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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 486 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 3.7 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the 55" Class H9G Quantum Series LED 4K UHD Smart Android TV for its exceptional picture quality, reasonable price, and impressive brightness. Many users also find it easy to set up and enjoy its Android TV features. However, some customers have expressed concerns about the remote control, motion handling, refresh rate, blooming, and red ghosting issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 486 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality but not the thinnest in terms of physical footprint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEXT GEN GAMERS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GETS THE JOB DONE FOR NEXT GEN GAMING AT AN AFFORDABLE PRICE

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Awesome 4K TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Colors and brightness are awesome! Very happy with this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful tv and good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful picture nice sounds I love this TV a lot of apps with google assistant

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome tv!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, easy setup and great sound! Very very bright picture!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Well priced for Quantum TV and superb sound!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    GARBAGE TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a spectacular picture. Unfortunately that's not the old thing you need for a tv to work. I have only had this TV for about a month, and maybe used it a handful of times. The android OS constantly freezes up. Trying to play movies with various applications such as: Disney+, YouTube, and HBO, the screen video constantly stops playing. Its not my network, as I have the TV hard lined in with gigabit speeds. There is plenty of free space available (btw they only give you 8gb of storage for apps. System is up to date, and even has been reset. When it works its great but I cannot recommend this TV to anyone. Now I am past the return point and stuck with it. I have a roku TV as well, thats a few years old and never given me any trouble. Hopfeully I can get a roku player for this and avoid the android OS all together. I purchased this TV based of stellar reviews, but just be aware of the software issues that plague this thing.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Mason, Thank you for your interest in the 55H9G. We're sorry to hear that you are having issues with the television freezing up and a factory reset did not resolve the issue. We sincerely apologize for this inconvenience. The storage can be expanded using a USB flash drive. Please try checking for a software update as this should resolve the issue. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
      Thanks Again,

      We look forward to hearing from you!

      Harley with the Hisense Support Team Hisense

  • Cons mentioned:
    Input lag

    Rated 2 out of 5 stars

    I don't recommend this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    120hz display does not display 120fps. The 120hz display has no noticeable impact on content. AndroidTV is a struggle, and I thought my Samsung's Tizen OS was bad. Hulu repeatedly crashed. Odd behaviors with other apps. AWFUL, inexplicable and intermittent input lag with Xbox Series X. I am now displaying my Xbox Series X in 1080p in hopes the lag will go away for good. Honestly, I feel this tv wasn't nearly worth the money and I'm baffled by it's performance.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Derek, Thank you for purchasing a Hisense 55H9G and for taking the time to provide us with feedback. We must apologize that you've experience these issues with your TV, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team Hisense

  • Rated 4 out of 5 stars

    H9g.... TCL 6 SERIES here i come

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent television. Disappointed in HDMI PORT quality and fuzziness when viewing deep blacks. Also cannot manage to get the tv actually output at 120.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Valu Buy 4K TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, picture is amazing, features are excellent, great value.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for a great price. The quality of the picture is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Not 120!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is amazing, everything about the TV is great! However, I bought this expecting this to be 120hz. It is definitely not! The hdmi's on the back say that they are on 60hz. I plugged up my pc, the screen only runs in 60hz. Very disappointing I was lied to by the website and the employees in the store. But the TV's optimization is great, one of the best I have every seen. Sound coming from the TV also pretty solid. Would be 5 stars if I bought what I thought I was buying.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Blake, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're so sorry that you were mislead information. However, the Power Supply (Voltage/Hz) AC 120V / 60Hz. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you have any questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team Hisense

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great picture for the price. I would recommend this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Hisense H9G

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture. Love watching 4K movies and sporting events.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was rated highly on rtings.com, review was absolutely right on target.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is perfect. It has great colors and it is great for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Smart TV for Viewers Excellence

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent color, size and price! Hard to beat this Best Buy deal!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for movies, bad for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use it to watch shows and movies, it’s pretty amazing. If you use it for gaming, it is a poor choice. No VRR, no 120mhz gaming and games look poor and washed out when activating Game Mode.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shame bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tv with a burnt out pixel having hard time with best buy they told me they would send somebody to pick up and bring a replacement over a week ago havent even heard back from them .picture gets real blocky in dark places maybe I got a bad model love the google assistant built in love the legs other than that poor quality .I'm disabled had to save a long time for all this headache.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're truly sorry that you've encountered this issue with your Hisense smart TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team Hisense

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best budget TV out there. Highly recommend.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv for the price. I use my Xbox Series X on it.

    I would recommend this to a friend