Customer Ratings & Reviews
- Model:
- 40H5500F
- SKU:
- 6403993
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the 40" Class H55 Series LED Full HD Smart Android TV for its excellent picture quality and reasonable price. Many users also find the setup process to be simple and user-friendly. However, some customers have expressed concerns about the durability of the product, with a few reporting issues within a few weeks of use. Additionally, the remote control has been criticized for its slow response and occasional malfunctioning.
This summary was generated by AI based on customer reviews.
Pay a little more for a reliable smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV if you want to watch Prime Video. Unfortunately, I didn't attempt to watch anything on Prime until after the return window for the TV. I have already spoken to both Hisense customer service and Amazon Prime Video customer service numerous times and tried all of the options for clearing, updating, reverting to factory settings, etc. None of them have worked, and I'm just told, "Oh well, that should have worked." Basically, I'll have to buy a new TV or a streaming media player to watch Prime Video on this supposed smart TV, and I really don't want another device with another remote. That's the point of buying a smart TV. Other things about the TV are slow or glitchy but kind of within what you'd expect to live with for $200. I would expect, however, to be able to use an app that comes pre-loaded on the TV and has a button on the remote.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We completely understand your concern and frustration and we are sorry not only to hear of this issue but also to know that you are not pleased with our product or customer service. However, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
everything went well
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff were great. I had to make an exchange. Bryan was especially very helpful.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Rosie, Thank you for your interest in the 40H5500F. We're sorry to hear that you had to have the unit exchanged. We do hope you do not have any further issues. If you have any questions about the unit please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Not so smart Android TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The web browser is inferior, almost non-functional and not user friendly. One has to uninstall the web browser and hope to find one that is compatible with the video format of this not so smart android TV. I would not buy this again or recommend it to anyone.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JoeVale, thank you for purchasing the Hisense 40H5500F and for taking the time to provide us with feedback. We're so sorry to hear that you are having issues with your TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality definitely could find a better tv for the price
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Samuel, thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with feedback. We are so sorry to hear that you are unhappy with the picture quality. Please select a different picture mode or toggle with the advanced picture settings to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
hi sense tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but the sound is really poor-below my mediocre expectations.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 40H5500F. We're sorry to hear that you are not pleased with the sound on the television. Please try adjusting the different sound settings to your preference. If this does not improve your listening experience please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
A piece of crap!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one shipped with broken screen. Took it to store for replacement and got one that worked. Came home to mount and realized it only has 2 hdmi jacks. This was for my autistic son who wants to be able to flip from satellite TV (we live on top of a mtn), a video game console and his computer. We are working through teaching him how to shift between the games and computers. Now one jack gets so hot that it stops the cables from working. A piece of junk. I will have to get him another one soon. Inexpensive and Cheaply built. You get what you pay for I guess.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 40H5500F. We're sorry to hear that you are not pleased with the number of HDMI ports and that you are having an issue with the unit getting excessively hot. Please reach out directly to our support team so we can assist further. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
Very Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio on this tv is trash. Whenever I listened to something it echoes. I’m trying to find a way for me to return it. I didn’t realize the return policy is only 15 days. That’s ridiculous
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jadamm, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We're so sorry that you are having issues with the audio, this is no more acceptable to us than it is to you,you can perform a factory reset by going to settings>>device preferences>>rest, if this does not resolve the issues, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Freezes a lot!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been giving me problems since I brought it home. It freezes so much and is sluggish when navigating. Would not recommend it.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 40H5500F. We sincerely apologize for the issue you are having with your television freezing up. Please perform a factory reset on the television by going to Settings>Device Preferences>Reset. The television will then shut off and after coming back on will prompt you to set up the TV like when it was just out of box. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
WiFi is weak not a good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi on this tv is incredibly poor. Every other device in my house including a sewing machine that is wireless connects to the internet in my house with no issues. This tv has such a weak signal that in order to stream anything I have to hook up my Xbox which kinda defeats the purpose of a smart tv. Very disappointed in this product. Would not recommend.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Brimartin, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We're so sorry that your television is not connecting to wifi as it should, please ensure the wifi router is within 15 Ft from the TV, if it is, please perform a factory reset by going settings>>system>>advance system settings>>factory reset>.factory reset everything. If this does not resolve the issue, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
Remote issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I received this order about a week ago and the remote doesn’t work they connected me to geek squats nobody there speaks English I could not understand anyone and they wasn’t much help I Kelly getting transferred back and forth and still could not understand anyone this is ridiculous and it’s not the first time so I’m stuck with a broken remote
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Mj31, thank you for purchasing the Hisense 40H5500F and for taking the time to provide us with feedback. We’re so sorry to hear that your remote is not working. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
- Cons mentioned:Speed
Slow android
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working very slow, opening app extremely slow, frustrating.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Hisense Customer, thank you for purchasing the Hisense 40H5500F and for taking the time to provide us with feedback. We are sorry to hear that your unit is slow. Please ensure your TV is updated to the latest firmware version by going to Settings > Device Preferences > About > System update > Check for update. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Let the Buyer BEWARE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started put fine. Had to return after a couple if weeks when the TV decided to be B/W rather than color. There's other reviews of problems so I am guessing this brand is not reliable. It was a hassel to return and get another brand. We got a TCL. We would have liked a Samsung but it was 1/2" too wide. Jope the TCL lasts a bit longer. Let the buyer beware.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We're so sorry that you were not pleased with the Tv which resulted in you returning the TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. If you decide to purchase another Hisense product, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
Unhappy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because my wife worked at Best buy and she told me that hisense was a good product but since I bought it in June of 2020 it has been doing things like trying to connect to quick setup via Bluetooth, turning off and on and switching channels. I have tried calling hisense sorry and they said they would send out a tech person but this has been over a week ago.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Andrea, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We completely understand your concern and frustration and we are sorry not only to hear of this issue but also to know that you are not pleased with our product or customer service. However, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. But arrive in box and when turned it on, it was cracked screen. No picture. But great product
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 40H5500F. We're sorry to hear that you got the unit damaged. We sincerely apologize for the inconvenience and frustration this has caused. We understand that these situations can be very frustrating. We work diligently to ensure our products are packaged in such a way that they arrive in pristine condition. Unfortunately, sometimes, things happen outside our control. Not to worry BestBuy will be glad to exchange the unit within their specified return period. If you have any questions about the unit please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Keep looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy slow remote and response time, incredibly frustrating to use.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello aPerson, thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with feedback. We are so sorry to hear that the remote response time is slow. We take pride in making sure we produce high-quality, reliable electronics and apologize that you aren't having the positive experience that we strive to consistently deliver. Please ensure your TV is updated to the latest firmware version by going to Settings > Device Preferences > About > System update > Check for update. If you have any further questions or concerns, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Good TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't stream the Xfinity app to TV along with some others.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We're so sorry that the Xfinity app is not allowing you to stream with other apps. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Hard pass, keep looking.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is so slow it is unusable for any smart functionality. Hdmi works fine but any type of casting or app usage will freeze the tv. Be ready to unplug it to reset the os constantly.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Bitz, thank you for purchasing the Hisense 40H5500F and for taking the time to provide us with feedback. We are sorry to hear that the TV is freezing. Please ensure your TV is updated to the latest firmware version by going to Settings > Device Preferences > About > System update > Check for update. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Cheap, fragile, poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with a mount that was rated for up to 40" TVs. Mount could not hold the tv. I caught it as it tilted forward and although there was no visible damage, the screen was shattered. Entire waste of every penny. Do not buy.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We're so sorry that you've experience these issues with your TV. Regrettably, accidentally physical damage voids the manufacturer's warranty. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you decide to purchase another Hisense product, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
Swooped out 40in for 41in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the worked good for a few weeks.. I brought it in mid-Dec 2020. The tv then got suck on trying to access the WiFi in Jan 2021. I traded the tv in for an Insignia 42 in. This tv is working good
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We're so sorry that you're TV was stuck on trying to access the Wi-Fi which resulted in you returning the TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
Unsatisfied Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase we've ever made, asked about returning it but it's been longer than 14 day's, we just put it up and can't get it to work or get basic channels.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 40H5500F and for taking the time to provide us with a feedback. We're so sorry that you're not pleased with our product. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team