Customer Ratings & Reviews

Hello Innate - We appreciate you taking the time to review this product. We are sorry to hear that you are not completely satisfied with this unit’s weight. This is our most powerful voltage line and operates like a gas unit without the inconvenience of a gas product such as maintenance and gas. As such the weight of the unit does take some getting used to, however, we do have a range of tools for a variety of household chore needs. Lighter units can be found in our 24V, 40V and corded lines but of course, these products would come with reduced power. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us. If you ever have specific questions or concerns about our products and what is included, please contact Greenworks by chat on Greenworks Tools website or contact us at 1-888-909-6757 (1-888-90WORKS), we would be happy to answer them.

Hello Seth. We are sorry to hear you have experienced this issue, and we urge you to review our link below. Before performing maintenance, the power source must be disconnected, and customers are also encouraged to wear safety gloves. Keep your hedge trimmer blades free of dirt debris and rust. Routine maintenance is crucial and should be performed after each use. To clean the blade simply use a dry or very lightly dampened cloth. Wipe up and down the blade plate and blade to remove dust and debris. For thorough cleaning you should also wipe down each blade tooth individually. Once wiped down and free of loose debris apply a light machine oil to your second rag. Using the same motions as before wiping down the blade plate and blade teeth. During this step extra is required for the teeth. Ensure that the oil is being worked into each groove. Not only will this ensure proper performance, but it also helps to lift sticky residue left from trimming. Should the troubleshooting suggestion and video not yield result would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on (www.greenworkstools.com) or call us at 1-888-909-6757 (1-888-90WORKS). We look forward to helping you better. Blade Maintenance Guide (Greenworks Hedge Trimmers) https://www.youtube.com/watch?v=gZPWZPdIgTI

Hello AnthonyD. We are sorry to hear about your experience and the missing order. Please contact Best Buy customer support team directly so they can investigate your order and ensure the missing item is resolved as quickly as possible. Your feedback is important, and we appreciate the opportunity to make this right. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello BreeC - Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Greenworks 80V Hedge Trimmer falls under the Greenworks Pro banner. Greenworks Pro tools are prosumer models designed and tested to perform the most demanding work of any residential use tools. They have more powerful motors and are built with more robust materials. If you are willing, we would like to hear more about your experience to see how we can do better in the future. Please give our Greenworks team a call at 1-888-909-6757 (1-888-90WORKS or start a live chat on Greenworks Tools Website.