Customer Ratings & Reviews
- Model:
- 50H6510G
- SKU:
- 6431212
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 50" Class LED 4K UHD Smart Android TV for its excellent picture quality and affordable price. Many customers appreciate the ease of setting up the TV and the Android TV operating system. However, some customers have expressed dissatisfaction with the remote control and the lack of the Spectrum app.
This summary was generated by AI based on customer reviews.
TV wall mount/install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it and they installer did a fantastic job!!
I would recommend this to a friendGreat work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery took a little longer but I’m happy with my purchases
I would recommend this to a friendIssues about replacement of the TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer support .. thank you very much bestbuy..
I would recommend this to a friendNice tv for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far all good bought this for my son and he loves it
I would recommend this to a friendVery nice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv you won’t be disappointed !!! Go for it ...
I would recommend this to a friendGreat gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift and they absolutely love it !!
I would recommend this to a friend- Cons mentioned:Color
Very unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this TV just over 2 weeks and it started losing color and showing shadows. I paid for Geek Squad to cover the warranty longer. We have to wait 2 weeks for someone to come out. Our satellite repair man said it was the HDMI board (where everything external is plugged in). Now 1 week after reporting this, our sound shuts itself off (we purchased a sound bar) and we can get NO sound by unplugging the sound bar. The tv is changing channels itself. We are very unpleased with this purchase!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 50H6510G. We're sorry to hear that you are having issues with the picture and sound on your television. We sincerely apologize for inconvenience caused. At your earliest convenience, please reach out directly to our support team at service@hisense-usa.com, 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
Not the best not the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a fair product for the price. I see it pixelating at times when I’m watching videos. Not sure what causes that. I hope it doesn’t get worse but otherwise it seems okay.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 50H6510G and for taking the time to provide us with a feedback. We're so sorry that you're experiencing pixelated issues with you're TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
P.O'd Customer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am Only allowed aone star rating. The television REFUSES TO BROADCAST IN UHD / 4K, I called GeekSquad and was informed that I would have to contact hisense, at which time I did and after 12/13 attempts to have a technician come out to check, Customer service is By Far THE MOST INCOMPETENT GROUP OF INDIVIDUALS I HAVE EVER EXPERIENCED. THREE MONTHS LATER AND STILL NO RESOLUTION, SO I THOUGHT I WOULD GIVE IT ONE MORE CHANCE AND YES..........STILL INCOMPETENT, I FINALLY WAS TRANSFERRED TO A SUPERVISOR WHO ALONG WITH C.S.,WAS NOT LISTENING TO WHAT THE ISSUE IS AND THEN STATED THAT IT WOULD HAVE TO BE ESCALATED TO YET ANOTHER DEPT., AT WHICH TIME I INFORMED THE SECOND 'GATE KEEPER' THAT I WOULD JUST RETURN THE T.V. BACK TO B.B., AND BLAST HISENSE ON SOCIAL MEDIA FOR THE LACK OF LISTENING AND CONTINUED IGNORANCE OF JUST SENDING A TECHNICIAN OUT TO "CORRECT", THE ISSUE NO PUN TOWARDS B.B., A BIG SHOUT-OUT TO HISENSE FOR FAILED SERVICE ( TO WHICH IM SURE I AM NOT THE ONLY ONE ). P.S. I INFORMED C.S., THAT IT IS NOT A SOFWARE ISSUE BUT AN INTERNAL ISSUE, AND ON TWO SEPARATE OCCASIONS C.S. WANTED ME TO PERFORM A SOTWARE/ FIRMWARE UPDATE WHICH I DID ON TWO OCCASIONS AND STILL NOTHING/NATHAN. I'M LITERALLY P.O'd., BEYOND PISTIVITY.......lol BUYER BEWARE OF HISENSE C.S's, LACK OF LISTENING AND PROBLEM SOLVING SKILLS.
No, I would not recommend this to a friendNot compatible with Spectrum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing found that this unit wasn’t compatible with Spectrum online service
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Tyree, Thank you for your interest in the Hisense 50H6510G and for taking the time to provide us with a feedback. We're so sorry that you're TV is not compatible with Spectrum online service. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
Wish I would not have bought this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this tv is not the best of. Even after many adjustments, the picture quality is horrible. It is not the cable company because they have been out and have done many tests. There are lines that show up when changing the channels. Per the cable company the tv is giving of high amount of power. Not a fan of this tv. Definitely not worth paying the amount for the quality give.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Tobe, Thank you for your interest in the Hisense 50H6510G and for taking the time to provide us with a feedback. We're so sorry that your experiencing lines on screen when changing the channels. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
bought as a gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was a gift and had to be returned because the person who received it wanted something else
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 50H6510G and for taking the time to provide us with a feedback. We're so sorry that you're not pleased with our TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you have any questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok .
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 50H6570G. We're happy that you chose a Hisense product. We do hope you are enjoying the use of your unit. If you have any questions about the unit please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Mr. Joe C
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first two TV's had cracks in the picture ......
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Joe, Thank you for your interest in the Hisense 50H6510G and for taking the time to provide us with a feedback. We're so sorry that first two television had crack in the picture. We completely understand your concern and frustration and we are sorry not only to hear of this issue but also to know that you are not pleased with our product. However, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. Please be advised that we do not sell damaged products and only support units with manufacture defects or malfunctions. Having said, we must inform you that we do not support physical damages, which is not covered under our manufacturer's warranty, as such, we are unable to repair any parts of this unit. If your unit was received damaged from the store of purchase this is not a manufacture issue and you should contact the store of purchase for assistance. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
Tv missing remote no help from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv itself is great however remote is missing and I have tried to get ahold of you and get it but no response. And it's on you as there was a giant hole in the box. I want the remote then we'll be cool
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello CJ, Thank you for your interest in the 50H6510G. We're sorry to hear that you did not get a remote with your television. We sincerely apologize for the inconvenience caused. Not to worry we will be more than happy to have a remote sent to you. At your earliest convenience, please reach out directly to our support team at service@hisense-usa.com, 1-888-935-8880,
We look forward to hearing from you!
Harley with the Hisense Support Team
Terrible TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this TV. The first one I ordered stopped working about 2 weeks after the Best Buy no return date. I had to deal with Hisense and they quickly replaced the tv with a new one. The second TV picture freezes from time to time and you have to unplug it to get it back working. 2 TV's with different issues - not good.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 50H6510G and for taking the time to provide us with a feedback. We’re so sorry that your original television stopped working and the replacement television freezes from time to time. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
Don’t get mislead by google documentation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased to use with google home speaker group as google indicated google tv and cast enabled devices work with speaker groups. this is not true. poor product but i blame google and not tcl.
No, I would not recommend this to a friendBroken tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t get to try my tv. Twice received the item as broken.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 50H6510G and for taking the time to provide us with a feedback. We’re so sorry that you've received your television damaged. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Please be advised that we do not sell damaged products and only support units with manufacture defects or malfunctions. Having said, we must inform you that we do not support physical damages, which is not covered under our manufacturer's warranty, as such, we are unable to repair any parts of this unit. If your unit was received damaged from the store of purchase this is not a manufacture issue and you should contact the store of purchase for assistance. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
Good for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was cheap and it worked well for the first two years. Now it is starting to lose color in some areas on the screen.
I would recommend this to a friendMr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my parents and siblings and I haven’t hear any complaints from them
I would recommend this to a friend