Customer Ratings & Reviews

They arrive on time are very careful & neat working in your rooms.. we would recommend this group to anyone they have been helpful with warranty work, with iPad or iPhone problems, or just when you might not know how to do something.

The Agent was very helpful in setting up my warranties for both computer and printer. Scheduled appointment for data transfer. Disappointment was that there were no appointments scheduled for the period I was there, there was no customer at the counter and it would have only entailed drop off of old and new computer. The Agent would not book my appointment for that moment and I have to wait almost two weeks for service. A negative customer experience with a team that is usually very supportive, customer focused and flexible to provide immediate support.

Why do you require this? We received a damaged sound bar and they came out to install a new sound bar. Your system is bad. I had to pay for a new sound system and my account was credited when it was installed. You operated on my money and I don't like that. I will always remember this when I deal with Best Buy. Not good.

They did a good job of connecting unit and setting it up. The only problems I had was they did not bother to call me prior to coming so I did not know what time they would arrive. They really did not take the time to show us how to use the TV remote and the features on the TV. They could not connect my DVD player and recommended certain wires to obtain to do so, which I did, but could not connect and had to obtain another cord for them to work. When I called, they only suggested I purchase another DVD player.

The agents install everything on time and everything works well.

The technician installed my TV and my other components, They were very polite and caring. They explained everything and answered all of my questions like I was there their only customer for that day and made sure I was satisfied. They even took away my old TV!

Our families love the geek squad they’re doing a greatest job

GEEK SQUAD WAS SUPER HELPFUL SETTING UP MY TV AND MAKING SURE EVERYTHING WAS WORKING

They mounted and set up my television. Would definitely recommend

They connected all my devices and everything works great.

Great guys. Polite, informative, arrived promptly on time, made sure the work was done so as to leave a clean environment. Cleaned up the small mess made by the installation. even showed me how to operate the intricate TV settings and remote after installation. I was so impressed I bought them lunch.

I bought this tv for my elderly mom. She can see a clear picture with great sound.

The guys were great… they were knowledgeable and on time… I wouldn’t purchase another tv without getting the Geek Squad coverage

Installed the cable from sound bar to TV. Did a great job.

I had been having problems for awhile with my TV and receiver synching up correctly. Through much trial and error it was finally determined to be my remote control. I bought Logitech's Harmony Elite and that solved the problem. The first replacement was bad from the factory, replaced it with another and all things work correctly now. Thanks Geek Squad.

The workers came in done a very professional job and very happy with their work.

This TV is awesome, hands down the best one I've ever owned. Strongly recommend to anyone

Quick and professionally replaced the defective tv

A contract person was sent out two times, even after I asked not to have the same person because he didn't know what he was doing. When I called back the third time, I got a Geek Squad tech and he determined that the TV was not working so he took it. I had to go back to the store and pick out another TV and a Geek Squad tech came and installed it. This whole porcess took over a month and when I complained to manager, he didn''t even say "sorry for your trouble". Rating for first TV is zero; the second TV works well - 4.

The agents were very helpful, did the job on time and answered all my queries.