Customer Ratings & Reviews

They did a good job of connecting unit and setting it up. The only problems I had was they did not bother to call me prior to coming so I did not know what time they would arrive. They really did not take the time to show us how to use the TV remote and the features on the TV. They could not connect my DVD player and recommended certain wires to obtain to do so, which I did, but could not connect and had to obtain another cord for them to work. When I called, they only suggested I purchase another DVD player.

Why do you require this? We received a damaged sound bar and they came out to install a new sound bar. Your system is bad. I had to pay for a new sound system and my account was credited when it was installed. You operated on my money and I don't like that. I will always remember this when I deal with Best Buy. Not good.

Good communication from beginning to end of service. Very professional and well knowledgeable with installation and product info. Respectful of properties, most importantly friendly.

Our families love the geek squad they’re doing a greatest job

They mounted and set up my television. Would definitely recommend

Had wrong TV brand delivered but did not know til 5 mos after delivery when we had to reprogram the remote! Phone customer service needs MUCH improvement but ultimately in store mgr John and delvery from Zack was excellent.and we got what we paid for plus the most upgraded model.

I bought this tv for my elderly mom. She can see a clear picture with great sound.

The workers came in done a very professional job and very happy with their work.

They connected all my devices and everything works great.

This TV is awesome, hands down the best one I've ever owned. Strongly recommend to anyone

I had been having problems for awhile with my TV and receiver synching up correctly. Through much trial and error it was finally determined to be my remote control. I bought Logitech's Harmony Elite and that solved the problem. The first replacement was bad from the factory, replaced it with another and all things work correctly now. Thanks Geek Squad.

Installed the cable from sound bar to TV. Did a great job.

The guys were prompt, experienced and willing to try to make the install as perfect as I wanted it. They installed a very heavy stand for my new 65" OLED TV. Very easy to work with and obviously skilled.

The agents were very helpful, did the job on time and answered all my queries.

Great guys. Polite, informative, arrived promptly on time, made sure the work was done so as to leave a clean environment. Cleaned up the small mess made by the installation. even showed me how to operate the intricate TV settings and remote after installation. I was so impressed I bought them lunch.

They arrive on time are very careful & neat working in your rooms.. we would recommend this group to anyone they have been helpful with warranty work, with iPad or iPhone problems, or just when you might not know how to do something.

The technician installed my TV and my other components, They were very polite and caring. They explained everything and answered all of my questions like I was there their only customer for that day and made sure I was satisfied. They even took away my old TV!

A contract person was sent out two times, even after I asked not to have the same person because he didn't know what he was doing. When I called back the third time, I got a Geek Squad tech and he determined that the TV was not working so he took it. I had to go back to the store and pick out another TV and a Geek Squad tech came and installed it. This whole porcess took over a month and when I complained to manager, he didn''t even say "sorry for your trouble". Rating for first TV is zero; the second TV works well - 4.

Quick and professionally replaced the defective tv

Reinstall went wonderfully. I couldn’t have had a more awesome tech. He explained everything and was very efficient with set up. I appreciate his kindness and patience in explaining everything to me.