Customer Ratings & Reviews

Super job and picture. They were both efficient and knowing how to do their job.

The agents were extremely professional throughout their visit. While we were very happy with the very highly rated device we purchased, the picture was not as crystal clear as we knew it could be. We are expecting a visit from Direct TV next week to bring everything into focus.

Unfortunately the Geek Squad could not fix the problem. However they tried Everything……They were very attentive, took a great deal of time and gave me a card so if I have any problems I could get the same person to come back. I greatly appreciate the help and support from the Geek Squad.

Geek Squad did a great job with my install of my projector screen.

Resolved the issue quickly and most efficiently. He was very friendly and followed up just as he promised.

Quick and easy. To correct a mistake in the Sony TV I received. Anthony recognized the error. Best Buy made good in sending two Geek Squad members to drop the mounted TV and mount the new one. Quick and easy. Thanks to all.

Knew the TV in and out, plus the in's and out's of our cable system!

The installation went well, and the installers did a fantastic job.

Knowledgeable, skilled and friendly staff. Did everything properly and was very carefull all the time.

Guys were professional and fast. Will definitely use again.

Great value for the price. Excellent picture. I like the magic remote.

The agent was so great. Called ahead to tell me he was on his way. When he arrived he put on protective gear before entering my home. He was very polite and worked quickly and efficiently. He added all my additional apps for me. Great Service

The agent was exceptionally knowledgeable. The best I've had!

Agent came out to fix universal remote . Logitech remote wasn’t working correctly so he fixed the issues rebooting and took the time to explain all the functions and capabilities of the zone 2 in the new receiver to a old retired person . Made things much easier to understand .

They stayed in touch, arrived on time, got the TV setup and were gone!

Tech was good and replacement installation was done quickly

The Techs disconnected the problem TV and installed the replacement one in a short time then they connected my surround system and then they showed me how it all worked. They were proficient and friendly during the time in my home. I was very pleased with their customer service. They were a good team.

Third Geek Squad service in last 4 months. First two visits were by highly proficient and thorough personnel. This crew, while pleasant, was a notch below the others in skill level and answering questions. They did not allow enough slack in some of the cables to allow the equipment in the credenza to move at all before cables disconnected. I had to try and recable two of the devices after they left. Successful, but not something I wanted to do at my age.

Agents came out installed my TV and hooked it up perfect

The reinstall was better. I guess BB now contracts through a 3rd party vendor and that experience was HORRIBLE. I had to go into the store and demand an authentic BB Geek squad member come out.