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Customer reviews

Rating 4.6 out of 5 stars with 153 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers consistently note the 80-Volt 18-Inch Cordless Brushless Chainsaw's power, long battery life, and ease of use. They appreciate that it is quiet and lightweight, making it a pleasure to use. However, some customers have experienced issues with oil leakage and the chain coming off.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 153 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing greenworks product. Works great. The only concern is the battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greenworks chain saw

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best battery operated chain saw iv ever used. Lots of torque. The free gift of a extra bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Will be perfect to use in conjunction with other Greenworks products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tool for homeowners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for homeowners with some tree work. Battery doesn’t last very long. It’s best to have a backup battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Did I get a refurb?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original delivery was delayed. Next the box was previously opened, parts were missing inside - no scabbard or oil. The saw itself seems to be OK. Battery charged fine. I'm hesitant to return it since I already put some chain oil in it (had some already).

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hi Jank. We are sorry to hear about your experience. The unit should have been delivered with a scabbard. We want to ensure you our 80V units carry a 4-year warranty for any manufacturers defects. Most products at Best Buy can be returned within 15 days and 60 days with "My Best Buy Plus™ and My Best Buy Total™ membership". We would like to be able to assist you further in resolving this issue and leave you with a positive solution. Please feel free to begin a chat online with the chatbot to direct to you a live agent, or you can give us a call directly at 1-888-90-WORKS (888.909.6757) to speak with a live agent to assist you further. GreenworksTools

  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a perfect dream you should buy this if you need one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy for the most part so far. The oil plug leaks. We will try some plumbing tape on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase will recommend to anyone. Great blade

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise level, Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Power without the mess

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greenworks is one of the major brands in electric yard tools, offering high power tools that don’t have the mess, fuss, and emissions of gas-powered tools, while still having enough capacity to get the job done for most homeowners. One of the latest offerings in their newer 80V line is an 18” chainsaw, that promises power similar to a gas motor. Can it deliver? Opening the box, you have the chainsaw, with the blade covered safely in a sheath, the substantial 80V 4.0ah extended run battery, the charging dock, a wrench, and a set of instructions. This tool comes fully assembled from the factory and needs no assembly. I do suggest you read the instructions, as it has several key safety and operational features of the chainsaw, including how to use the tensioner and the chain brake. Plug in the charging dock and slide the battery in, and it fires up an active fan to pour power into this big battery pack. The pack charges pretty quickly considering its size. One thing I that did strike me is how narrow the chainsaw motor housing is. With no gas tank, piston, carburetor, etc, the brushless motor tucks in neatly, and most of the space in the back of the chainsaw is just to hold the battery pack. With the battery pack in the unit it is not super light, but it balances well and is very maneuverable. Before you go out and start cutting, you need to fill the blade oil reservoir with chainsaw oil. This protects the chain, the gears, and the blade, and is essential for the longevity of the tool and cutting performance. None comes in the box, but it can be found easily. I used a funnel to make filling easier. Compared to a small gas motor, this one oil type is much easier to deal with than fuel, engine oil, or mixing fuel and oil for a small 2 stroke engine. After you get the blade oil filled, it’s time to get cutting. Operation is simple, remove the sheath, release the chain brake, press in the safety button, and pull the trigger. It fires up instantly at full power, and only makes noise when cutting. Operation, compared to gas, is quiet, and power is plentiful. It cuts easily though treated lumber and tree limbs, allowing me to tear down some extra material I needed to dispose of and do some spring pruning with ease. I didn’t need to fell a full tree, but there is plenty of power here to do so for all but the largest of trees, which unless you are a trained professional, I do not suggest you try at home. Overall, for most homeowners looking for a tool to maintain their property and do some demolition work or rough cutting of boards and other lumber, this is a great tool for the job. Not having to mess with gas and have the constant noise of an engine running is a huge plus, and makes this a great tool for most homeowners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy buyer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised with cutting ability. Nice handling and balance. Good spikes and handle for gripping. Battery is a bit heavy but not noticeable when cutting.

    I would recommend this to a friend
  • Cons mentioned:
    Chain

    Rated 1 out of 5 stars

    Chain get out of the saw

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 18' chainsaw last year. It works well, but the chain gets out of the saw all the time. The battery is also very poor. It only lasts for a few minutes. This is frustrating me a lot. I cannot return it, either.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello BinodS - Thank you for sharing your experience. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. The 4Ah battery provides up to 270 cuts on a single charge. This product carries a 4-year warranty from date of purchase and wearable parts carry a 90-day warranty against wear and tear. We hope this information has helped. Should you have any further questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. GreenworksTools

  • Rated 3 out of 5 stars

    Chainsaw blade

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blade is dull after trimming branches of small fruit trees..otherwise the saw is good and convenient

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in 5 minutes as the oil pump didn’t oil the chain. Also VERY heavy.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello MeryW. We are sorry to hear about your experience when using Greenworks 80V Chainsaw. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information. GreenworksTools

  • Rated 1 out of 5 stars

    Battery and chainsaw not working for cut a trees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't spend any cents on this chainsaw. It cannot cut anything bigger than 6 inches. I'm trying to cut pine tree 12 inches diameter bettery fully charged and it cannot cut tree on one slice. Battery died after 2 minutes of cut. I'm Not recommending to buy it!!!!!

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello PaulM. We are sad to hear you do not recommend this chainsaw. The unit can make up to 250 cuts through 4" x 4" pressure treated lumber. The number of cuts per charge or run time that you receive would depend on the load acting on the saw (i.e. the thickness and type of wood being cut) as the chainsaw would use more battery power on tougher and thick objects being cut. The cutting technique can also play a role in the run time as well. Ensure that you do not force it, and allow the saw to do the cutting. We would be happy to investigate to see whether your cuts per charge would be considered average; please contact Greenworks at 1-888-909-6757 or start a live chat on Greenworks Tools website. GreenworksTools

  • Rated 1 out of 5 stars

    not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    out of the box cut 10 8" logs, hasn't cut since. trying to register product and can't get receipt to download. done everything in my power to troubleshoot device all seems good. clicks when safety ande trigger pulled and no action. warranty says to return to dealer. closest is 40 miles. not happy./

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello cleo -
      Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
      All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you. GreenworksTools

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please be aware. Battery drained fast after 1, 10 inch thick tree. Only have 15 days to return. Stick with gas. Im very frustrated with my purchase. Battery looses power once you get to about 1/2 charge or 1/4 charge. Don't buy.

    No, I would not recommend this to a friend
    • Brand response from Greenworks Tools
      Posted .

      Hello Michael - We are sorry to hear that you were not completely satisfied with the cuts per charge. This unit will provided up to 150 cuts per charge The number of cuts per charge or run time that you receive would depend on the load acting on the saw (i.e. the thickness and type of wood being cut) as the chainsaw would use more battery power on tougher and thick objects being cut. The cutting technique can also play a role in the run time as well. Ensure that you do not force it, and allow the saw to do the cutting. We would be happy to investigate to see whether your cuts per charge would be considered average; please contact Greenworks at 1-888-909-6757 or start a live chat on Greenworks Tools website. GreenworksTools

  • Pros mentioned:
    Battery life, Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great chainsaw that excels at what it should do

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll start off by saying that this is my first chainsaw so I can’t compare it to others. It really works great and I highly recommend it. Here are my pros and cons. Pros: Cuts easily and well. Only runs when you are actually cutting so you don’t have to deal with the constant noise and vibration of a gas version. Very quiet with basically no vibration when cutting. The battery lasts a long time. The battery has three LEDs to indicate how much battery is left. I cut up three large down trees from a storm and still had three LEDs on. Feels very light weight and not a problem holding it when using it. The battery is heavy by itself but you can’t even tell once it is in the saw. Cons: The battery charger is obnoxiously loud. There is a fan in it that runs when charging and it is so loud you can’t be in the same room as it. This is really something that the engineers should look at. It is very easy to add oil, however there is no way to check how much oil is left without taking the cap off. For a saw that consumes a lot of oil, this is a nuisance. Overall, great chainsaw that does what it is supposed to and excels at it. Highly recommended. I will be replacing all my gas yard tools with Greenworks electric.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise level, Power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    This chainsaw should be a part of your toolbox…..

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The top thing that I really enjoy about this chainsaw is the longevity battery life with the chainsaw.. Not having to look for an outlet and not having to worry about dragging a cord is a definite plus. We were able to cut up 6 small trees and we only used 1 bar. The trees we cut were moderately thick in diameter and it cut them effortlessly. The extra tools they provided came in handy. We didn’t have to go out and buy these separately.. Some of the features that I liked was that it has a lock and unlock safety feature when you are using the chainsaw so it doesn’t accidentally come on when or if you have it resting. Another great feature that is important to me is it is very quiet. I like to work early in the morning and it is quiet enough to not wake my family. It has no heavy smell and it has no idling. Overall this chainsaw is something that I love being a part of my tools it’s very convenient. If you’re going to do big jobs I would probably recommend having two batteries and buy some lubricant. This is one thing I wish they would have provided was the lubricant, it does not come with any.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Power
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Low maintenance and works great!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking at getting a 18v chainsaw or an 80v chainsaw… to me it isn’t even a question, get the 80v chainsaw. I have a 18v chainsaw that I got to compare to this guy. I can compare this to a gas-powered chainsaw all day long unlike a smaller 18v chainsaw. To be fair, I am not a chainsaw expert and only use them while camping, doing community cleanup stuff, and other instances where I like to have one and can use one, but don’t ask me a lot of questions about all the terminology. This can eat through trees and bushes without an issue. Now I’m not trying to cut down a forest so if you need a chainsaw all day everyday and don’t have AC power, money, space, or all three to have three batteries to swap between. The battery charges in about 30 min and the run time is around 25 so you can probably get away with two batteries or like myself one is more than enough but three would keep it going constantly. This is also not a lightweight chainsaw, it’s not much heavier than a large chainsaw, for me this isn’t a problem as I don’t climb or take this too far away from my shed or car. The battery itself has a 3 light meter that is useful for someone like me that doesn’t need the chainsaw all the time. Though now I want to replace all my other outdoor tools as 80v batteries and brushless motors are amazing compared to smaller batteries. The chain oil reservoir has a nice lid that sits flusher and overall, the chainsaw looks awesome. Overall, I love this chainsaw and is much better than my old chainsaw. Overall, I would recommend this as the maintenance of an electric chainsaw, especially for un non-daily users is so much more bearable. Electric motors last forever and if you keep the battery in a non-frozen area and/or use it between multiple tools they last quite a long time as well. I got gas out of my garage along time ago (besides the SUV) and I love not mixing the oil for gas for some of the devices and having a pure can for others. These don’t smell, they work immediately (unless you let a battery die and don’t have multiple) and are just less messy.

    I would recommend this to a friend
  • Pros mentioned:
    Power
    Cons mentioned:
    Chain
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good for the suburban homeowner

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first glance, this Greenworks chainsaw looks good. Closer inspection shows the plastic is on the cheap side. Think of another green gasoline saw and you'll know what I mean. Does not include a sample of bar and chain oil, so be sure to get some. This is good for the occasional use owner. With the storms that just rolled through the midwest I had a chance to give it a good workout. For larger jobs do yourself a favor and get an extra battery if you think you'll do a lot of cutting. I was able to use this on some walnut and maple limbs, anywhere from 2-10ish inches in diameter. The bucking spikes are nice for leveraging cuts. Mostly cut like a dream. I'm not sure if it was the harder wood, but out of the box, the chain dulled fairly quick in my opinion. Neighbor had a sharpener that fixed it up in a jiffy. Depending on they speed you're cutting and type of wood, you can expect just over an hour's use out of the battery. On the pieces I cut, even the larger ones, I had no issues with it stalling. Used it to cut down a mimosa tree as well that was about 14 inches in diameter. Went through the soft wood easily. Be aware that the battery charger has a fan on it so noise when charging is normal, but not obnoxious. Something else to be aware of is the weight. It's a pretty heavy saw and has a feels to weigh more than my 16 inch gas saw. The 4 stars in my opinion is for the weight, chain dulling quickly and battery life. Plusses is it can be stored anywhere, no fuel to worry about leaking out. Bar oil has not leaked, so it can probably be stored in it as well. It has plenty of power to do the job for an average homeowner. With extra batteries can do a full days work. If you;re looking to get away from gasoline powered chainsaws, this is a very good option.

    I would recommend this to a friend
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