Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1399 reviews
(1,399 customer reviews)to a friend
Customers are saying
Customers consistently note the excellent overall performance of the GSP ReInstall 55"-TV & Components, with technicians ensuring everything works as expected. Reviewers appreciate the quick installation speed and the quality of the mounting service. Furthermore, customers are satisfied with the connectivity and setup, as well as the attention to wire management.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Never complete. Not for 8 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not complete. This is an absolute mess. Please let me know how to get my project complete or please take back everything. I’ve been dealing with this installation since January and I can’t do it anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv remote not connected to cable box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they tried several times told me I have to just use two remotes. I want to return tv for a tv that will work my cable box. Samsung web site and store sales person said it will work. I have to wait for someone else to come out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad needs training
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were not very knowledgeable about the products and they did not solve the problems. I told them that I wanted to get a refund for the geek squad. They came to my home twice and it was very disappointing.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor service follow up on install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad and Magnolia Home Theatre install service did not complete the install and never followed up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never buy from Best Buy!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a great job putting in my TV unfortunately I bought it from Best Buy where I would never buy anything from again!!!!
I would recommend this to a friendRated 1 out of 5 stars
Disappointing Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have them to the house multiple times (3) to do install that should have been Colette’s on the first attempt. First agent was not very good and therefore had to get the second agent to complete the job.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience with us. Having to get a re-installation done is not optimal, and we'd expect it to be done correctly on the first attempt as well. We're glad to hear that a re-install was completed to correct any issues. We're sorry for any inconvenience this has caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV not here yet So I can not Give you A. REVIEW TV is Been DeliVery
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never use geek squad again they said third party people to install they completely rude and unprofessional hung tv wrong n left surround sound on floor when we paid for it.
This review is from GSP ReInstall 55"-TV &Components
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
they are as close too nothing as you can get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst store ever. Bridgewater Falls Fairfield Township Ohio Manager Liz needs to be changing tires and Lis from the geek squad could be he assistant.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad miss!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t take care of my problem and the recommended fix that I bought turned out to be out of stock!
This review is from GSP ReInstall 55"-TV &Components
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv fell off the wall after they installed ot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv fell off the wall Best Buy refuses to fix the wall and the TV
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad sound on my 2nd TV, very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return first TV due to sound problems now problems have just begun with the replacement. Sound gets garbled or totally no sound Time for a service call.
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK IS A GOOD WORD FOR THE GUY WHO CAME OVER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOTHING REINSTALLED! I'm not sure this Geek could work his way out of a paper bag!
This review is from GSP ReInstall 55"-TV &Components
No, I would not recommend this to a friendRated 1 out of 5 stars
No install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened they kept canceling. Had to pick it up and do it myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy subcontracted my home security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a nightmare. Months and months later I’m still dealing with Best Buy trying to get my camera system running as it should.
This review is from GSP ReInstall 55"-TV &Components
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. We're sorry to hear that your installation has not yet been completed. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad scratched my tv and took me months to get another. Will not purchase total tech again
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. We appreciate the initiative to share this with us. I sincerely apologize for the poor experience you had. We hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What, really, what. This again. 25 points. Really for what?
No, I would not recommend this to a friendRated 1 out of 5 stars
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product still not working correctly, came back out to sync sound bar
This review is from GSP ReInstall 55"-TV &Components
No, I would not recommend this to a friendRated 1 out of 5 stars
Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad reinstalled my tv sound bar but it still does not start properly
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your thoughts with us. We strive to complete your installation promptly and correctly the first time and we apologize for that not having occurred for you. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
My last time with Best Buy as cust service was bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rescheduled 3 times. Installers were courteous. Bad
No, I would not recommend this to a friend