Customer Ratings & Reviews

Hello Kk245. Thank you for the feedback. We are sorry to hear you are not happy with the runtime. Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. The actual run-time will vary depending on grass condition, species, density, moisture, etc. and lawn size. For added runtime, we recommend purchasing an additional 80V battery or only using the self-propelled feature when needed. When using the self-propelled feature, it does make it easier to push and require less physical effort from the user, however self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. There is nothing stopping you from pushing a self-propelled lawn mower but be aware that due to the drive system and the fact they are designed to drive themselves forward they will require more force than a push mower. Yes, the lawn mower can be operated without the self-propelled feature. Simply, do not engage the lever associated with the propelling feature and the unit will not propel forward. The run time will last longer without the self-propelled option being engaged. We hope this information is helpful and provides better user experience.
Should you have any further questions, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We are here to help.

Hello RakeshM. We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please start a Live Chat on Greenworks Tools website or contact Greenworks at 1-888-909-6757.

Hello Nbrittles. Thank you for taking the time to share your experience. We understand how frustrating it is when a product does not perform as expected, especially with runtime and clogging concerns. The performance of battery-powered mowers can vary based on grass height, density, moisture, and mowing pace, and taller or thicker grass may require slower passes to prevent clogging.
Runtime can also be affected by conditions such as grass height and battery age or temperature. The 80V 4.0Ah battery typically provides longer operation in lighter conditions, so we would like to take a closer look at what happened in your case.
Our team is already here to help troubleshoot the runtime, discuss mowing conditions, and ensure the equipment is functioning properly. Please reach out to our support team by live chat on the Greenworks website or call us at 1-888-909-6757 so we can assist you further and work toward a resolution.

Hi ROHIT. Thank you for your post. If you are missing any parts, please contact Greenworks Tools directly. We kindly ask that you have both the model number and serial number of your unit on hand. The model number can typically be found on the front of the manual or on the manufacturer's label located on the unit. You can reach us via live chat, or call our toll-free helpline at 1-888-90-WORKS (1-888-909-6757) to speak with a live agent. We look forward to assisting you!

Hello DhrubaNepal. We are sorry the running time has not met your needs. A 4Ah battery might be adequate for a 4000 sq ft lawn but depends on the lawn's conditions. A 4Ah battery is often sufficient for lawns under 4000 sq ft, however factors like grass density, dense, tall grass will require more power, reducing battery life. A flat, well-maintained lawn will be easier to mow and last longer. Terrain, hilly or uneven terrain can also impact battery life, requiring more effort from the mower and draining the battery faster. If the grass has been left to exceed 4 inches, we advise that you raise the cutting height and cut no more than one-third of the length of grass at a time, wait a couple of days and do another one-third, cut when grass is dry and walk at steady pace to allow the blade to work more efficiently. As the lawn becomes consistently maintained you will see the cut and runtime improve. Hope these tips help! If you would us to investigate the runtime you are getting with the 4Ah battery, please start a Live chat on Greenworks Tools website or call 1-888-909-6757. All we ask is that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information. Thank you.

Hello RafaelU. Thank you for taking the time to reach out to Greenworks Tools. We are sorry to hear the combo kit has not met your needs. this kit only includes one battery for the three tools. The battery is interchangeable between all the tools. If more batteries were included, it would drive the cost up more on the kit. This kit is perfect for someone starting their Greenworks Tools collection. The mower cuts up to one-half acre or up to 45 minutes with a fully charged 4Ah battery, please note, run-times varies based on grass conditions and operator’s technique. The blower provides a run time of up to 45 minutes on high and up to 20 minutes on low with a fully charged 4Ah battery. Blowers are a high-power draw application and they do deplete the battery quicker than other tools. This is not unexpected; it is simply an indication of just how much power is required to create that kind of speed at a high volume. If you wish to discuss your concerns about the run time you are getting with this battery, contact our customer support center by Chat on Greenworks Tools website or call 1-888-909-6757 we are happy to investigate the runtime you are getting with the supplied battery and offer you some additional troubleshooting tips.

Hello Samsungwasher. We are sorry to hear the trimmer is not functioning. Your Greenworks 80V string trimmer stopping may be due to a few common issues. There may be no electrical contact between the machine and the battery pack. 1. Remove battery pack. 2. Check contact and install the battery pack again. The battery pack is depleted. Charge the battery pack. Here is a video showing how to charge the battery, you can watch it here (https://youtu.be/g8Xz43deavo?t=131). The lock-out button and trigger are not pushed at the same time. 1. Pull the lock-out button and hold it. 2. Pull the trigger to start the machine. How to operate the trimmer, you can watch the video here (https://youtu.be/SBN2hTJDeuQ). Lastly, check the trimmer head for debris and ensure the line is properly loaded. For a visual walkthrough, we have attached a video. It provides a simple solution to common problems you might face. You can access it here (https://youtu.be/2eiGIXXzx2w). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello OghosaI - We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly by chat through the customer contact page located on our website or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. Thank you.

Hello JithinmuralikrishnaR - Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.

Hello Insignia. The 80V SP lawn mower is designed to protect the self-propelled motor from damage by shutting down the motor's power if the motor or both the battery reaches a certain temperature or current threshold. This helps prevent overheating and potential damage to the motor and battery. Overheating can be caused by factors like long grass, a low battery, the battery being too warm, or a clogged cutting deck. The battery's inability to switch over could also be due to grass binding the motor shaft or a clogged mower deck. If, after attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.

Hello RJay. We are sorry for the delivery mix-up and the trouble you have had getting your missing parts resolved. That is not the experience we want for our customers. Please reach out via live chat on (greenworkstools.com) or call 1-888-909-6757 with your order details so we can help get this taken care of for you.

Hello Arunkumar - Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.

Hello Brandon. We are sorry to hear of your experience with Best Buy. We understand your frustration; however, we can only suggest at this point continuing a dialogue with Best Buy as they were the retailers on which the item was purchased. We suggest contacting them during their work hours with your order number. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello KatrinaB. We are sorry to hear about this experience. Greenworks 80V battery and charger are backed by a four-year manufacture's warranty. Please consider giving us a call at 1-888-909-6757 or start a Live chat on (www.greenworkstools.com) to look into further options for resolution.

Hello Thank you for your feedback! Batteries are the costliest items to manufacture and ship in any kit. Full kits including a tool, battery, and charger are priced affordably so that consumers can begin building that line of tools and move forward purchasing tool-only units. When you purchase batteries on their own, it is more notable the cost that they carry. We appreciate hearing from consumers like you and will take your comments into consideration as we work to improve our products. If you have any more thoughts or suggestions, feel free to reach out by Live Chat on Greenworks Tools website or call 1-888-909-6757. Thanks again for your support!

Hello Relliktra,

We're sorry to hear the Greenworks 80v blower is not working. Please ensure that the battery is correctly seated into the battery compartment and it should click into place. If you're still having issues with the unit starting up, please contact us at 1-888-909-6757 or through chat on our site. We're here to help.

Hello Sahidul - Thank you for your feedback. Receiving a product with missing parts can be frustrating, and an apology is offered for any inconvenience. Assistance with initiating a warranty claim to get the machine running is available. Please contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to ensure quick resolution is provided.

We’re sorry to hear you are experiencing issues with your Greenworks 80V battery. Please note that our Greenworks 80V batteries come with a 4-year manufacturer’s warranty, which is double the industry standard.

For further assistance, please contact us via chat on our website or through our toll-free phone line at 1-888-909-6757. We’re here to help.

Hello Damaged. We’re sorry to hear you’re unhappy with the runtime. Runtime can very and are depending on a few factors, including but not limited to using self-propelled, self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. Grass texture and consistency. Cutting height and lawn size, when grass is not too thick and well maintained under 4 inches. For added runtime, we recommend purchasing an additional battery, Greenworks 80V batteries are interchangeable with 80V units, the higher the ampere-hour (AH) rating is on the battery, the longer the run time will be in comparison to a lower ampere-hour battery. We hope with these tips they will assist in a more enjoyable user experience. Should they not yield results, and you are still concerned with the runtime you are getting we would be happy to investigate to see whether your run time would be considered average; please start a Live Chat through the customer contact page located on our website (www.greenworkstools.com) or contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello SravankumarY. Our apologies for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. We hope this information helpful.

Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.