Customer Ratings & Reviews
- Model:
- AX5125H
- SKU:
- 6541474
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 5.1.2 CH AX Series Dolby ATMOS Soundbar's exceptional sound quality, ease of use, and impressive bass. Many also highlight the straightforward setup process and the value for money, particularly regarding the Dolby Atmos feature. However, some users express concerns about the rear speakers, citing issues with sound quality and the need for a power source. A few also mention inconsistencies in power output compared to similar models.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Don’t do it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good subwoofer, however rear dual speakers make annoying buzzing sounds which you can hear frequently. Returned it after 2 weeks. Don’t recommend.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello George, Thank you for choosing the Hisense AX5125H, and for sharing your feedback. We're sincerely sorry that your rear speakers are making a buzzing sound. Rest assured, we take customer feedback seriously and your satisfaction is our priority. We hope you choose Hisense again in the future and if you do, we are here to help you. If you require additional assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
- Pros mentioned:Sound quality
When it works!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit when it works it is fantastic. I purchased one for my rv, and when it worked, wow it sounded fantastic. The trouble is, the connection would constantly cut off. I returned it. I was so impressed by the sound, I took a chance and bought one for the condo. Unfortunately the same thing happened. So the second on went back. If you take a chance on this unit, good luck, when it works its fantastic.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello DonaldH, Thank you for choosing the Hisense AX5125H, and for sharing your feedback. We're sincerely sorry to hear that this unit failed to wow you and had issues with the connection cutting out. If you're open to giving us another chance, we'd like to assist you personally in finding a suitable unit for you which can be done by visiting our website to see our wide variety of units provided and where they can be purchased. If you require additional assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Sound bar and subwoofer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never actually received this product before switching it out for a different one, but I had heard good things.
I would recommend this to a friendHisense 5.1.2 speaker system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use…no instructions on changing from News, to a movie, to sports, etc
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello BennettB, Thank you for choosing the Hisense AX5125H and for sharing your feedback with us. We are so sorry to hear about your experience. To change the EQ mode you would need to press the EQ button on the remote. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
- Pros mentioned:Sound quality
Static in rear speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound on a budget. Completely ruined by white noise and static sound constantly. Tried moving speakers around different outlet, made sure nothing was around could make interference. Returning and trying something else.. such a shame
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Chrism, Thank you for choosing the Hisense AX5125H, and for sharing your feedback with us. We're sincerely sorry to hear that your unit is having white noise and static sound constantly. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
- Cons mentioned:Rear speakers
Speakers don't pair reliably.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute crap. The subwoofer and surround speakers pair, then unpair, and can't pair again. It is supposed to work automatically. It doesn't. Returning this crap for something that actually works.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi MorganM, Thank you for choosing the Hisense AX5125H and for sharing your feedback with us. We are so sorry to hear about the pairing experience with your unit. Your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Stopped working under a month! Garbage!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Oct 25 2023, now the wireless sub woofer and the 2 wireless satellite speakers stopped working, the blue pairing light flashes then turns off, tried unplugging all speakers and sound bar, even unplugged over 24hrs, they still won't connect, even tried to manually pair they just turn off.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi NWL2, thank you for purchasing the Hisense AX5125H and for taking the time to provide us with this feedback. We are so sorry to hear that your sound bar stopped working. We take pride in making sure we produce high-quality, reliable electronics and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Rear speakers are Bluetooth and inferior parts were used resulting in blotchy static because the speakers temporarily lose connection.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality. Wouldnhave liked something better. But nothing was available at the time.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi BrandonR, thank you for purchasing the Hisense AX5125H and for taking the time to provide us with feedback. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Good for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad at all I wish the base was a little bit more softened
I would recommend this to a friendNot umpressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not do what I had asked the employee for.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Cheryl, thank you for purchasing the Hisense AX5125H and for taking the time to provide us with feedback. Please reach out directly with our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. So we can assist with your query. Thanks again, Harley with the Hisense Support Team.
J979
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is decent could use better control of the speakers
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JefferyM, thank you for purchasing the Hisense AX5125H and for taking the time to provide us with feedback. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Harley with the Hisense Support Team.
WOULD NOT PURCHASE AGAIN
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Quality is NOT as advertised. They say there's a Center Channel for clearer Voice but it all muffles together..would not recommend buying it
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello DanE, Thank you for review on the Hisense AX5125H. We are so sorry to hear about your experience with your unit. Rest assured your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Not good signal connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Front speaker is great, but somehow the rear speaker and subwoofer have jittering, white noise, and sound intermittent. tyr several different playback resource, all the same, especially when volumn below 15. ends up return it
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Vincent, thank you for purchasing the Hisense AX5125H and for taking the time to provide us with this feedback. We're sorry to hear that you are having issues with your sound bar, which resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable electronics and apologize that you didn't have the positive experience that we strive to consistently deliver. If you do decide to purchase another Hisense product, we are here to help! Thanks again, Harley with the Hisense Support Team.
Worse then the cheapest speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't know that this was only a 15 day window of return, I bought this as a birthday present for my dad and how impressing was it to hook it up and there was a loud static noise coming out of the speaker to where you can't even hear the movie at all and then I said I'll exchange it don't worry dad and I find out that it's not able to return because it's past the 15 day mark... this is ridiculous, I paid more money for better speakers or so I thought!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello TinaMarie86, Thank you for review on the Hisense AX5125H, and for sharing your feedback. We're sincerely sorry to hear that this unit is having loud static noise. Rest assured that your unit is covered by a one-year manufacturer's warranty. We encourage you to reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Waste of my time and money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for about 2 months then burned out the optical port. I switched to bluetooth and that worked fine for awhile but now it has a severe lag when watching movies. I connected my ear buds and did not experience a lag with them and concluded it was the speakers that are the problem.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello ChrisM, Thank you for choosing the Hisense AX5125H and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Don’t do it if you have an Xbox X
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4k/120fps/Hdr WILL NOT run through this sound bar. I tried running my Xbox X through it and kept getting issues with screen tearing/black screen. Long story short I eventually routed input through optical and now it works fine. Very disappointed, having a U8K tv I’m very pleased with but highly disappointed Hisense has dropped the ball with their “flagship” sound bar/surround offering. Going to test with fresh hdmi 2.1 cables but I don’t foresee it fixing the issue. Will be returning for an alternative from another manufacturer that can hopefully keep up.
No, I would not recommend this to a friendDo not connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received an open box No manuals Did not connect very small surround speakers
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Denise, Thank you for choosing the Hisense AX5125H and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
Blue tooth voice not sync
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blue tooth not sync with tv don’t buy water of money
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi KarthikB, thank you for purchasing the Hisense AX5125H and for taking the time to provide us with feedback. Please see page 17 of the manual for information on how to pair the sound bar with your device. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you. Thanks again, Harley with the Hisense Support Team.
Save your money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Sound is horrible and very wonky. Invest in Samsung Q-series.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi MiguelI, thank you for purchasing the Hisense AX5125H and for taking the time to provide us with feedback. This Hisense soundbar, featuring a 5.1.2 channel setup, boasts a total of 9 speakers which projects sound overhead, making the most of Dolby Atmos. The dedicated wireless rear channel speakers create an immersive, true surround sound experience. With 7 audio enhancement modes, including movie, music, game, news, sport, night and AI mode, optimize sound specifically to the content or time of day. eARC provides a simple one cable connection with the included HDMI cable. Bluetooth audio makes it easy to connect your phone, tablet or laptop wireless to
enjoy music and more. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.