-minute break for every 30 minutes of use. Thank you for your understanding.
Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you.

Hello JUSTIN. We are sorry to hear that you are experiencing issues installing the soap dispenser. To use the soap dispenser, you must first remove the wand from the gun and set this piece aside. The soap dispenser is installed directly to the trigger gun. This information may also be referenced in your owner's manual. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.

Hi HoangP. Thank you for your feedback. Should you require any troubleshooting, warranty assistance, questions or other concerns, please do not hesitate to contact us directly via chat or call 1-888-909-6757 (1-888-90WORKS). Thank you for choosing Greenworks Tools!

Hello LynnS. We are sorry to hear about your experience with the Greenworks 1900 PSI Pressure Washer. What you have described is not normal operation, and we understand your frustration.
A few quick tips that may help!
(1) Make sure the garden hose is fully connected, kink-free, and providing strong water flow. Ensure that the water source is fully opened and is at least 45 PSI.
(2) Plug the unit directly into a grounded outlet (avoid extension cords).

(3) Reset the GFCI on the power cord if tripped.

(4) Run water through the system before turning it on to purge any trapped air.
check the nozzle for debris and clean it thoroughly, or try replacing it with a new one. How to clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction. All Greenworks tools are backed by a warranty. If you would like us to look into this further, please contact us through Live Chat at www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We will be happy to assist you and make sure you get the reliable performance you expected.

Hello ChristopherD. We are sorry to hear you have experienced this issue pressure washer and we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the Live chat on (www.greenworkstools.com) or call1-888-909-6757 (1-888-90WORKS) to speak with a Greenworks Experience team member. We look forward to helping you better.

Hi ChristopherH. Thank you for letting us know of your experience. We recommend following these steps to help with starting the unit, and should require further assistance, we can always be reached directly for assistance with troubleshooting. It sounds like there might be air/debris stuck in the unit, we are going to purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Should you have any other questions or require further assistance, please do not hesitate to contact us directly through chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We really hope this helped!

Hello BrianG. We are sorry to hear of the issue you experienced with the pressure washer gun. We are happy to hear you were able to exchange the unit. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello Fred. Thank you for voicing your concerns. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to Greenworks Customer Support Live Chat on Greenworks Tools website or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution. All we ask is you have the pressure washer nearby so that we can complete troubleshooting with you and gather necessary unit information.

Hello graay. We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.