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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 842 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 3.7 out of 5 stars

  • Sound Quality

    Rating 3.5 out of 5 stars

  • Brightness

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers find value in the 55" Class H6510G Series LED 4K UHD Smart Android TV for its exceptional picture quality and reasonable price point. Many users are impressed with the easy setup process and the overall performance of the Android TV. However, some users have experienced issues with freezing, slow response times, remote control malfunctions, reliability concerns, and power issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 842 reviews
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    This TV Will have problem later on when freeze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Hisense is wack. It keep freezing the tv on me when I watching YouTube Channel. My remote doesn't seem to turn off or on. Cannot switch channel. I have to unplug the power cable and plug in on to make it work to turn on the tv. This is the first time I bought this China TV and never again Why are Hisense making customer mad when you don't do quality check when you put it on the market. See YouTube on Hisense TV Freeze This is bad for people who wall mount the Big 65 TV on the wall and hang to take it out to unplug and replug every time it freeze

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Mike, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that you're TV is moving slow and freezes. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team Hisense

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome television. Shipped fast with Best Buy and carriers were very professional. No complaints at all. Couldn’t be happier with tv. Picture is great with movies as well as gaming on PS4 Pro. Will be buying my next set the same way.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Hisesnse 55 jnch tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apps seem sluggish. Had to clear downloader cache to get installed apps to update. Sound is good as well as picture.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Izzy, Thank you for your interest in the 55H6510G. We sincerely apologize for the issue you are having with your television freezing up. Please perform a factory reset on the television by going to Settings>Device Preferences>Reset. The television will then shut off and after coming back on will prompt you to set up the TV like when it was just out of box. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
      Thanks Again,

      We look forward to hearing from you!

      Harley with the Hisense Support Team Hisense

  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend got this as a Black Friday deal, he seems to like it but I’ve noticed that the remote is hard to operate sometimes. The buttons don’t always respond easily and you have to push them several times. I have the Roku version of this tv and I like the android operating system better than the Roku.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this TV, it works perfect with internet, the image looks nice. The volume is excellent, I have a Samsung tv and the volume is not that loud, this Hisense TV beat it. I love the tv remote and is easy to use. I really recommend this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV to have it in my garage. So far this TV has been great. I put my Apple TV and looks amazing. Added a cable wireless receiver and picture it’s good. Glad I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not so happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this TV for my bf for Christmas. The sound is good, the picture is great but everytime we stream it pauses every few seconds. It only happens to that particular TV. It is very frustrating.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Iris, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that each time you stream it pauses for a few seconds. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team Hisense

  • Rated 3 out of 5 stars

    Good Price- Hisense Class H6510G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color was good quality, but the pictures didn't seem to flow together very well. Sometimes the brightness would adjust without prompt, but the TV was mostly good quality for the price.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that you're TV kept adjusting the brightness on its own. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team Hisense

  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV for $200 + taxes over Cyber Monday and would say that it was a great deal. Really good quality for the price and has all apps available. The remote control is old-style and rather big, but no complaints other than that.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice budget big screen TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on a black Friday special so the price was amazing. I have a shield Tv in the living room so the smart tv interface is perfect. Picture quality and sound are great. Time will tell how long it lasts but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Got what I paid for

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest. I got this on sale during holiday deals, so I didn't expect much. Screen flickers in and out while trying to play games in HDR, so I don't get to enjoy that feature. Audio is already starting to develop a crackle sound as if I have been thumping music on it non-stop since I got it. Will probably have to get a sound bar. That aside, it does have a good picture quality (when not using HDR) and seamless functionality with streaming services. Lots of picture customization options to tweak to your preference.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that your television screen kept flickering while playing games in HDR. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team Hisense

  • Cons mentioned:
    Operating system

    Rated 2 out of 5 stars

    Good display quality, slow software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality display, colors are vibrant and gets bright enough. The biggest issue is the laggy operating system. Remember slow computers in 2010? Kind of like that. It's not unusably slow and once things are loaded into (what I assume to be) RAM they work fine but as you play around with different features like Google Assistant, you'll definitely notice the sluggishness. Also screen is glossy, not matte. That makes it more glare-prone. Good value but probably best to tide you over until you save up for a better one.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Lucas, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that you're TV kept lagging and is moving slow. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team Hisense

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Moms tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv for my mom for x mas and she loves it!! Great picture quality for the money! She's learning how to use the smart tv parts but it so easily accessible for her and that's a plus. So glad we chose this model.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Response time

    Rated 1 out of 5 stars

    You get what you pay for I guess...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never seen a TV with so much delay (after hitting a button on the remote) nor have I seen one that freezes up so often! Literally every other time it is used! The sound will still be playing but the picture stays frozen for anywhere from 15s-1m... multiple times in one sitting! When it isn't delayed/frozen, the picture is nice... but by then I don't even care because I'm already so ticked off!

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G we do appreciate the feedback and review as this helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team Hisense

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    HisenseTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal on this TV size. The only issue I had was I had to load this TV myself due to the TV not being able to fit inside my vehicle with a box. Best Buy needs better rules for handling items hard to load in vehicles

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good tv, bad screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for $317 after taxes and I like the tv a lot. But, my deal breaker is the display. I see a grayish cloudy spots around the border of the tv. It is very prominent when the screen displays white colour. It will not look good when gaming for sure. Going to return it for refund cause there this model is out of stock!

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Aravind, Thank you for your interest in the 55H651G. We're sorry to hear that you are having this. However with this issue there are a few variables we would like to understand before offering a solution. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.

      We look forward to hearing from you!

      Harley with the Hisense Support Team Hisense

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Hisense tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 65inch first on deal of the day ..so my brother wanted one also but they were sold out,therefore I bought the next size down. Price was higher but he didn't want to spend a lot so we bought this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hisense TV - Great Value but Delivery Problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Hisense TV and had never heard of the brand prior to shopping at Best Buy. The sales consultant was very helpful and the only problem was the delivery reschedules. We had to wait quite a bit longer than originally promised to get our new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got one as a gift for my aunt and one for me. SHe absolutely loves it, it's super easy for her to navigate and she loves the smart capabilities of it. She isn't tech savy and even she hasnt had any issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hisense - 55" Class H6510G Series LED 4K UHD Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the only thing I don't like can't figure or like about the tv is the sound. I've gone through the menu to adjust the volume and it doesn't seem to stay. I like to play around with base but I don't seem to be able to have that option. No other problems.

    I would recommend this to a friend