Customer Ratings & Reviews

Once again, the extra money spent on a warranty was well worth it! The Geek Squad staff are always cordial, polite and willing to put forth the extra effort to help find a solution to any problem. My older LG tv died, but under an extended warranty it was still covered. The people on the phone and whom delivered our new tv we’re super friendly and helpful. We will be Best Buy customers first and foremost when looking for any appliances or home entertainment.

Love my new TV. It has a great picture and color. It’s like a theater

The geek squad crew that comes to my house are freaking awesome every time! The 2 guys are always friendly and informative. They had my tv from the box to the wall in minutes. Thanks again for the fantastic service. This is why I always use Geek Squad for all my purchases.

They did an awesome job setting up my tv did a check on it and working fine Thankyou Geek Squad

Kody and Blake installed my two new JBL sound bars and subwoofers. They also disconnected my deceased husbands old stereo equipment, including 2 receivers, DVR, CD player. They installed three new surge protectors. Before they left, they made sure I understood how my new sound bars worked. They were polite, efficient, tidy and very nice, professional, young men.

The agents were prompt with their appointment, efficient and patiently helped to make sure I understood how to use my "Smart TV" before they left. When I had a minor problem the young man who had installed the TV was able to give me assistance over the phone which resolved my one issue. Highly recommend them and that anyone purchasing one of these Smart TVs keep Geek Squad insurance/warranty. Worth it.

The delivery guys were amazing. Polite, quick and just great. When they found out my staircase light was out and my husband was unable to get on ladder and replace it, the guys offered to fix it!!!!! We were so happy... With covid we were unable to have anyone in to replace...We were using motion sensor lights to get downstairs!!!!! What a relief to finally have a light. The best ever!!!!!! Thank you.

Great communication, ease of business and complete service like it should be. Best money spent on Geek Squad.

Geek squad is the best the install is perfect couldn't have asked for better service.

I've had the Geek Squad out to me house a couple of times lately to install new things. They did a great job of installing my new TVs and setting getting the wifi links for Netflix, etc. up and running. They cleaned up after themselves and did things quickly. Since I had weak wifi they couldn't set me up on one of my TVs, but walked me through the process on the second TV. Once I installed a mesh wifi network I was able to set things up quickly.

The two gentlemen that came to reinstall my replacement TV did a wonderful job. They were kind and patient

Came on time and were very careful Set up was thoroughly perfect

Did a great job and answered all my questions. Would recommend to anyone.

The crew that came out to the house was very professional and did an excellent job getting the TV remounted to the wall. They were quick and were easy to talk to. They also reconnected my devices and went over the controls/menu of the TV

Geek squad installed my TV above the fireplace. Did everything as expected and all looking great.

The agent connected my tv to DirectTV in minutes.!

Installation man was right on time as I was told. Did a exceptional job of installing this tv and removing the other one.

The Geek Squad did a wonderful installation job. Professional and efficient wonderful customer experience

These guys really do a great job, they were on time and friendly

Very professionally installed with objectivity as a yardstick. Kind demeanor and on time.