Customer Ratings & Reviews

Hi Srini. We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please start a Live chat on www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information. We look forward to helping better!

Hello NirojK - Thank you for your review. We are very sorry to hear about this experience. It sounds as though you will need to contact us directly so that we can appropriately investigate this issue. We urge you to contact Greenworks directly through chatbot on Greenworks website that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello JosephC. We are sorry to hear of this experience. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools website (www.greeenworkstools.com) or call 1-888-909-6757. So, our experts can discuss your experience; please have your pressures with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello RichardE. We regret learning of the difficulties you encounter with your pressure washer. Please find below a list of troubleshooting suggestions for your consideration. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a three-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello AaronL. We are sorry to hear about your experience when using this pressure washer. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hi Kespar. Thank you for your post. We are sorry to hear this happened. There are a few troubleshooting procedures that may be attempted to get the unit running properly again. Some troubleshooting suggestions for you to try.
Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally.
Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit.
Lastly, ensure that the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure.
Should you still experience any issue, please do not hesitate to contact Greenworks Tools directly through live chat. We hope this helped!

Hello RichmondBill. We are sorry to hear about your experience. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on (www.greenworkstools.com). All we ask is that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello SaltySully. We appreciate you taking the time to provide this feedback on your Pressure Washer and apologize that you've run into an issue. Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help with troubleshooting. To find a dealer in your area, visit https://www.greenworkstools.com/pages/authorized-service-center-locator then enter your zip code, and the nearest service center. We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.

Hello KaseeS - We appreciate you taking the time to rate the Greenworks Pressure Washer. We do apologize for your experience with your Pressure Washer. Each of the spray tips has a different spray pattern. Before starting any cleaning job, determine the best spray tip for the job. The following chart offers some general guidelines to help you choose the best spray tip for your application. 25º – green nozzle: Uses a medium angle of spray for washing sensitive and soft surfaces (deck, fence, aluminum etc.) 40º – white nozzle: largest angle of spray used for cleaning surfaces quickly and for rinsing. Turbo nozzle rotates in a zero to 15-degree spray pattern in a circular motion to break down tough dirt and grime. The spray pattern can cover area of 4 to 8 inches wide, depending on a distance between the tip and the surface being cleaned. When using the pressure washer for the car, it is always best to start with a plain water rinse to remove any loose mud, salt, or bugs. For this, you will want a 25 (green) or 40 (white) degree nozzle. Do not go any lower than that. You will risk damage to the paint with a 0- or 15-degree nozzle. Please test out the spray nozzle before use to choose the right spray for the job.
Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello User. We regret learning of the difficulties you are encountering with your pressure washer. Please find below a list of troubleshooting suggestions for your consideration. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a three-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hi Buyer. Thank you for your review. When this occurs with all pressure washers, you simply need to bleed out the unit. This means to let the water run naturally through the unit without the motor power. This helps move any dirt, debris or air pockets that may be stuck in the air hose. If you have not already returned the unit, please contact us directly so that we may be able to assist with troubleshooting. We can be reached by chat online on the Greenworks website or give us a call directly at 1-888-90-WORKS (888.909.6757) and we look forward to turning your experience around.

Hello SkiKoala. Thank you for choosing Greenworks for your lawn care needs. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. When selecting a nozzle tip for the correct job, please view Pressure Washer Tip video (https://youtu.be/OwlDalSKVkY) for reference. Our 1900 is perfect for light- to medium-duty clean-up of windows, vehicles, grills, patio furniture and decking. The higher the PSI on a product, the more intense and pressurized the water stream becomes and the heavier job you'll be able to tackle. With a higher PSI does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job. We hope the above information has been helpful. We have a variety of options for a range of household lawncare needs. If you would like more detail on what units may be best suited for your needs, please contact us through Live Chat direct on our site or by phone at 1-888-909-6757. We’re here to help.

Hello Laneydutton - We are sad to hear the unit has not met you needs. If your pressure washer has no pressure, start by changing your nozzle to a brand-new tip. The tips that come with this unit will likely and effectively reach 8 - 10' with adequate pressure. There are two tips which are pink and blue in color. These tips are meant for second story use. We recommend buying the second story kit to provide more effective coverage. Please note, the nozzle orifice size is what will determine the pressure output of your machine. If you require further assistance, please contact Greenworks at 1-888-909-6757 or start a live chat on Greenworks Tools website.

Hello CourtneyL - Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with this Pressure Washer and that it has been returned. It is unfortunate that we did not get the chance to assist you with these matters. Technique plays a large role in the overall user experience, so we are sure to provide these tips to customers, often just a little adjustment is needed to get the most out of the unit. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products, please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS).

Hello NicholasW - We are sorry to hear that you are experiencing an issue with your pressure washer. Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure that the water source is fully opened and is at least 50 PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. If you have tried these steps and are still experiencing issues, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or start a live chat on Greenworks Tools website. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.

Hello TuT1. We are sorry to hear of the challenge you are experiencing with this 1900 PSI pressure washer. We would like to share a video detailing how to set up the unit. Videos included are not a substitute for reading the operator manual. For more detailed instructions and safety warnings consult the operator manual provided. Here's a video to a different model but the starting feature is the same: https://www.youtube.com/watch?v=EnJEI5To98Q. Should you have any further questions or warranty needs, contact us through chatbot on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello Ahmd. Thank you for taking the time to share your experience. We are sorry to hear that you were not satisfied with this Pressure Washer and that it has been returned. It is unfortunate that we did not get the chance to assist you with these matters. Technique plays a large role in the overall user experience, so we are sure to provide these tips to customers, often just a little adjustment is needed to get the most out of the unit. In the future, if you ever wish to discuss our units or feel that a different Greenworks platform product may be needed, please contact our team directly by Live Chat on Greenworks Tools contact page or by calling at 1-888-909-6757.

Hello Katherine - We are sorry to hear you have experienced this with the hose and we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter. We can be reached through the chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.