Customer Ratings & Reviews

Hello Yparmar. Thank you for choosing Greenworks for your lawn care needs. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 1900 is perfect for light- to medium-duty clean-up of windows, vehicles, grills, patio furniture and decking. The higher the PSI on a product, the more intense and pressurized the water stream becomes and the heavier job you'll be able to tackle. With a higher PSI does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job. We hope the above information has been helpful. We have a variety of options for a range of household lawncare needs. If you would like more detail on what units may be best suited for your needs, please contact us through Live Chat direct on our site (www.greenworkstools.com) or by phone at 1-888-909-6757. We’re here to help.

Hello QuietTime - Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with this pressure washer and that it has been returned. It is unfortunate that we did not get the chance to assist you with these matters. We apologize for any inconvenience our current wait times may have caused. We hope that you will give us another chance in the future! Should you ever have any questions, comments or concerns do not hesitate to connect with us by chatbot through the customer contact page located on our website or call us on 1-888-909-6757.

Hello Kreka - We are sorry to hear this unit is lacking pressure. If your pressure washer has no pressure, start by changing your nozzle to a brand-new tip. The nozzle orifice size is what will determine the pressure output of your machine. If you require further assistance, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello IGotNextGameTruck.
Thank you for your feedback. We are sorry to hear the 1900 PSI model did not meet your expectations, but we are glad you were able to find a more powerful Greenworks pressure washer that better fits your needs. If you have any questions about your new unit or need assistance in the future, our team is always here to help. Greenworks experts can help via:
Online chat: Click “Chat with an Expert” on the Greenworks Tools page.
Phone: 1‑888‑909‑6757 (M–F 9 AM–7 PM EST, Sat–Sun 9 AM–5 PM EST).
*Hours are subject to change.

Hello WhiteElfElder. If air has gotten trapped in the pump, this may prevent the unit from powering on. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about three minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After three minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
If you continue to experience this issue, please contact Greenworks by Live chat on (www.greenworkstools.com) or call us on 1-888-909-6757 (1-888-90WORKS).

Hello RonaldS. We are sorry to hear you are having difficulties with your pressure washer. Here are some troubleshooting steps that may help: 1. Clean Obstructed Nozzles: Soak all nozzles in a 50/50 mixture of warm water and white vinegar for about an hour. Then, use a nozzle cleaning tool or paper clip to remove any debris from the nozzle holes. Rinse with warm water your nozzles should now be clear and ready to use. 2. Remove Air from the Line / Bleed the Unit: Set up the unit as usual and avoid using an extension cord. Remove any nozzle from the wand. Ensure the GFCI on the power cord shows a green light. Turn on your garden hose but keep the pressure washer OFF. Squeeze the trigger for about 3 minutes to purge any air from the pump. Afterward, turn the unit on and reinstall a clean nozzle to continue using it. 3. Check Water Supply: Make sure the water source is fully opened and provides at least 45 PSI. There should be at least 10' of unrestricted hose between the faucet and the unit kinks or restrictions can reduce performance. This product includes a three-year warranty from the date of purchase. If you have tried all troubleshooting steps and the issue persists, please contact us via Live Chat at Greenworks Tools or call 1-888-909-6757. Have your pressure washer, model, and serial number ready so our experts can provide a quick resolution.

Hello smeekins - We are sorry that this was your experience. We strive for outstanding products and a positive customer experience. Please contact us at 1-888-909-6757 (1-888-90WORKS) or by chatbot on Greenworks website so we can investigate this issue with your further.

Hello MommaNicciv. The difficulties you are experiencing with the Greenworks pressure washer are apologized for. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask is that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello Great. We regret learning of the difficulties you encounter with your pressure washer. Please find below a list of troubleshooting suggestions for your consideration. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a three-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello SairahulG. We regret learning of the difficulties you encounter with your pressure washer. Please find below a list of troubleshooting suggestions for your consideration. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a three-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello Mlpa - We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure that the water source is fully opened and is at least 30 P.S.I. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) by chat through the customer contact page located on our website. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.

Hello MichaelH - We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.

Hello MarionW. Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please submit an email using the customer contact page on our website (www.greenworkstools.com) or call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello JR84 - We are very sorry to hear about this experience! This unit should be sold in new condition. Should you experience any issues with the product, we would like to assure you that this unit carries a three-year warranty, from date of purchase with proof of purchase. If it ends up that you are having an issue with the pressure washer please contact us by phone on 1-888-909-6757 or by or by chatbot on Greenworks website so we can investigate this issue with your further.

Hello Psn1244. Thank you for sharing your post. The experience you have described does not reflect the expected performance of our units. Please be assured that Greenworks pressure washers are designed to deliver significantly more power than a standard garden hose. To ensure optimal performance, please make sure you are using one of the nozzles provided with the unit. Using the correct nozzle is essential to achieving full pressure output. We also recommend reviewing the quick start guide or the user manual for proper setup and usage instructions. If you have tried these steps and are still experiencing low pressure, our customer support team is happy to help troubleshooting or explore service options. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change

Hello Drew. We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello IsaacP - We are sorry to hear of your frustrations. Best Buys return policy can be reviewed by copying and pasting the link shared. https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
Should you have any questions or warranty needs on a Greenworks product, please contact Greenworks directly through Chatbot by contact page located on our website or call us at 1-888-909-6757 (1-888-90WORKS). We are here to help.

Hello ElvisM. We are sorry to hear about your experience when using Greenworks 1900 PSI pressure washer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you connect with us by Live chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello ThatBoiUy - We are sorry to hear about your experience when using this Pressure Washer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you, we can be reached by phone at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on Greenworks Tools Website. All we ask that you have access to the Pressure Washer so that we can complete troubleshooting with you and gather necessary unit information.