Customer Ratings & Reviews

Hello EJ900. We are sorry to hear that you could not get through to our phone lines and that you were not able to register your product. Most products can be registered online HERE https://www.greenworkstools.com/pages/product-registration. When entering in your information please ensure there are no spacing and the model number (GPW1900) is included. We hope this helps. Should you have any questions or still need help registering the pressure washer, contact us once more either through chatbot on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS).

Hello PBBINGO. We are sorry to hear of this experience. Wearable parts only carry a 90-day warranty from the time of purchase. A pressure washer hose can break due to various reasons, including improper handling, high pressure, or kinks in the hose. This part is considered a wearable item and normally not covered under the warranty. However, we will gladly take a closer look into this issue with you. Please contact us directly through Live chat on Greenworks page (www.greenworkstools.com) or call 1-888-909-6757. We would like the opportunity to speak with you in greater detail to see how we can help.

Hello Jabar. We are sorry to hear about your experience with this unit. We are happy to hear you were able to return the unit for a refund. If you or other readers experience any issues, have questions or need assistance in the future, please try our chat on Greenworks Tools page (www.greenworkstools.com). Ask a question on the product page or connect with us at 1-888-909-6757 (1-888-90WORKS) so, our experts can discuss your experience.

Hello PriyankaJ - Thank you for taking the time to share your experience and for your ongoing support! We are happy to hear you found our 3000PSi and that its works well for your needs. If there is anything we can do to help improve your experience, please let us know.

Hello AAbe - Thank you for bringing your concerns to our attention. The Greenworks 1900 PSI Greenworks GPW1900 pressure washer is perfect for light- to medium-duty clean-up of windows, vehicles, grills, patio furniture and decking. Being on of the the smaller pressure washer in the Greenworks platform, it does have its limits. There are other bigger models that are prepared to handle the bigger clean up jobs. We hope you find something that works well for your needs. If there is anything we can do to help improve your experience, please let us know!

Hello RaGer99. We understand your frustration regarding the condition of your recent purchase. Since the machine was placed directly with Best Buy, they are best positioned to assist you with your order inquiry. We recommend reaching out to them directly for support. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime. Thank you.

Hello LMJW,

We’re very sorry to hear that your Greenworks pressure washer stopped working after only a month. We understand how frustrating this must be and want you to know that this is not the experience we want for our valued customers.

Please rest assured that we are here to help and will gladly assist you with the warranty process. This unit comes with a 3-year manufacturer’s warranty, which exceeds industry standards.

You can contact us directly through chat on our website or by phone at 1-888-909-6757. We look forward to helping you get this resolved as quickly as possible.

Hello HongdaotL. Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Greenworks 1900-PSI electric pressure washer helps eliminate dirt and grime with its 13-amp universal motor that produces 1.2 GPM of exceptional cleaning power. The higher the PSO on a Pressure Washer, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job. Should you have any questions or warranty needs, please contact us directly through chatbot on Greenworks Tools website that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are here to help.

Hello RicardoA. Thank you for taking the time to share your experience with us. We are glad that you were able to get a full refund and purchased another Greenworks Pressure Washer. We are glad you gave us a second chance and we know you won't be disappointed. If you have any issues, please do not hesitate to contact us by Chat on Greenworks Tools website or by phone 1-888-909-6757. We're happy to help.

Hello Wharghoul - We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Cleaning Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure that the water source is fully opened and is at least 45 PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. If you have tried these steps and are still experiencing issues, please contact us by chatbot through the customer contact page located on our website or call Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.

Hello Jsactor - Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).

We are sorry to hear you have experienced this, we would like to hear how this occurred. To assist you best, could you please provide your model number and serial number when you have a moment and contact us directly so we can look further into the matter. We can be reached through Live chat on www.greenworkstools.com or call us at 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.

Hello MarcB. We are sorry to hear that you are experiencing an issue with your pressure washer. Your review is not detailed enough for us to know what the issue is, but we will try to cover all bases. Here you will find some troubleshooting suggestions for you to try. Clean Obstructed Nozzles: To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to fail to function normally. Removing Air from The Line / Bleeding Out the Unit: Purge any excess air from the pump. Set up the unit as usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. Lastly, ensure the water source is fully opened and is at least 45PSI. There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. Please note this product has a 3-year warranty from the date of purchase. If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your pressure washer with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello Russell. Thank you for reaching out to us. We are sorry to hear of your experience and we would like to get in touch to ensure that your tool is operating up to our performance standards. Please Greenworks by Live Chat on Greenworks Tools website or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution.

Hello AustinB - Thank you for taking the time to write this review.
A high-pressure hose needs replacement every few seasons, sometimes more, depending on frequency of use and how much it wears. Parts such as hoes, nozzles, gun handle, and gun wand, will need to be replacement when worn; these parts are considered wear and tear and not covered under warranty.
We hope you find this information helpful and thank you for your understanding. Should you have any further questions, or warranty needs please contact us directly through chatbot on www.greenworkstools.com or call Greenworks at 1-888-909-6757 (1-888-90WORKS).

Hello Nathanial. Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running and we can sympathize with your frustration. So that we can investigate your options, we do ask that you contact us for direct assistance by Chat on Greenworks Tools website or by phone 1-888-909-6757.