Customer Ratings & Reviews
- Model:
- 55H6570G
- SKU:
- 6402782
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.0 out of 5 stars
Customers are saying
Customers love the 55" Class H65 Series LED 4K UHD Smart Android TV for its excellent picture quality and affordable price. Many customers also appreciate the easy setup process and the convenience of the Android TV platform. However, some customers have experienced issues with freezing, durability, remote control responsiveness, slow performance, and limited storage.
This summary was generated by AI based on customer reviews.
No protection plan for TV’s please
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV with geek squad protection plan, sadly I had to move and screen was damaged during moving I took it back to them, and the protection plan didn’t work. So my question was when I bought the tv I wasn’t told screen repair won’t be done when it happens. I am just mad because I couldn’t fix my tv or use my protection plan. How messed up was that.!!
No, I would not recommend this to a friend- Cons mentioned:Speed
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and keeps having a black screen. Also keeps shutting off and apps drag. i would not recommend.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with a feedback. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
Do not buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I’ve ever owned. Freezes all the time and has to be unplugged, sound randomly goes out lags all the time and Bluetooth and google (the main reason I chose it) never work. I should have known by the price it would be a problem but I have cheaper TVs that don’t have any problems. I’d recommend avoiding it at all cost.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Brandon, Thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with a feedback. We're so sorry that your TV constantly freezes, lags with the sound, also Bluetooth and google does not work. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
- Pros mentioned:Picture quality
Good picture. Freezes constantly.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture bud freezes constantly every time trying to use Hulu. Netflix no longer will load.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jet, Thank you for your interest in 55H6570G. We sincerely apologize for the issue you are having with your television freezing up. Please perform a factory reset on the television by going to Settings>Device Preferences>Reset. The television will then shut off and after coming back on will prompt you to set up the TV like when it was just out of box. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Bad Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV for our master bedroom it was on sale a good price it's got pretty good reviews but come to find out once we got it home it reboots all the time it locks up sometimes it does a master reset or it loses all programming and it blue screens. This TV I would not recommend to anyone maybe I just got a bad one I don't know. Will call the geek squad we bought the extended warranty will see what happens.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Randy, Thank you for your interest in the 55H6570G. We're sorry to hear that you are having an issue with the television constantly rebooting. We sincerely apologize for the inconvenience this has caused. Not to worry we will be more than happy to assist. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
Cheap and will not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in September 2020 and it died last night. The Android TV was slow and froze during streaming 9 out of 10 times. We used a fire stick to get past this but it's problems started shortly after its first year which required power cycling. Now it's dead and I will not buy another Hisense again. WASTE OF MONEY, DO NOT BUY!!
No, I would not recommend this to a friendHorrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for a while now and it’s always been trouble. Turns off by itself, freezes, date constantly changes on its own, sound isn’t the best his overall I will never buy this or probably this brand again. Too much of a hassle to take it back when I first bought it. Really wish I would have.,
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with a feedback. We’re so sorry that you've experience these issues with your TV. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
Poor Quality and Poor Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV on Sept 6, 2020. Today, Dec 18, 2020, TV wouldn't turn on. TV is still plugged in the power strip. Rest of the devices have power. The remote control isn't the issue because it wouldn't turn on even with the power button the tv. I spent hours trying to call beat buy who just directed me to Hisense. I was on hold to Hisense for a long time and then the call just dropped.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Paul, Thank you for your interest in the 55H6570G. We're sorry to hear that you are having an issue with the television powering on. Please try plugging the unit directly to the wall and also changing the batteries in the remote. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Black out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture tube must be bad. When I change channels it goes black. Sometimes it comes back on in a minute or two.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Richard, Thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with a feedback. We're so sorry that you're television kept going to a black screen. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Hisense= trash
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed. Very slow with the interface. The blacks looks grey and weakers soeakers ever. Dont buy it.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jesesito, Thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with a feedback. We're so sorry that the software lags and has caused a great inconvenience to you. We are also truly sorry that the black colored images looks like grey and audio isn't what is expected We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Worst purchase ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed with this TV. It constantly restarts while viewing. It freezes and has to be unplugged to restart. Some days I have to unplug to turn it on. I have several Hisense Smart TV in my home and this one is by far the worst. Worst purchase I have ever made. Also I have only a few apps downloaded like Hulu and it is always saying I need to remove apps.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with a feedback. We’re so sorry that you're television constantly restarts and freezes. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Would not power on after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if I were able to. I barely used this tv and within the first month of owning it it stopped powering on. It’s got power and the standby light on but neither the remote or power button on device would turn it on. What a waste of money as it’s no longer returnable. Do not buy!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Myles, Thank you for your interest in the 55H6570G. We sincerely apologize for the great inconvenience this has caused you with the TV not powering on. Please try unplugging the unit from the outlet and plug the unit back in, Changing the batteries in the remote or attempt to turn the TV on with the power button located on the Television. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Dead after less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in July of 2020 so it is less than 2 years old. Today it died. Won’t power on at all and from research I have done it looks like the power board is dead. Very disappointing. I know it’s a cheap tv but I would expect it to at least last more than 20 months.
No, I would not recommend this to a friendTV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv keep getting a red line threw it, For the money it ok but not for the quality
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with a feedback. We're so sorry that you're television has a red line. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didnt even last the whole year a update popped up that couldnt be skipped , it failed and bricked the tv. then the best buy site cant pull up my reciept for the tv even tho i have all the emails and links from them still. so no idea how to get a waranty fix with no reciept do not buy
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jamie, thank you for your interest in the Hisense 55H6570G and for taking the time to provide us with feedback. We're so sorry to hear that your unit stopped working after a firmware update. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
So and so.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not so good and the color isn't that great it's a little dark.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Neldelal, Thank you for your interest in the 55H6570G. We're sorry to hear that you are not please with the picture on this unit. We sincerely apologize for the inconvenience caused. Not to worry we will be more than happy to assist with making your experience better. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
Software Issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I often have to unplug it front the wall to reset whatever software problem it's having. On average I have to unplug it at least once every couple week. Never had this problem with a Samsung or Sony.
No, I would not recommend this to a friendLame store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This store sucks. I only buy here because the items were not on sale anywhere else. They will delays all your items and it will take longer than if you ordered shipping. Low level standard store. I try to avoid at all costs.
No, I would not recommend this to a friendWorSt tv ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WorSt tv I've ever owned....always shuts off and restarts...tech came out and replaced a board and that didn't fix it...apps just shut off....Hulu seems the worst.....run from this TV....I'd like a refund
No, I would not recommend this to a friendPoor quality after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good tv until 3 months later I got a single dead pixel and the manufacture said it was not a problem. A dead pixel is a problem because it ruins the whole watching experience. Never again am I buying a Hisense tv.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Kewin, Thank you for your interest in the 55H6570G. We're sorry to hear that you are having a pixel in the screen of your television. We apologize for the inconvenience caused however our panels contain around 3 million thin film transistors, which provide exceptionally sharp picture quality. Occasionally, a few non-active pixels may appear on the screen as a fixed black, blue, green, or red point. These non-active pixels do not adversely affect the performance of your TV, and are NOT considered defects. If you have any questions please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team