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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1394 reviews

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94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,394 reviews
  • Pros mentioned:
    Mounting

    Rated 5 out of 5 stars

    Geek Squad installation was timely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to schedule appointment and continuous updates on arrival time. installers were very professional and knowledgeable about tv mounting and tv model. Cleaned up work area after installation. Very Happy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install, but receiver had same issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that installed my receiver did a great job, was friendly, professional and got everything set up as it should be. There was no problem with that. However, the receiver, which I had taken in for making a high pitched noise, started making the same noise after about 10 minutes and I had to disconnect everything and return it again. Lesson to learn here is: 1) when picking up the receiver again, take it into the Magnolia center, plug it in there and wait before scheduling a reinstall; or 2) after reinstall, make the guy wait at my my home for at least 15 minutes to see if it starts up again. I've been without my receiver now for over a month (except for 1 day) and it's frustrating. Be sure to read your warranty conditions!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad - great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    D came to install my tv and check on appletv and why it didnt work. great installation and diagnostic efforts, however spple tv still doesnot work!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick fix to an unusable An tech clitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was extremely courteous and helpful. Corrected the problem and resolved a second issue on another tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was very honest and reliable. They replaced our wall mounted TV in the previous spot with less than 1/16 inch to spare. They were professional, knowledgable and kind in assisting me in how to operate the new Samsung TV with the remote clickers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes and did an outstanding job he was very patient. He was very kind. He was very protective of where he was

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty service is excellect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came on time . Removed old TV ;installed new one ;programmed it into Harmony remote and assured me they will come back and do calibration after 100+ hour break in period.. All free as part of warranty i had on old TV that went bad.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fast and complete

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my new tv and connected the satellite box, DVD player,sound bar. Checked all out. Programmed the remotes and explained everything.They answered any questions we had. These guys are really good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No fuss, no mess. Quick excellent install. The crew that came knew what to do and made sure my house was kept clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad go above and beyond to serve customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very grateful that the Geek Squad took care of the installation and mounting of myTV set. The two Agents were very professional and provided an exceptcional Customer Service. The Geek Squad did an amazing job and truly went the "Extra mile". Thank you so much for your service Geek Squad!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Experience - no issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a list of items and the technician handled all my concerns and showed me things I would never figured it out on my own. Was not rushed - great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad mounted my TV and connected everything. They were extremely professional and did the installation very quickly. I love the Gerk Squad. I use them often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GET IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre soo professional,and they aided me in everything to set everything up the way i needed!Recommended,fair priced

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    reinstall a new tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our new tv and hooked up everything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Flawless re-install of our 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the first 55" TV seemed to have so many problems, it was exchanged for a new 55" TV that worked so much better than the first one. Both were the same brand but the first must have had bugs in its newer technology.

    I would recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 5 out of 5 stars

    Yeah for the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv, which was not an easy task considering the space in which he had to work. I can now easily move my tv, which was the whole point of this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reinstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original mount I had installed with my New TV purchase was defective. So I contacted store and choose a different mount and Geek Squad came out quickly and reinstalled new mount at no extra cost and did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    not happy with first install. Final visit perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad replaced My CD player. The final component to my new &11K system. He went through everything to insure everything was programmed with the universal remote. Very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation of Big Screen TV and equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quentin and Robert mounted a 65" TV and associated component and reprogrammed a Logitech Multi function remote. They were efficient, knowledgeable and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was wonderful! He was thorough, attentive and competent.

    I would recommend this to a friend