Customer Ratings & Reviews

Geek Squad went above and beyond. They replaced my broken tv with a new tv and set it up perfectly. They made sure everything worked and set the TV so that the picture and sound was perfect.

THEY WERE VERY GOOD AND NICE AND I WOULD RECOMMEND THEM TO ALL MY FRIENDS AND FAMILY THEY WERE THE BOMB

We had to have a tv replaced. I was ready for resistance in replacing it. From start to finish it was a smooth transaction. The rep told us what needed to be done which store had the item we wanted. Installation by the Geek Squad was on point.

Ed and Dave delivered my new TV on time and with great attitudes. They were extremely nice, informative and ready to help me understand all the benefits of my new TV. I really appreciate their professionalism and their eagerness in caring to help me and complete a good job. These guys are a credit to the Geek Squad.

The Geek Squad installation team was on time, and very professional. They installed the new television and then removed the old television and the packaging. I had no problems at all with the process of filing a claim and then getting my defective television replaced.

My 5 year old 65" TV had a major defect and was covered by Best Buy's warranty. The Geek Squad promptly responded to repair it and it turned out that the repair didn't work. I was given a case number and called the Geek Squad to work out a replacement. The new TV was delivered 3 days later and two techs arrived at the designated time to set it up. They made a point to cover my rug with a cloth before taking the old TV out. They were very careful unboxing and setting up the new TV and made sure the remote was programed properly. I was also instructed on the remotes use and they did not appear to be in any hurry to leave until I was done asking questions. They cleaned up all the packaging before they left and informed me to call them if I had more questions or needed them to come back. I was impressed with their demeanor and it was a pleasant experience.

Problem was assessed, replacement TV was ordered and installed. Professional service.

Very quick! Installer was kind and respectful of my home. Well informed of product. Thank you!

This was a truly positive experience. They took the time to figure out what was going on after we " cut the cord" from our old system. They reconfigured our system to make it incredibly better. They told me exactly what to say to our new service provider to make it work. They were professional and friendly and didn't make this baby boomer feel stupid.

Amazing tv installation warriors!! Came in-got the job done in a really, really ridiculously expedient time frame! Well done! Thank you so much! God bless!

This was one of the best things we have done with Geek Squad. Total Tech membership & the 5 year protection plan on the old TV saved us a lot of time and money and with the new/replacement TV we did the 5 year protection plan again. $179.95 to save the cost of a $850 TV was a great investment. With total Tech we get 2 years on the TV but the old TV was just 16 days from the 2 years so real close.

Geek squad installed and set up new TV just as they said they would. I didn't have to lift a finger. He took away old TV and packaging too. He checked out all TV functions to verify correct function. A great friendly visit!

the gent was knowledgeable and of great help. Came on time and didn't leave until all my questions were answered

The agent was very efficient in removing my old TV and installing my new TV. He tested the functions and made sure everything was installed correctly. He removed the old TV and packaging so I did not have to do this later.

Outstanding customer service as usual from the Geek Squad out of Pensacola! Thank you guys!

Geek squad removed old tv from wall and mounted the brackets rackets from that to the new OLED . They were courteous and explained everything to me that needed adjustments on height and center. Less back problems for me. What a breeze.

Is wonderful like they worked fast resolve good product

I had purchased a Vizio Dolby Atmos Soundbar which was incorrectly installed, plus one of the Surround Speakers was working only intermittently. I went into the local Geek Squad (Atwater, and George I think) who perfectly understood my predicament said he would send his best technician with a replacement. John(?) arrived on schedule and with his assistant had the system connected CORRECTLY, tested, up and running within 30mins. A night and day difference from the first setup. I am an A/V geek and hate it when I know more than the technician which is what happened with the first installation. John was on my wave link and EVERYTHING went perfectly...HDMI for Dolby Atmos, not Digital Optic, and correct rear speaker connection.

It is all about the quality of the installation guy and once again I lucked out. Ryan was right on time and helped me with a replacement mount by coordinating a deal with the store for me. Smooth and efficient installation and a great experience.

My 5 year old Sony TV had a failure (probable backlight issue) but fortunately my service agreement with Geek Squad was still in effect. The Geeks came over and replaced it with a brand new one that performs better than the old one. The service was prompt, friendly and a generally pleasant experience. I don't often buy service plans but I very glad I did for this TV; so much so that I bought another for the replacement.