Customer Ratings & Reviews
- Model:
- 55H6510G
- SKU:
- 6429406
Rating by feature
- Picture Quality
Rating 3.7 out of 5 stars
- Sound Quality
Rating 3.5 out of 5 stars
- Brightness
Rating 3.6 out of 5 stars
Customers are saying
Customers find value in the 55" Class H6510G Series LED 4K UHD Smart Android TV for its exceptional picture quality and reasonable price point. Many users are impressed with the easy setup process and the overall performance of the Android TV. However, some users have experienced issues with freezing, slow response times, remote control malfunctions, reliability concerns, and power issues.
This summary was generated by AI based on customer reviews.
You pay for what you get
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Graphics are good but the system is slow in response. I have already had to unplug and replug TV to get it to turn on. Overall I would not recommend to anyone
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We’re so sorry that your television is moving slow. Please perform a factory reset by going to Menu>> Settings>> Device preferences>> Reset>> Reset your TV back to the factory default. If none of these troubleshooting tips fix the issue, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Performance
Didn’t last 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv started having issues exactly after the return period expired, this tv is a prime example of designed obsolescence
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Rob, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that you're television is not working. We’re so sorry that you've received your television damaged. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Bad sound and laggy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What drew me to the tv was the value of a larger tv with a smaller price tag. Some major things that make me second guess the purchase include significant lagging and terrible audio. Fortunately I use a sound bar that eliminates the audio element. The audio from the tv is terrible and has a weird echo, electronic sound to it in every setting. I tested without any sound bar or device connected. The good things are size and price and google smart function
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Mark, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team
Blacking out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off good but we haven’t had it for more than 3 weeks and the tv keeps blacking out and the remote isn’t connecting. Remote buttons are loud as well.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that you're TV kept blacking out and the remote isn't connecting to the TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Remote control
TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System restarts in between while watching the shows. Remote control will not work quite well
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that TV constantly restarts, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Choose another tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv. Tv backlight went be I had it for even a year. Never left it on long or all night.
No, I would not recommend this to a friendStay clear off Hisense products, save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay clear off Hisense products. Save your money, buy one of the better known brands. The $50 to $100 you are thinking about saving will end of costing you a whole lot more. Whatever they are selling is garbage right out the door. Any positive ratings you see is from folks who have only used the product for the first few months. Ask them again in bout a year.
No, I would not recommend this to a friend- Cons mentioned:Performance
Tv is not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in 1/2021 and in 10/2022 it stopped working
No, I would not recommend this to a friend Has a mind of its own
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV consistently turns off by itself. It goes black sometimes and freezes up. Will never buy this brand again
No, I would not recommend this to a friend- Cons mentioned:Performance
not i good tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv worked fine then its started to go on and off by itself
No, I would not recommend this to a friend - Cons mentioned:Performance
Android TV needs improving
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV Ever. It keeps freezing and have to reboot too often.
No, I would not recommend this to a friend Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is laggy in every way. It takes forever to open an app, and will sometimes start clicking random things. With certain apps it also makes the screen go completely white. Mostly hulu and youtube. Even trying to connect a fire stick to it doesn’t work as the screen also goes white with this. I regret not getting a warranty on this one.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. It won't fast forward recorded shows. If you pause it it takes you all the way back to the beginning of the show/movie. I even had to cast it from my phone to fast forward through the recorded shows. Oh and I have been waiting for your team who does the tickets to take it out of delivery status for over a week now so I can get a totally different TV. Get this done ASAP!!!!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that your not please with our television. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Didn't last 14 Months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 13 months the TV won't turn on. The "On" light flashes, picture or sound. Called HiSense and was told it is out of warranty and it has a problem with the main board. The TV didn't even last 14 months. It's not worth repairing. I WILL NOT be replacing it with another HiSense TV. That's my guarantee. Buyer beware of HiSense TV's.
No, I would not recommend this to a friendHorrible UI Not worth the Trouble
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE THIS TV. FORM THE DAY I PURCHASED THE TV I HAD ISSUSE WITH THE UI. WHEN I PURCHASED THE TV I BOUGHT A GEEK SQUAD PROTECTION PLAN; HOWEVER WHEN I CONTACTED GEEK SQUAD ABOUT THE ISSUSE, THEY FORCED ME TO USE THE MFG TO HANDLE THE ISSUSE AND NOT TAKE CARE OF IT THEMSLEVES. IT WAS VERY INCONVIENT AND TIME CONSUMING.
No, I would not recommend this to a friendWe didn’t like this Android TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes over 30 sec to turn on and some of the apps kept on freezing on us. Returned this and got Roku TV.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Japi, Thank you for your interest in the 55H6510G. We're sorry to hear that you were having an issue with the television lagging and freezing. This is not a typical issue with our unit and we sincerely apologize for the inconvenience caused. We're sorry to hear that you had to return the unit. We do hope you decide to choose Hisense again in the future.
If you have any questions please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com.
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you looking for a tv that don’t cost to much and don’t have that bright beauty picture this the one
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that you're not pleased with the television's picture quality. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Performance
Shuts Off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV kept shutting off and restarting after 2 weeks. Don’t recommend
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Amanda, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that you're TV kept shutting off and restarting on its own. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Performance
No working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No working good. Is to down, slow doesn’t fit for nothing
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that your television is moving slow, this is no more acceptable to us than it is to you. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Please perform a factory reset by going to Settings>> Device preferences>> Reset>> Reset your TV back to the factory default. If none of these troubleshooting tips fix the issue, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Speed
It freezes a lot and is very slow
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes a lot and is very slow .............
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H6510G and for taking the time to provide us with a feedback. We're so sorry that your TV is moving slow and constantly freezes. This issue can be fixed via a software update. Please go to Settings> Device Preferences> About> System Update. If the TV does not detect any update, please send a direct message to our social media team on Facebook (https://www.facebook.com/hisenseusa) so they can assist you. Make sure you mention about this review you left on Best Buy. Thanks Again, Harley with the Hisense Support Team