Customer Ratings & Reviews

Hello MiyokoL. Thank you for sharing your experience. We are sorry to hear that the original mower arrived with defective batteries and understand how inconvenient it was to repackage and return a heavy unit. That is certainly frustrating and not the experience we aim to provide.
We are glad to hear that a replacement was issued without difficulty and appreciate your patience while the issue was resolved. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello MatthewJ. We are sorry to hear that some parts seem to be missing. We would never want out customers to have this experience. In the future, please start a Live Chat on our website for further assistance or contact Greenworks directly at 1-888-909-6757 regarding this matter. We look forward to assisting you with this matter.

Hello Luigii. Thank you for the valuable feedback. The disappointment of missing machine parts is understood, and apologies are offered. Assistance with starting a warranty claim is available. Please contact us directly through Live Chat on (www.greenworkstools.com) or call us on 1-888-909-6757 (1-888-90WORKS). Please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. We are happy to help you further.

Hello MichaelP. We are sorry to hear about this experience. We are sorry to hear that you were disappointed with your recent purchase. Greenworks refurbished product has been thoroughly tested and are fully functional. Any imperfections are purely cosmetic and can range from small scratches and light scuffs to more visible marks, or discoloration to paint finishes and surfaces. This information is readily available on the products page, when browsing refurbished tools, the product pages will indicate that the item is Renewed or Refurbished.
Greenworks is committed to delivering high-quality, low-price refurbished tools while remaining ecologically responsible by providing rigorously tested preowned tools.
Renewed/Refurbished products and batteries are protected against all defects in materials, parts or workmanship under normal use for a specified time period (refer to the product page for further details). Products may contain minor cosmetic scratches and signs of wear (no warranty for commercial use). Please note the warranty period is subject to change without notice, please always refer to our warranty page for the current warranty details: www.greenworkstools.com/pages/warranty.
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello Alex. We're sorry for your experience and the condition the order was received. For further assistance, please contact Best Buy directly with your order number and report the damage as soon as possible. We are committed to providing our customers with a quality product and great customer service. One great thing about purchasing your Greenworks Tools is the manufacture repair warranty. If it ends up that you are having an issue with any Greenworks product, please contact Greenworks Experience Team and we would be happy to assist you further in remedying an issues. Please hold on to a copy of your receipt for the duration of the warranty, receipts and or order information needs to be provided for warranty purposes and before using the Blower we strongly recommend that unit be inspected prior to use. If you have further questions or concerns, please do not hesitate to contact us at 1-855-345-3934 or by Live chat direct on our site (www.greenworkstools.com). We're here to help.

Hello Khan. Thank you for taking the time to reach out to us. We are sorry to hear of your experience with the 80V batteries.
To charge the battery, first place battery on charger and make sure you connect the battery to the charger, you will hear an audible click or snap sound. Second, once the battery is secure, a green flashing light will indicate that the battery is charging. A solid green light indicates that the battery is fully charged. We would suggest, removing the battery pack and unplug the charger. Wait 1 minute and plug the charger back in and reinsert the battery pack. If this does not yield results, our team would be happy to investigate your warranty options. Greenworks 80V Greenworks - Refurbished 21" Dual Port Self-Propelled Lawn Mower is backed by the following Manufacturer's Warranty - Parts and Labor, 180 Days. Please consider contacting us at 1-888-909-6757 or by starting a Live chat using the customer contact page on our website (www.greenworkstools.com) for further assistance. All we ask that you please have access to the charger, battery, and tool for troubleshooting purposes.

Hello Cmajors. We are sorry to hear you have experienced this issue with both the hardware and battery; we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Chatbot on
Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.